Sur La Table

My review is mainly of the issue I had in this store, not of the great selection of products.
I decided to go during my lunch break which by the way I do construction so I wouldn’t be showing up in my Modest/​Hampton style clothing which is what I feel they expected. As soon as I opened the door I was quickly confronted by some 20 year old rent a cop who asked «looking for anything in particular?» instead of a «hey» or maybe even a «welcome».
After realizing that I was being profiled based on how I was dressed I decided to slowly, and I mean SLOWLY walk the whole entire store to make him uncomfortable. The entire time I felt his eyes burning the back of my head and hoped that would be the only layer of crap I would have to deal with. I was wrong.
Made my way to the counter and had to deal with part two. While waiting on line I hear one of the cashiers whisper to the other cashier who would eventually help me, «please help this guy». Really? So I hand her my CC and she starts to examining it by flipping it over, staring at it closely, and feeling it to see if its weird in any way. Are you kidding me?! She then puts the receipt down on the counter with no pen and starts talking to other cashier and ignores me. Now I get whats going on. So I replied with «could I please have a bag so I could go». I had to ask for a bag and left.
Make sure you «fit in» when you visit this store.
I do not have to deal with this and I will not be returning to this store.

this is for the online stores. consumer fraud!!! the company says free shipping, and you order the required amount. however, when your credit card statement arrives, it’s always more than your receipt… what a scam. they charge tax on free shipping!!! major department stores don’t do that. consumer fraud.

It’s almost 2016– I asked for assistance to see some shun knives around 5:20pm. Tell me why the Caucasian sales assistant tries to attend to two other Caucasian males who didn’t even ask for help– before I am even glared at. I am buying overpriced knifes, don’t cut me with terrible customer service

I’m a fan of Sur La Table because, even though you pay a premium, in the past I have always gotten superb customer service. Not so on my first (and last) visit to the 57^th Street store. I brought in a pair of Cole & Mason salt and pepper grinders that I received as a gift, one of which had stopped working (they’re battery powered and NOT cheap). I inquired as to whether they could exchange it for me and the clerk called over the manager. The manager looked at the grinder and said snottily that she didn’t think they were purchased there in the first place and even if they had been they had a 90-​day return policy and I didn’t have a receipt. I can assure you these were purchased at Sur La Table, primarily because the gift giver said so, secondarily because I received other gifts from there at the same time, some of which were branded Sur La Table. I’ve been to both the SoHo and UES stores in the past and had quite pleasant experiences. Go there.

Sur la Table’s delivery and customer service is THE WORST. I ordered silverware from them and the description never mentioned that there would be a «sur la table» inscription on top of each piece of silverware. I called in order to return the package and they wouldn’t pay for the delivery fees because the item was not faulty!
Later that day, I received my order in full for the second time. Since I am honest, I called in order to let them know so they could get the package back. Given that Fedex was going to come and pick that package up, and in order to reward the fact that I was being honest, I asked whether they could also have the Fedex guy pick up the package I wanted to return, and pay for the associated costs. They refused to do so, telling me that it would have been expected from anyone to be honest and that I should not be rewarded for that. So basically, saving them several hundred dollars on a package they had delivered by mistake did not deserve free return on another package. Call that customer service???
I am NEVER ordering from them again.

Excellent collection in Le Creuset and other kitchen supplies! I bought Breville bread maker and it is the best decision ever. The manager who helped me shared some of his recipes.

This Sur La Table location is tucked away a bit on 57^th street but has a surprisingly wide range of inventory given the store’s side (and a bathroom, which is a huge plus). If you need something for your kitchen and are ok with spending a little more to get better quality, I’d definitely come here. And, I really liked that they have a store-​within-​a-​store here of a mini Nespresso boutique where I was able to buy more Nespresso pods! The Nespresso staff was very helpful in offering samples of new flavors as well as explaining the various bundles that they had available.
The salespeople are friendly and quick to offer you a complimentary Nespresso beverage which is also a nice touch. We were looking for a better tea infuser and the salesperson was happy to lead us to that section of the store and show us our options, without being overly pushy.
The store could have been organized a bit better. There were seasonal displays at the front, back and side of the store, which meant that just when I thought I’d evaluated all of my seasonal options that I would stumble upon yet another festive display. Similarly the kitchen tools and utensils are scattered across a couple of different areas. Despite this, the store itself was very clean and cheery.

Took the Taste of Italy Cooking Class for my friend’s bachelorette party last night and it was great. You certainly don’t leave hungry and Chef Claire was incredibly knowledgeable and helpful. What we didn’t realize was that it was a «date night» class, so I’m pretty sure the couples in the room HATED us but we had an AWESOME time! Can’t wait to try out some of these recipes myself!

