TD Bank

Horrible customer service. I was just in trying to get information regarding their accounts. They have a greeter at the door who stared at me blanky as I walked in. A security guard who was just leaning against a pole and not doing anything about a woman who was freaking out that the ATM ate her card. In addition to the ATM eating this poor woman’s card, she tried warning the next person who came in that the machine did such a thing and the greeter told her to stop and let the man use the ATM. Then a banking associate tried to help the woman and he turned away after listening to her story saying, «I will get someone» then telling me «do you need help?»
No sir, thanks. I just like hanging out by your free pens which are the best part of your bank apparently. I’ve just been waiting 15 minutes watching this chaos without a care in the world. Finally left without getting any questions about banking answered, but a whole idea of what it’s like to be a customer at this branch of TD.

I miss the free coin cash-​in machine here! The customer service is solid and I was mayor on Foursquare of this place for awhile. Just be wary of lines during lunch hours – there may be a line.

I came in here Tuesday to get some money but the inside was way too crowded so I opted for the ATM. This branch had only two available and of course only one is able to perform a deposit transaction but in this case it didn’t matter. I got my money and left.

I love TD. I really like that they changed their ATM machines. Definitely not a great idea to go on Thursday or Friday afternoon and evenings. It gets easily packed. But I have never had to wait to long on line.

I hate waiting in line, and this place just got me mad. Always a long line, and they never seem to care to call for more backup tellers! America’s most convenient bank? I don’t think so.

I can’t believe I’ve not reviewed this one. Nice convenient location near the NYC Bar Association (relevant to me as a member since it’s the main reason I’d be in this area), though I’m not sure I’ve ever been inside. The ATMs work well & can’t say I have any complaints. It lives up to the same standards of other TD Bank branches.

This might be a good bank for the 1%. The rest of us should steer clear. It’s a cliché that people only ever come to the internet to complain. But really, watch out for this bank. It charges a $ 10 maintenance fee if you carry a balance of less than $ 100. I had a balance in the five figures for a while, then needed some money. When i drew the balance down to 98.00 they started nicking me. I didn’t notice at first what with the current financial turmoil. When i had a lot of money I had to pay for nothing. But if you hit hard times, you have to pay for the services this bank give to the rich people for free. And with their much advertised «legendary service,» the teller didn’t even warn me I’d be charged a fee when she saw my balance had dropped beneath $ 100. If you get to $ 0 and don’t close your account, they’ll start charging you overdraft fees. Awful.

TD bank has offered free change counting service thru it’s «Penny Arcade» machines since the bank went by another name. I was stunned to learn that they are now charging 6% for the use of the machine for non-​bank customers. I’ve always looked upon TD as an alternative to Citibank if they ever tick me off. Now I would never go to TD. That 6% charge is outrageous. The nature of counting coins is thrift and I shudder to think the message that sends to the poor and school kids. Better to not even have the machines. From now on, I’m rolling my own!

Y’know, I’ve never completed a transaction in this bank, but the ATM works well. So there’s that.

Bring your patience. They never have enough bank tellers on staff so you will almost always have to wait… even at 7:30am!

Quick service and the lines moved fast. They were long but they moved super fast.

I am lucky to have my bank directly across the street from my office, and I’m even more lucky that it’s a great branch.
I had lost (left) my debit card in an ATM somewhere and needed to quickly cancel that card. I only had to wait a few minutes for a customer service rep to come over and introduce themselves to me. Very polite and professional. I explained my situation, and within 5 minutes, I had a brand new card. That beats the heck out of waiting 7 – 10 business days to have one mailed! Excellent.
The staff is quick and professional, and the location is so big, that its hardly ever crowded (that I’ve seen).