Sprint Store

Came here during a bday trip to upgrade my plan and experienced nothing but the best service. I had gone to several other stores including Best Buy and never got any straightforward answers about upgrading. I was in here all of a few minutes and out and paid $ 0 out of pocket, when I was told I would have to pay at least $ 100 per line. And I got 2 phones with free Life Proof cases. The young lady who handled us was very nice and accommodating. Her customer service was one of the highlights of my trip, especially in proving that the myth of mean NYer’s is sometimes wrong.

I had horrible experience at this location. I ordered a phone online at
and thought it would be convenient to pick it up at this location since it’s on the way home… boy was I soooo wrong.
I walked into the store and it was not busy… maybe 3 – 4 other customers being helped and maybe 7 – 8 employees working. I walk up to the counter where there are 3 employees chatting. At first I’m being ignored, than after several minutes of standing next to them and staring one of the woman asks what I’m there for… I showed her my order slip and explained I want to pick up a phone I ordered online. she asked me to sit down and one of the reps will get to me. I’m sitting there for about 20 minutes, noticed several other customers coming in after me receiving service, I also notice other employees just walking around doing nothing, so I’m starting to get annoyed… I ask another one of the reps just walking around will someone help me? yes the next rep will help…15 more minutes later I get no help… I ask another rep just walking around (this time I raise my voice) will someone please help me? This time they ask me my name and said your name is not on the list? Apparently there’s a waiting list none of these damn reps put my name on and the rep in charge of such list puts me at the end of the list having to wait even looooooooooooonger… just frustrating! what should have taken 30 minutes at most ended up taking almost an hour and a half… mostly sitting and waiting at a half empty store… brainless idiots. I don’t know what half the staff is there for but they do a great job standing around ignoring customers.

I read the reviews on this page and I definitely did not deal with any of the people mentioned. I was dealt with Alex and Garret who were EXTREMELY nice. Not to mention the guy who greeted me and I didn’t get his name but was very nice as well. I saw the customers going into this place… no wonder why the crew would do what all of these people are claiming they would do…
They were very helpful, got me out of my Verizon contract (Verizon is AWFUL.) gave me many options, I asked specific questions and they were able to answer, gave me incentives to go to them and to delete my account with Verizon. I had 10 lines on Verizon, and only wanted to move to Sprint with my number, with Verizon and my 10 lines I paid OVER $ 500 every month… now…I pay $ 32. Couldn’t, be, Happier. Such great customer service, really great job!

The worst. WORST! I was greeted at the door (good). But 2.5 hours later, a 2 year contract signed, and $ 350 paid, I’m without a phone and the sales rep copped a major attitude. I asked to speak with a manager, and her reply was that «we’re all managers».
I asked for a timeframe (after 2.5 hours of waiting for my new phone) and she got pissed, telling me I’m going to have to relax and give her some time. Dang, I had already went shopping down on 34^th and eaten a quick dinner all while you get the new phone ready, and now you want more time? Sure, just wanted to know an idea… Long story short, she YELLED AT ME in the MIDDLE OF THE STORE and I’m still without a new phone! I walked out with my old phone.
Also: There was only 1 computer to UPDATE the new phone (which was being used for the next 30 mins by someone else). Additionally, the wifi was horrible, as all of the demo models were eating up the data, so nobody in the store (include the reps) could use the wifi (it all had to be landline!?)

I very nearly cancelled my service with Sprint after visiting this store. The customer service representative I spoke to — I think her name was Charelle or Chantarelle — was straight nasty to me. I’m not sure why she was in such a bad mood, it was towards the end of the day but not too late. I had just been waiting for 20 minutes in line so when I finally went to sit down at her desk I was still reading an email on my phone so maybe that irritated her? It’s a phone store for god’s sake! Anyway I asked her if she could look up some phones for an upgrade and she glared at me (maybe I was supposed to do the work for her and tell her exactly the phone I wanted? but I’m still in the deciding phase…). I was shocked at how rude she was being so I glared back and she told me to go see someone else. Nasty, pure and simple. FYI folks: you do not have to accept nasty attitude from a representative as part of your contract. You are legally allowed to cancel your contract and not pay the cancellation fee if you decide to leave after having an experience like the one I had at this Sprint store. I would recommend first, to not ever go to this store or avoid Ms. Nasty.

The wait is forever and the people here are not polite… I would never use sprint ever again… It should be a zero…

I had to best the experience with Germaine (sorry if I’m not spelling it correctly). I was so stressed out about my iPhone 6 being damaged and was unable to back any of my information to my iCloud nor iMac. He did everything he could to make sure i at least had my pictures and contacts. He was patient… helpful and answered all of my questions with easy. I am super happy i was able to experience the level of customer service he provided! 3 HOURS LATER… I LEFT Super happy with my new iPhone 6s ROSE GOLD… WITH 124GB… There goes a lifetime full of pictures :) THANKS GERMAINE… YOU ARE A BLESSING!

