Starbucks

I had the displeasure of encountering a very unprofessional Starbucks barista at this location. Horrible customer service. There are several other Starbucks right in the same area, go there! I went in today to order a drink with no whip cream. The barista made it with the whip. People make mistakes, I know. However, I was absolutely stunned by what he did next. Instead of remaking the drink like I’ve experienced at other Starbucks, he grabs it back and proceeds to hastily SPOON OUT THE WHIP and then rushed to put the cap back on carelessly, spilling some of my drink on the counter. I have been a long time Starbucks customer, but this guy clearly needs to brush up on his professionalism and service or go work somewhere else. What if I had been allergic to whip or any other ingredient for that matter, you don’t just go scoop it out. Not okay.

One of the longest wait in town… It seems they could be organized a lot better. If you go during rush hours, your safest bet is the good old black coffee :-)

Coming to Starbucks next to the hotel I’m staying and I’m surprise that its not busy around 8a.m. However, weekends and afternoon to closing, its jammed packed.
I ordered my usual unsweeted ice black tea with strawberry juice and the flavoring taste powerful that it taste really good.
Very impressed with the service I got and it was quick!
Suggest to get your Starbucks fixed when it opened before 9a.m. to my fellow travelers.

Always a long line at the 830– 9 am time frame in a weekday. I suggested going to the Starbucks across the street. There’s too many office workers here to get good service on a weekday. This location has a bathroom though, which is a plus from the other times square locations

Best Starbucks in NYC! We were in the city for a week and they knew my order by the end of the week! They are awesome!

Perhaps I spoke too soon. Over the last two weeks, the service has dropped dramatically, especially in the afternoons. My most recent experience, prompting this review, resulted in a 10 minute for a hot chocolate which I noticed was not even two-​thirds full when I got back to my office. Extremely inconsistent service, especially in the afternoons.

Although it gets very crowded in the morning, I still love this location! The staff are all friendly and remember my name and my drink. Sometimes it takes a little longer than usual to get my drink, but that’s to be expected at a Starbucks in NYC at 8:30am. The only thing I don’t like about this place is the amount of tourists… they slow the line down so much and take forever to order. Without them, it would be a perfect location!

This Starbucks is actually located in my office building… I happened to have just gone this morning.
The layout is pretty awful — you walk in, greeted by a long line snaking around a good half of the store. In the winter, it gets cold.
My friend ordered a apple cider and it took at least 15 minutes for her to get her drink because they completely forgot about it — and this isn’t even the first time.
For the most part, the cashiers are friendly, but sometimes I wonder. I had a reward for a free macchiato, and I don’t think the cashiers are trained very well to understand coupons/​rewards, etc.
This location is good for a quick stop, but there’s also a Starbucks across the street at the Hilton, diagonally across in the FT building, and one on 52 between 6 and 7.