T-Mobile

Why can’t all the T-​Mobile store be this polite and professional to their customer like this and the one on 23^rd Street? I go to other T-​Mobile and feel like they are doing me a favor by asking them to do their job, let’s be honest every time me and customers pay their cellphone bill I we are keeping them employee. Nobody is giving us anything for free so chill out.

This place is like a semi-​zoo, lots of ppl inside, there is a woman with a clipboard taking down names in order to speak with next customer service person.
It’s a fairly large authorized retailer, one room stretching into the back.

Came here with my friend who’s upgrading to an iPhone 6 after being told we couldn’t do so at the Apple Store because she wasnt an authorized user. Before finding this location, the locations we’ve tried to find either didn’t exist or was already closed.
Service is slow but that’s probably because it’s a Sunday and everywhere else is closed. Customer service was frustratingly terrible — the lady who helped us was impatient and had the knowledge base of a below-​average consumer.
I wouldn’t really go here again for anything except their cool charging station.

As a tourist, visiting NYC for the first time, the service I got here (from Victor, on March 1^st 2015) was exceptional. It must’ve been their smallest sale of the day — just $ 30 for a pay-​as-​you-​go SIM card — but I was treated like a king.
Victor took the time to check that the SIM would work on my European unlocked phone, made sure it was all activated and working, before taking any money.
Seriously, I wish we had this level of service in Europe.
(Btw, buying a US SIM card during my 7-​day visit was a lifesaver for me… just being able to turn on Google Maps and find out where I was a relief.)

T-​Mobile itself is a decent company with very competitive plans. However, beware of shopping in this store. I went in to switch from Verizon and buy 2 new $ 725 phone. The guy behind the counter also jammed in 2 cases, screen protectors and a multi-​phone charger and said they included in the deal. When I left, I realized that he didn’t put any paperwork in the bag so when I got home, I logged in and found out that I had been charged for all of the items that were «included.» No wonder he didn’t give me a receipt! I ended up keeping the cases and protectors because they were competitively priced but immediately returned the $ 40 chargers that I didn’t need.
It’s just a scummy way of doing business so be very careful when dealing with the people at this particular store! I will never give them my business ever again.

I live in queens and feel its worth the travel to get to this store. Ive been there several times and have always left happy. A few times I felt a little rushed but hello its Manhattan.

I hadn’t been in here in a while because I try to avoid the disaster that is 34^th street, but this was the closest one to where I was, so…
The good —
If your phone is dying, you can charge it here. Not every T Mobile has that
It’s crazy busy but they do try to be fair and go in order by taking your name down
I got really great service from Christopher, who probably thought I was crazy when I requested to speak into a «clean» landline phone (I have phone issues). He was super accomodating and wiped down the phone for me.
I got what I needed done and that’s what I came in for. I was expecting to have to wait, but I didn’t. Yay
The not so good–
It’s really busy, but it was a rush hour kind of deal and they had enough employees there to handle people… that and the list that was going on made things work a little more smoothly. I think.

This review is for Jeff, the store manager and Nancy C!!!
Jeff is super nice, so nice that I even guessed what part of the country he was from, 1^st guess!!!
Nancy was also very helpful, she’s awesome!
I made the switch from my Blackberry to the Iphone (yay, T-​mobile finally got the iphone!!!), and Jeff helped me every step of the way! He transferred my contacts and gave me a crash course, and was all smiles the whole time!
Great friendly staff!!!

T-​Mobile has a great campaign going on. Uncomplicated, no contracts, no hassles — great for consumers. I went into this location to buy a micro-​sim for my unlocked phone, and a prepaid plan. Even though I knew exactly what I wanted, I had to deal with a typical mobile store salesman (Akomar or something…). This representative should have worked at any other mobile carrier. He gave an attitude and a customer experience the opposite of what T-​Mobile wants.
*Repeatedly tried to sell me a «contract» plan @ $ 50/​mo, after being told multiple times that I wanted to try a pre-​paid plan for a little while and make sure T-​Mobile had good coverage in all the places I drive+work.
*Tried to push a $ 70 prepaid plan on me to handle all of my 4G needs, even though I told him multiple times that I’m nearly always on wifi and didn’t need data for my evaluation.
*Told me that the $ 30 prepaid plan (which is what I wanted) only had 30MB of data included and that would only account for 5 web pages. Wonder what kind of sites he goes to?
*Printed a receipt (finally!) with gibberish characters all over it. Told me that «the computer just does that sometimes».
*Didn’t smile once. This is probably worst of all.
Terrible experience. I will never go back to that W34th location and will tell my friends to avoid it. I hope this doesn’t speak to the broader T-​Mobile personality.

Why have I been going to T-​Mobile (Queens Mall) for five years??? Jason assisted me and was one of the best sales associates I’ve ever dealt with. Jeff also came over and offered his opinion on my phone, all smiles. All the staff have this dynamic camaraderie and it all stems from the outstanding District Manager, Larry, whom I met at the store. T-​Mobile is known for it’s great customer service and this store is a prime example.

they took my phone back after about 10 days of use, no questions asked. in and out in 5 minutes with my credit card fully refunded, including the supposedly non-​refundable $ 20 restocking fee. hopefully i won’t have to visit a t-​mobile store in the future under such stressful circumstances, but if i do, this will be the one for sure.