Before I get into it, let me give you the background story. I ordered the new iPhone from
. When the phone arrived and I went to set it up, the number on the screen was not my phone number. So I called Sprint and asked them what I needed to do to get my phone number onto this new iPhone. They told me to go to the Apple Store, so I did. Apple inserted a new sim card into the phone and spent about 30 minutes on the phone with Sprint, trying to get the phone number switched to the correct one. Sprint then said the switch could take up to three days or if I bring it into a store, they could switch it immediately.
So I decided to bring it to this Sprint store on 10÷7÷15 and that’s where it started going south. I dealt with Samuel and he was very unhelpful straight from the beginning. I explained my problem to him as clearly and concisely as I could and he did not seem to understand what was going on.
Here is how some of that conversation went:
Samuel: Did you activate the phone yet?
Me: No, because that isn’t my number.
Samuel: Do you have all the credentials to verify the number that is showing up on the phone to activate it?
Me: No, because that isn’t my number. Why would I try to activate a phone that’s linked to a number that isn’t mine?
When he finally put two and two together, he proceeds to tell me what the issue is with the phone. Uhh… DUH. I KNOW what the issue is… that’s why I brought it in…
So then he offers to plug it into iTunes, do some kind of update to the software and SIM card. I wait around for about 40 minutes, he never gives me an update on the status. Instead, I have to keep following up with him. Until I finally ask a different employee, and he says that the update was only at about 55%. So I decide to come back an hour later and guess what? The issue was not fixed. I was annoyed because I had basically just waited around 2 hours for nothing and when I told Sam this, he started catching an attitude and claimed that I «insisted» he made the update. Then he started arguing with me, saying there’s nothing Sprint can do since it’s not their fault, and told me I need to bring it back to the Apple Store because it was them who sent me the wrong phone that was linked to someone else’s number. He probably only said it because he didn’t know how to fix it and didn’t want to deal with it because looking back, if the serial number on the new phone matches the one that’s linked to my Sprint account (which it did), then it’s not really a hardware issue. It’s Sprint who got their wires crossed. I should have asked to speak to the manager or to work with another employee but at that point, I was so frustrated that I didn’t want to deal with anyone in that branch.
Now, tell me how I bring it to a different Sprint the next day and they were able to fix it immediately? They basically just ended up activating that wrong number, wiping it clean, then linking it to my number. It was a simple fix and if Samuel had been trained properly, or asked for help when he needed it, the problem could have been resolved and would have saved me a trip to a second Sprint store.
So next time you need to go into Sprint, I would just avoid this branch all together, or at least Samuel. Otherwise, you’ll be making a second trip to a different branch anyway.

Terrible customer service by Wilson Martinez. I never experienced such a sarcastic manager. Staff was so unprofessional. Currently waiting on a call back for the GM

I came in to this Sprint store looking to replace my cracked phone. My device was barely readable and I was going on vacation the next day, but store policies meant that a new phone would need to be shipped overnight.
To accommodate this rush timing, the manager Garret and the rest of the staff were so incredibly helpful. They were very understanding of the situation (I couldn’t leave for one week without a phone!) and instead of me going through insurance, they fixed my phone to replace the screen. It looks brand new, and I could not be more grateful for their time.
Thanks again!

Please do yourself a favor and avoid coming to this specific Sprint Store location. I just finished a 3 week long ordeal which included over 5 visits to this location, and have experienced worse customer service in my entire life. Go to 86^th street, they’re better. Or even 34^th, I’ve never been there, but it’s hard to imagine them being worse than these clowns.
The employees are so rude and moody, they literally act like they’re royalty. There are two entrances to enter the store, one located near the back where tech support is. Two separate times I walked in, and went straight to the tech desk, but was given attitude for doing so. One time was so bad, I had to apologize to the employee for walking straight to tech so she’d stop being so bitchy.
Phone was malfunctioning originally because of the humidity. Brought it in 3 times before they realized they would need to order me another phone. Each time, they held the phone for 3+ hours, only to have no improvements be made.
Finally, the phone arrived right before my vacation, I was pretty happy. First day of vacation, the screen goes black and doesn’t display any images. Couldn’t get a new one in time before I left, so I had to go without a phone for close to a week and then order a new one when I got back to the city.
I walk in to order a new one, and I was hoping there might be another Sprint location in the city that would have one I could get that day. The girl goes «Oh, I’ll give you the number, you call them.» Uhhh, hello, phone not working. Then she looks up my account and goes «Oh, you’ve been here a lot» Yes, I have, thanks for reminding me how shitty your service is. I couldn’t believe she thought it was cool to talk to me like that.
They told me to call back at the end of the week to see if it was there. I called on a Friday, and was told it was there. Went in, waited close to an hour in line, and was then told it wasn’t actually there when I finally got to speak to the tech’s, Glad I wasted over 2 hours, only because you told me phone was there, to begin with.
Do yourself a favor and go to ANY other Sprint location in the city. These guys are THE worst.