This place is a chiefs and amateur cooks dream!
1) I took a knife skills class and had a blast! It was a fun date and learned so much! They were friendly, open and no pressure.
2) The sales staff is friendly, non pressure and knowledgeable.
3) The selection of product is wonderful.
4) located at columbus circle so very easy to get to.
Don’t waste your money at williams simona. This is the place to go!

Liked the space, liked the chef, but it’s a very, very, very basic, basic beginner class.
The prep was 99% done. And the food, where the recipes sounded good, lacked in flavor. There were spices in the recipes that we added, but it just didn’t taste that way at all.
We did the Turkish evening. The egg dish was great!!! Excellent!
But the lamb skewers and rolled spinach and feta cigars were horrible.
The lamb was taken over by the staff for the oven, and horribly undercooked. Seared nicely on the outside, but mushy inside.
The spinach, feta cigars were fried by the staff. We only got to roll them. The flavor was bland, and they weren’t crispy.
Overall, loved the open space to the sidewalk glass windows, but expected doing more knife work, and would have liked better tasting food.
Disappointed.

I have always been a big fan of Sur La Table! I love baking and cooking so it’s been a go to for my necessities or little splurges.
This Saturday was my first class and I loved it. The class started bright and early at 10 am. My train ride was a long ride but I made it with 4 minutes to spare. As soon as I walked in to the shop I noticed the adorable French inspired table. There was a beautiful spatula with Paris must sees and it was on a perfect pink color. I knew I’d be grabbing that beauty on the way out.
I walked into class and the ladies were so helpful. They offered to make me a coffee and there was also a tasty frittata with sauteed onions. It was like a little ladies brunch before we got our bake on. My friend arrived, we put on our white aprons and name tags. And began our lessons into French Pastry. There were 3 stations and 4 people in each station. We were paired with a mother daughter team. The mother had many years of baking experience and even had a baking business for some time. I can also bake with my eyes closed but I still learned so much. We started by making our pâté choux dough. We boiled water, butter and salt in a small pot on a hot plate. Once it melted we took it off the heat added the flour then returned it to the heat. Too cool it down we used the stand mixer. Then we added out eggs. Then the fun part, we got to pipe out our eclairs. We had a star tip and they looked beautiful. We each took turns piping out the dough. They resembled doughy, yellow caterpillars. After they were done baking, they came out gorgeous and puffy. We learned to make the pastry cream and filled our eclairs. My favorite part was dipping the tops in dark chocolate. Delicious!
We also had a quick lesson on puff pastry. For puff pastry you have to roll and chill, roll and chill, roll and chill. It sounds like it would take all day to make the puff pastry. I think I will stick with store bought.
Even as an advanced baker I learned about European butter having a higher fat content and less water and therefore perfect for baking these decadent treats. At one point I noticed I had a smaller, thinner whisk for my dough and the teacher mentioned it works better because we don’t want too much air in the dough. I aslo found out about vanilla paste which is just seeds and no alcohol. All this knowledge made me want to go to culinary school. There is so much I would love to learn.
Thanks for being an inspiration Sur La Table. And thanks to my friend Julia who gave me her spot.
PS I got my spatula, vanilla paste and red food coloring with my 10% off coupon from class. Score!

My sister received the seafood 101 class as a Christmas gift and I was lucky enough to be chosen as her guest. We arrived early so we walked around the store — expensive stuff, the sales people where helpful and nice. I met Patty (the assistant to the chef) by the bathroom which is located in the back of the store. She was very nice and asked if I considered taking a class — I replied «yes, we’re taking one today», she was excited for us. Chef Clare was professional and it was clear she truly enjoys her work. There were 13 students in our class (scheduled for 15) my sister and I were really pleased that we were the only two at our station, (More work for us but this also meant more learning and more food for us too!) Chef Clare and the assists ensured everyone was up to speed and their food was progressing correctly. I cook very well, however, seafood always intimated me because it cooks so fast. I stopped buying scallops because they never came out good, (too rubbery). Most of my seafood dishes with the exception of fish/​mussels would be over cooked, but now after this class, I have the confidence to add all seafood to my areas of mastery. This class was fun and tasty, I would definitely take another.

I went to the Hell’s Kitchen Sur la Table today to purchase a few basics. The whole store was empty when I arrived (around 3PM).
It was full of people. Three cashiers with no customers, no line, and a bunch of other staff members standing behind counters chatting.
I helped myself and found the items I needed. No one came to assist, or asked me if I needed help.
I went to the register where I saw two employees standing behind their registers. Neither looked up at me or greeted me. I went to the other side where there was one staff member. She looked up and told me to please go to the other side. So I went back.
One of the two staff members turned her back to me. The other still did not look up, nor did she ask if she could help me.
I just dropped my things down on the counter. She did not speak to me. Not a word. Just rang me up, took my card, swiped, handed me a receipt to sign, then handed me the bag. That’s it. No thank you, no thing.
I have never been treated with such lackluster service at a retail store. Pretty much the worst experience ever.
Hell’s Kitchen Sur la Table really needs to work on its service.

