Steven Alan

Purchased online, just voided my transaction without my permission, unfriendly customer service, always not answering the phone, even gave me attitude. Customer service sucks.

Horrible customer service, especially from Lauren and Sierra. Nice crochet top by the way lmao.

I absolutely cannot believe they charged me shipping, after their website’s mistake!!! I am so mad right now.
They have an item that was listed available in both Chelsea and Tribeca. I made a long trip to Chelsea, only found out that the didn’t have the inventory. The clerk thought it was weird too and they called Tribeca. I could’ve picked it up there but i was so tired and Sierra was nice to ship it to me. But HOW CAN YOU NOT TELL THE CUSTOMER THAT YOU ARE CHARGING ADDITIONAL FEES??? The next few days they had extra 20% off and they won’t adjust the price for me. And told me all sales items are final sale. HOW CAN YOU NOT TELL ME THE ITEM IS FINAL SALE when I made the sale!!!
And the tag fell of, including the brand tag that was stitched to the scarf. That looks like someone has wore it for a while and just sold it like a pre-​owned item.
This is called false advertising and deception on product information. I was recommended by my friend for this brand, but never again! NEVER!

I love the store selection. Good curator. Unique items. Place to explore. Take your time

This review is for the website, which is operated in NY.
After placing an order online in January (a gift for my partner), I am email a full month later with them telling me that they are not going to be shipping the order because they oversold the product online. THANKS GUYS, super cool way to operate your ecommerce business.
Horrible work Steven Alan — you should fire whoever is in charge of your fulfillment & customer service and consider putting systems in place to actually monitor your inventory.
Welcome to the present year of 2015 — there is no excuse for this type of incompetence.

Sample sale today! Go!

Big fan of this location. The shopkeepers can be a bit cool but I’ve never been treated rudely, and in the end the selection, quality, and range of sizes keeps me coming back. Everything is so well curated and there’s a nice variety of styles in terms of third party designers that they stock. Shoe + tee selection is superb, jewelry as well. And their website — which is, btw, not relevant to Unilocal reviews… — is awesome because it lets you know what’s in stock at which location. Major points!

Wait. What century are we in? Was their website created by the Flinstones. Yes. The shoes I ordered turned out to be men’s shoes. The website doesn’t even say if they are womens are men’s. Then for more fun, after they charged my card– I can’t cancel the order to switch out the styles because the customer service department is only open (wait for it…) between «9 – 5 ish» according to the droll disinterested sales person that answered the phone at the TriBeCa shop. No hours are posted on the site for customer service, and they want to you to «leave a message on voicemail «with your issue. What’s next? 2 cans and a string? They have noooo problem charging your card but I’m going to probably bum someone’s high for sure when they figure out that they might have to actually … Well … Like… «provide me with customer service. » .
I just can’t. Never again with this website.

Bought a pair of glasses from the optical section– everyone who worked there was so kind and helpful! Thank you!

Geez, there are five people working there and one customer. Any chance of
eye contact, let alone real help? And could you consider opening before
11:30 AM during the Christmas shopping period or are customers really as pesky as you make them out to be? My last trip into this store (which used to be a favorite) was literally my last trip. Help all over the place, mainly talking to each other or posing.
Not a hello, not a «can I help you.» No way to run a store. Too many options downtown to put up with this anymore.

I like this Steven Alan store in terms of looks and pieces they carry. My one criticism is that the customer service is very off or on. I am the kind of person who hates too much service and I actually don’t like help unless I actually need it. Usually I go in there and it’s very pleasant: they say hi and ask if I need help, but walk away and let me browse in peace. I went last week and NO ONE said anything to me or even smiled at me when I was browsing. That’s just weird and a little off-​putting. Especially since there’s like 4 of you and one person (me) in the store.

Awesome selection of both Steven Alan products and other brands. The girls working were a bit snobby but there was a darling, blonde, tan boy who rang me up and he was very helpful and professional.

What an awesomely curated little store. Haven’t given the place much of a look in in the past, but have become a regular very quickly. Engaged and helpful staff, beautiful and trendy clothes, what else could a Downtown guy ask for.

Bought some ties here during the holidays to give away as gifts.
S and I bought a dress together too.
Great quality!

I usually go to the one on 8^th ave and 13^th but I was in Tribeca today and I walked in – this store is ten times as big and ten times as good.
I haven’t liked a brand this much in years. The clothes are beautifully structured but kinda casual, flattering, not trendy. They also carry Isabel Marant and Acne.
The staff here is great. They’re there when you need them but don’t pressure you or follow you around, which is key because I like to envision scenes of my life in the clothes, write stories and act them out and that can take hours sometimes… anyway, go here.

Steven Alan is horrible to work with due to their strict no refunds on sales. When ALL of their stuff fits different. Some mediums fit small and some large. And their website makes some things look so much better than what it is.
Some stuff is good — but shop where you DONT get scammed with short sighted policies

I believe OBSESSED is the word. I find Steven Alan is one of my go to’s for stylish casual wear these days. After purchasing my first «Reverse Seam» plaid shirt last fall, I’ve become a huge fan. It’s the only button down I’ve found that’s actually sexy and flattering to my petite frame. The clothing is such high quality and sophisticated. Trendy but not not trying too hard. Perfect for a 30-​something new york designer. :0
The TriBeca store is my favorite. Sooo well curated. They actually cary many of my other favorite brands (Rachel Comey, Alexander Wang, etc.) I could actually ONLY shop at this store and call it a day. It’s not super easy on the wallet, however you will wear their pieces for a good few years solid.
Favorite finds I now have in heavy rotation: Rachel Comey ankle boots, Filson tote bag, a VARIETY of plaid reverse seam shirts, Cotton pull over sweater (so soft, it’s to die for).
Currently stalking: Plaid dress for fall, Isabel Marant leather bag. mmm yummy.
The sales are worth making a trip for, still not ‘cheap’ but definitely a bargain if you’re into nice clothes.
Also a huge plus on this location, THEY HAVE A LIL’ DJ BOOTH AND PLAY VINYL. So great.

One of my favorite bag designers from LA recently had a Saturday event here. We were conveniently brunching at Locanda Verde. Most of us walked out with a new bag purchase. Very well curated selection. Tsumori Chisato, Liberty of London, Petit Bateau, etc. Not easy on the wallet!
I’m still waiting for a call to pick up my new Clare Vivier clutch…

Wow — as we walked in my husband chuckled and left the store to get a coffee because he knew it was going to be awhile —
a deliciously well-​curated store — every piece was something I would love and adore to have in my closet. only the prices kept me from going nuts.
Sessun, APC, isabel Marant’s etoile and other brands that hit straight to a girl’s heart
staff was very helpful and friendly
I will be visiting the online site and the LA store soon

For my money, this is one of the best men’s shops in New York. As the flagship Steven Allen store, this place has an impressive collection.
I love the SA shirts. They are a bit tight but a good fitted shirt sometimes feels that way. I think they look smashing. Other brands available here that I love include CP Company, Engineered Garments and Woolrich.
The staff is friendly and helpful, and the prices are not surprisingly expensive. But hey, you gotta pay to play.
As an added bonus, there’s a real record player behind the front desk with albums including Velvet Underground, Elvis Costello and Zeppelin.
On that note, SA gets All of My Love…