Sue London

Sue London is not only brilliant for her creation of a foldable ballet slipper, she is one of the kindest people I’ve ever dealt with. I get at least a pair or two every time I am in NYC as the concierge service delivers right to your hotel. Lovely and practical shoes, a wonderful company.

** PLEASE READ THIS UPDATE **
The address listed is the corporate office and not the retail store. I ended up calling and visiting the corporate office (on 2^nd ave) on my short two day trip to New York — only to find out they are in the Meatpacking District.
Here is the correct info — address /​hours /​phone. Note that the customer service (via email) and at the store (once I got there) was very helpful!
Sue London
11 Little West 12^th Street
(Off ninth Avenue)
New York, NY 10 014
Tele: 212 206 6464
Store Hours :
Monday thru Saturday: 11am to 7 pm
Sunday 11am to 6pm

a shoe that i can’t live without, the sexiest, most comfortable flat slipper you’ll ever find besides lanvin of course. difficult to find, you must be resourceful and call around the united states at different boutiques to get your size. you see, sue london makes only a certain amount about every 6 months and then ships them out. so, the boutiques that pre-​order in abundance get my money. smart.

The slippers are great but do NOT order from Sue London directly. I had a horrible experience with them. They were great about talking me through the colors and recommending a size. I ordered two sizes and told them I would keep the one that fit and return the other pair. Something told me to purchase delivery confirmation. I’m glad I did. They received the return and didn’t refund me. I called and called and called but they still didn’t refund me. I finally had to call my credit card company to do a charge back. I called and left a message letting them know the action I had taken. A few days later I saw a credit from them on my card.
Bottom line is the slippers are great but way overpriced for the quality. The leather on both pairs I have owned split apart after about a year. The customer service is HORRIBLE. I buy mine from eBay or online retailers.

I haven’t been to the actual store but I recently purchased a pair of Sue London flats which are comfy and beautiful, but after 3 very careful wears the metallic scratched off on one of them. I’m so sad. I wouldn’t recommend the metallics — go with a solid color which shouldn’t scratch off so easily.

I’ve only ordered shoes from Sue on-​line, but I have had the best experience in placing my order. When I placed my order I had some questions about the colors and styles. Sue London got on the phone with me and talked me through each of the colors. She asked me questions like the type of colors that I wear, to recommend some of the nicest shoes I’ve seen. I tried on both wedge style and ballet flat. I personally like the ballet flat better, but both shoes are beautiful. I have had a little issue with not getting credited for all the shoes I returned, but Sue London has personally called me to let me know the situation will be rectified.
If you are thinking about ordering some — here’s the link to her site: