StubHub Bronx – Last-Minute Services Center

Everyone I’ve encountered here is very courteous and helpful. They allow you to print your StubHubbed PDF tickets here for free if you don’t have a printer available. So much better than the stores near the Stadium. Free water and sodas, customer restroom, the occasional promo, a bean bag toss, and TVs playing Yankees classic games, I think I’m at a bar!
It is a trek from the Stadium though, but you know who won’t have it any other way. Lower level, towards the south side of the garage.

The good. Super friendly, helpful people. The very bad… you need Magellan to find the place. Not visible or accessible from the street. Buried in an underground garage in an outdoor mall. I saw one review that said it was a 5 minute walk. I guess that’s relative to where you park. We parked on river and 164^th and it was all of 15 minutes, not counting the 10 minutes it took to finally find it. Overall, not worth it. Would much rather pay a few extra bucks and print them at home

Bought last minute Yankees tickets on the stubhub website.
Went to Yankees Stadium, walked a few blocks south, went into the Stubhub office, showed ID and got my tickets.
Super quick and friendly.

I decided to buy tickets for the Yankee game last week. I bought two tickets off of stubhub day of– field level seats. Was a nice night and was a yankee giveaway night for the first 18k. We went to the stadium with the tickets in hand and waited at the gate for ten minutes the guy scans the ticket to find out that the tickets were already scanned and told us we had to go to the stubhub office down the block. Not being from the Bronx we didn’t know where to go and the Yankee security was not helpful. After asking several cops and people on the street we found the office. There were signs pointing to the office when you got closer but they were a little small and could be easily missed. The office was not down the block and was over a ten minute walk. The stubhub office used to be located on premise and was very convenient if there were any issues.
Walking into the office they were very friendly and helpful. I wish I took down the girls name that helped us. She was able to give us two tickets to the game which were better seats. However I wanted to upgrade and pay a little more for better seats. She didn’t have authority to do so and reaches out to stubhub service and that request was denied. I have been a loyal stubhub user since 2008 and i felt that they should have complied with that request. I wanted to call stubhub to discuss the issue and she did not recommend me in doing so as she can only issue the tickets to 730p and it was 5 minutes to 730. I have called stubhub to discuss this further and filled out a claim and I am still waiting for a call back from executive support.
I give 4 stars for the office not there fault Yankee stadium won’t let them be closer. However I give stubhub executive support a 1.

Very nice and super friendly. They helped my friends and I when we were in a tough spot! And they offered free water. Def. will use them again.

I’m sure you all know what StubHub is, but they had a little tiff with the Yankees this baseball season, which ultimately led to the unique existence of this physical StubHub location. If you’re interested in (or unaware of) the background/​history, read immediately below, otherwise skip to below the ***** for the actual review.
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I’m a huge Yankees fan, but they recently «opted out» of the MLB-​StubHub contract that allow the fan to fan resale of tickets below, at, or above face value. The Yanks instead decided to shack up with TicketMaster and offer their own fan to fan resale marketplace, but they key difference is that tickets can only be sold AT or ABOVE face value though the Yankees offering. According to the Yanks, they chose this path because:
#1 — «STUBHUB DECREASES THE VALUE OF YANKEES TICKETS.» Hogwash. «Value» is a subjective term, and should be dictated by supply and demand. A Wednesday afternoon game against the Kansas City Royals isn’t as «valuable» as a Friday night game against the Boston Red Sox, but the Yankees will have you believe that an infield Terrace ticket is worth around $ 80 in either of those scenarios. Maybe they should just decrease ticket prices so everyone can have a chance to enjoy a game.
#2 — «STUBHUB HURTS THE FANS» Again, this is BS. If anything, it gets MORE fans to the park, and gives season ticket holders some financial recourse for games they can’t attend. Heck, If I’m selling tickets to a game I can’t make, I’d rather make 50% of my seat price than nothing at all. The only entity that gets «hurt» is the Yankees because for a game with, say 45,000 in attendance, maybe they only directly sold 30,000−35,000 of those tickets at face value.
…so StubHub still sells Yankees tickets, but no longer offers instant electronic delivery on most of their offerings. To combat this, they set up a physical location literally across the street from the stadium where fans who already purchased tickets could pick them up. Needless to say, the Yankees squashed this with a court order, claiming it violates scalping rules — despite the fact that the location is only for people who’ve ALREADY bought tickets to simply pick them up.‘
In response to all of this, StubHub opened up another location, about five minutes walking-​distance from the stadium and far away from any scalping/​jurisdiction-​related nonsense — my review of this new location follows…
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ACTUAL REVIEW
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If you read the above and/​or know what’s going on with the Yankees and StubHub, this should be pretty simple…
A friend of mine snagged some last minute tickets via StubHub’s web site, and we had to walk over here to pick them up. These guys are located on the first floor of the Bronx Terminal (right near the 149 St — Grand Concourse subway stop). After walking inside what feels like an airport check-​in area, we were greeted by a friendly staffer, who needed nothing more than my friend’s photo ID to get his tickets.
I began to ask my usual questions and got her take on the whole «situation.» As a fellow sports fan and a StubHub employee, she seemed equally disgruntled, but was very professional and eloquent in her «bashing» of the rationale behind everything. She was quick to note, however, that since they are now well outside the ticket scalping radius, they could legally offer game day tickets to walk-​in customers (assuming they have them available). For reference, she had tickets available for our game for as low as $ 9, including fees.
In summary, we got field level seats to a Yanks-​Rays game for less than 40% of what we’d have paid at the Yankees ticket window or through their own Ticketmaster-​powered ticket exchange. The icing on the cake was the free bottled water and soda she offered us on our way out! Thanks!