U.S. Polo Assn

Aka the much affordable version of Polo Ralph Lauren.
I had hoped that they would provide slightly better service than the iconic RL though. Unfortunately even though their prices are much more affordable, customer service equivalently stinks. Below par. Disappointing.
Their sales floor was well stocked with a variety of color options and several salespeople were continuously folding items. That being said, all they did was folding. No greeting, smile, or assistance. I found the color I was looking for but didn’t want to mess up the neat stack of shirts to get the size I needed so I asked for a salesperson to get it for me. He sighed, walked over to the stack, pulled up the size I needed, and gave me a tight smile. I guess I can call that an effort; probably had a bad/​long day or whatever but that wasn’t even the worse of it.
I went to the back where you pay. There were no lines; just 3 young workers too busy laughing/​gossiping/​giving useless love advice with their backs turned to me (yes, i was standing there for THAT long to put the pieces together) One girl actually saw me but tried to pretend we didn’t make that awkward eye contact (I guess she was reaaaalllyyyy into folding that one shirt in her hand) and the other one who was laughing really loud about her coworker’s conflicting love life KNEW/​CAN SEE ME STANDING RIGHT THERE and didn’t say anything either. You know… you could’ve pointed or hinted that a customer was ready to pay to your coworkers working the cash wrap right?
Finally, the guy turned around, with a stoned look on his face, took the shirts out of my hand to scan it. BUT GET THIS: he took my items, scanned it, folded it into a bag, shoved it to me and already had his hand over the receipt printer. I stood there for a minute trying to reabsorb what just happened in a matter of literally 5 seconds. He said absolutely nothing — I’m not even talking about a simple regard anymore; nothing as in not even the price/​total charge of my purchase… I would’ve walked right out if I didn’t actually need to buy those items for a relative.
BTW they don’t have paper bags or gift boxes. They give you a cloth/​recycle bag with their logo printed on it (it’s one of those really big ones that you usually use for groceries…) I thought it was pretty tacky tbh

Like this store quality and cheap
so many colors of Polo shirts great ambience young and happy definitely I’ll come back

I shamelessly head here to buy the occasional button down and yes, even polo. It isn’t Ralph Lauren, but I also only paid 20 bucks for their version of a big pony polo. The store is small but well-​lit, has a good number of fitting rooms and the staff are attentive and helpful. If you’re not married to the idea of certain labels, this has to be some of the most affordable shopping in Soho.