This review is for Kevin McVoy, the tech at Sprint. I can’t speak for the other representatives, but Kevin made my day. I had received incorrect information from another Sprint store (N.B. NEVER use the Sprint store in Riverdale… but I digress…)
I had been without a phone for 2 weeks. Not only did Kevin get my phone up and running, but he also spent a considerable amount of time with me helping me find all the information I was told was lost! (AGAIN…avoid Riverdale Sprint at all costs…)
He also sold me a card to back up all my info so I wouldn’t lose anything again. Thanks Kevin! Tell your mother she did a great job!

This review is about Brian the Lead Customer Rep at this store. He is rude, unhelpful, and provides the worst customer service I have ever experienced. The screen on my phone was not working and I was told earlier in the week my replacement phone would come in Friday. Friday comes and they tell me to wait until Monday. As I am explaining to Brian the manager that I will now be waiting 5 days for a replacement phone and I am eligible to trade in my phone he very rudely (with no eye contact or sympathy or apology for the delay in receiving my phone) says its not his problem and that it is Sprint corporate policy. Then he proceeds to tell me I have to pay off my phone first (which I don’t I am eligible for a trade in as confirmed by two reps at his store) without even taking a look my account. The terrible attitude and horrendous customer service at this store sums up why Sprint is the worst phone carrier. Not to mention Sprint is always changing its plans (I used to be on the One Up plan which apparently no one in the store even heard of what does that say about how knowledgeable the actually company’s representatives are about their own plans!!) which pretty much means you hear 3 different things from 3 different people who are all apparently looking at your same account!
As soon as I receive my replacement phone Sprint can count on losing one more customer. Think twice before visiting this store or getting a Sprint plan not only will the experience with the customer service reps feel like a slap in the face but Sprint’s ever changing plans and corporate policies will give you a headache when it comes time to switch your phone.

This company has horrible service. The employees at this location have a terrible attitude and are inefficient. They seriously need to train their employees better. They don’t have enough knowledge to answer the more challenging questions. Sure they can sell you a phone, but if you have questions about your bill, fuggedaboutit! Does no one have questions about the initial start up fees or do people just blindly pay their bills?
I had $ 54 and $ 79 for surcharges and taxes on my bill and apparently I was actually only charged ~$ 20 of that. They kept telling me to ignore those two ridiculous figures on my bill and I kept asking why. They were baffled. If I was to ignore them, why are they there, right? How many Sprint associates does it take to answer a couple of questions about billing? Apparently 5, no lie. I wasted almost 2 hours of my life trying to get my answers and in the end I still had to piece it together for them.
This is not a good first time experience for a new customer. Save yourself the headache and try another carrier instead.

Ugh… my Galaxy 5 is only 3 weeks new and Im having speaker phone issues! ?? Service technician kept it for 5 hours to run diagnostic test and I may now need to call Samsung to aee if I can get a new vs refurbished device. Oh what fun!

I’m a Sprint Customer (I don’t like the service) with a warranty/​device replacement policy. To get a new phone when mine crashes/​burns out/​or is damaged I have to either send the phone in myself for replacement or go to the Sprint Store with a service center.
I’ve been to this location twice for replacement services. An appointment can be made online (i did it the first time), but it doesn’t matter if there is already a line at the service window you’ll have to wait anyway. Totally up to you. Do budget 45−1hr for you wait and service time (full lunch break).
Once seen, the tech rep both times (first time it was a male, second was a female) have been accommodating and helpful. You have to leave your phone for 2 hrs for them to do a diagnostic, when you you return– either your phone is fixed or they have to order a replacement. The first time I went I got a new phone 2 days later. The second time I went, I got one the same day. Both times I was pleased with the service. Yes, they can be a bit friendlier, a little cheery, maybe a smile… but hey it’s NY.
I’m usually appreciative, smiling and I say please «help» a lot during my visits. Maybe they feel bad for me — either way, I’ve left with a new phone in a jam each time and a new charger.
Be nice, see if that helps!

Terrible customer service. They act as if they are doing you a favor. I have had to visit 4 times to get my replacement phone (with insurance and all documentation) after calling in twice. When they finally did have it they had me sit and wait for 30 mins.
Unprofessional

MAKE AN APPOINTMENT.
This could not be stressed enough. After multiple visits and back and forth with multiple reps, I so wish I had made an appointment from the start.
The line is usually so long that you’re waiting 30+ minutes for the most basic assistance. Some of the reps are very knowledgable but I had a few instances where two reps told me complete opposite things. Get a second opinion before leaving the store and having to wait all over again.

I wish if I can give them –5 what a customer service !!! Lazy, stinky attitude and no manners. WHAT A SHAME!!!

After purchasing an iPhone charger, I asked if there was a restroom available for customers. One of the employees who led me to the area found the door locked and told me she would be back with a key. 15mn later I’m still standing by the door waiting on the door to be opened. No one is making eye contact with me, like I’m some statue. After a while I just slowly walked out. Passed by the same original employee who acted like she didn’t even know me.
I didn’t want to be that Unilocaler who goes off on one bad aspect but their indifference was infuriating.