I only stop here to pick up CO2 canisters for my Sodastreams, but every time I’ve come in the people are super friendly and helpful.
Their products are nicely displayed and there is usually something on sale. I have been thinking about purchasing a waffle iron so I can make this tater tot, bacon, cheese and jalapeño waffle I saw a recipe for, and if I do make that purchase, it will be from Sur La Table.

Sur la table has great price. And the staffs are helpful.
Also, we took macarons class. It was fun!

This is a foodie wonderland BUT too expensive. They have great products but if you have a kitchen the size of a manhattan apartment, then this place is useless… and really, you don’t need a ton of gadgets laying around if you really do know how to cook.
here’s a tip — be resourceful:
i have to tip my hat, however for their cooking classes. they are expensive, but great for a date!

Browsing the aisles and displays at Sur La Table is a bit of an inspiration for just about anyone who enjoys cooking or coffee. Accoutrement for nearly every culinary project exists here — from pizza stones to Wusthof knives, from drip-​coffee makers to citrus zesters — in enough carefully curated variety to entertain most aspiring chefs.

Review for the pasta making class:
This was one of my husband’s Christmas gifts. We attended Chef Clare’s pasta making class.
I can’t say enough good things. Well-​run with lots of support and staff regularly checking in, offering assistance and cleaning up. We made three sauces and all of our own noodles. Clare was really wonderful. Her pace was perfect, she was friendly and funny and she made a point of referring to everyone by name. After the cooking was completed, we were given some time to browse the store and shop (with a discount). When we returned, the staff had completed our sauces and cooked our pastas and set out a huge spread of our menu items. There was SO much food! And although 2 of the sauces included meat, it had been cooked separately and was available on the side as an add-​in. I was SO impressed by the thoughtfulness of the gesture… vegetarians are often overlooked.
This was such a fun night. The only thing that could have made it better would be if there had been alcohol allowed! We will be back to try another class.

Located in The Hearst Bldg., Sur la Table is in the perfect location because it is practically flanked by Balducci’s at one corner & Whole Foods in the Time Warner Center. So, if you buy lemons and realize that your old zester won’t cut it, you can walk 2 blocks and boom… SLT.
Such was the case for my visit. The staff were kind and accessible. The products… my goodness, endless inventory for every kitchen use. I never felt intimidated or overwhelmed, as is the case sometimes in Williams-​Sonoma. It’s an intimate environment, so I felt comfortable picking, prodding, and poking all of the various instruments. An $ 800 espresso machine? Yes, they have one. A $ 10 cheese grater? Yup, they have that too. All price points, which is nice.
If you sign up for their email subscription, they will send you a $ 10 coupon… which you can use to buy that citrus zester/​cheese grater. I did!

I’ve visited the Sur La Table in Soho many times, always enjoying its vast array of culinary items and of course getting tons of ideas on what kitchen creations may come out of a visit there. About a month ago I saw signs that one was going to open near Columbus Circle on 57 street and needless to say, I was excited!
Today was their opening day and I just happened to be in the area (no, really) and I stopped by to check it out. The store clearly takes inspiration in many ways from its Soho sibling. It has lots of steel shelves with tons of gadgets and items ranging from uniquely shaped silicone scrapers to a multi-​function holder for baked goods right out of the oven. The store is positively overflowing with gadgets, appliances, flatware, utilities and more.
There are many elements that are unique to this store however. First, this one will offer cooking demonstrations and have lessons! I say «will» since they’re still building the cooking kitchen (but they anticipate it being ready by mid-​December 2011). I met the chef who will be teaching the courses and he was super cool to talk to. From what I was told, the kitchen will be able to hold forty people! I’m really looking forward to seeing it.
There’s also an extensive knife section in the back. There was one staff member dedicated to it, which was definitely good to see. They also have a Nespresso counter where you can try out their Espressos before you buy a machine. You can also pick up the Nespresso coffee packs there (the machines are sold via Sur itself). The young woman who did the Nespresso demonstration was insanely good at it. I could tell I was truly watching a professional at work. She never missed a beat throughout the demo (and yeah, it does taste very good).
Everyone on the staff was extremely helpful and cheerful. I also found in general there was more room to move around in this store than the one in Soho (I haven’t been to the one on the East side yet).
I was already a fan of the Soho store, and I’m super happy with this one so far. I hope to take some of the cooking classes and report back in the future!