Verizon

I recently bought the buy 1 get 1 Samsung S7 Edge promotion, and have had a lot of problems with this store and getting my rebate.
I was lied to by multiple employees at this store for a multitude of things. I was lied to about how to apply for the rebate, mainly because the employees here don’t know how to do much.
I’m a tech savvy person, and have applied for the roughly $ 800 rebate twice. To later be emailed and told my submission has been rejected and couldn’t be processed. We bought over $ 1600 in product from this store, and still can’t get a straight answer. Neither the store, Verizon customer service, or the rebate center can/​will explain why the rebate keeps getting rejected. BECAUSE THERE HAVE TERRIBLE CUSTER SERVICE !
The frist problem started with the lack of attention to detail my the member that sold us our phones. We went when the promotion started. Choose our phones and we’re then told the store computers were down, and that they couldn’t sell us the phones. Since the colors we wanted were already sold out and had 2 – 3 week wait lists we figured we wait and see if they could fix their computers. The rep suggested that we wait to see if the computers came back. During our 45 minute wait we watch as other eager buyers came in and no staff would walk over. Eventually someone would come from the back and say the computers weren’t working, and walk to the back again. Basically the staff left the sales floor entirely empty for about 20 or so at a time. Us, sitting their like idiots, we probably should have walk out then and there. Eventually the store closed and we went home. The first promo was only for a week so we didn’t have much time to come back. We went the next day and there was some sort of computer problem again. They said we could buy the the phones, but there was 2 days left of the promo so we decided to come back when things weren’t so disorganized over there.
So we finally got our phnes on the second to last day. After we buy them they print our paper receipt, but say the printer that prints the retail installment agreement is broken. They printed 1 PG if the agreement for 1 phone, and said we could find the rest online. We are reasonable and tech savvy people. I didn’t think we have a problem. Everything seemed normal, we waited 2 weeks to get our phones. Then activated and kept EVERYTHING. So we apply for the rebate. Download the required install agreement that Verizon never actually gave us, and do what’s needed.
The first time I applied I went through the entire process with a rebate specialist over the phone. I WANTED TO BE CERTAIN EVERYTHING WAS DONE CORRECTLY BC I DIDN’T WANT TO WASTE ANYMORE TIME THAN I HAD ALREADY INVESTED. I did exactly what I was supposed to. The application and phone call took be OVER AN HOUR. Then 2 weeks later I got a rejection email.
I call Verizon and ask what happened. After waiting a lot time they tell me they don’t know and can’t tell. So now I’m inconvenienced to have to go back to the store. On the day that I go there were people yelling and screaming at the store, apparently some people at Verizon we on strike. After being bullied, yelled at and had whistles blown at me I make my way into the store and speak to the manager to make sure I get this done properly. She saud she can help me call the rebate center. I explain that I had already done this, but go alone with it anyway. I really want to get my $ 800. Anyway they have me do the exact same thing, AND GUESS WHAT NO FFING REBATE.
SEEMS LIKE A SCAM. I’ve already spent at least 4 hrs dealing with trying to get my rebate, and no one seems to care. In fact someone actually suggested I exchange the phone for an IPhone so I wouldn’t have to deal w it. WTF? I only went to Verizon bc of the promo.
On top of that we wanted to add more lines to our plan. When we had originally purchased the S7s we were told the store had store tester chips to test our phones. While we were waiting for our phones we stopped by the store to test the extra lines. I left work early one day to try and get phones added and upgrade our plan. When I got there they scanned the phone. I said I wanted to try the adapter chip the original sales person had advertised as available. After repeatedly telling me it wouldn’t work I was forced to beg actually beg them. I asking 5 – 10 times, then begged. At which point the associate told me they don’t have store chips. So when I said the first person lied when we bought our phones, the associate said no. They were pushy with the buying phones, and didn’t offer there help we had thought we would get to see if our phones worked. In the end we said we couldn’t justify buying 2 more phones when we still had not received a rebate on the first 2 we had bought.
We just got rejected again. Can’t think of any reason why.
THIS WHOLE STORE IS A MESS STAY AWAY FROM HERE!

I have been a very loyal Verizon Wireless customer for almost 15 years now, recently I had decided to upgrade my current phone (BlackBerry Z10) to a new 64gig Samsung Note5, I had walked into this Verizon store about three weeks ago to purchase this marvelous phone, and try to have the phone with me before I went away on vacation. I was advised by a very pleasant sales lady that the Galaxy Note5 64gig, was not available in store and had to order it, Realizing that I had some time to receive it before I had actually embarked on my vacation. (this turned out to be a bit of a logistical nightmare, because I never received the phone before I had left for vacation as I had originally planned) fast forward to today 3÷2÷16, I have the long awaited phone in my possession, and extremely excited about it, I decide to walk into my local Verizon store (E. 86^th Street) to have my contacts transferred from my old BlackBerry into this beautiful new Samsung, this visit happened around 7:30pm, I walk in and I’m greeted, I then explain the reason for my visit, then I’m directed toward the front desk, so that I could be helped. I greet the person at the desk and state the reason for my visit (which is to have my contacts transferred from my old phone to the new one) I then show my old phone, then the new Samsung, and the first words that came out of the gentleman’s mouth (who appeared to be the manager) were ‚“where did you get this phone?” in a somewhat condescending tone. after that statement, it felt as if all the air was «sucked out of my system», I was in true «shock and disbelief» at being addressed in such an unprofessional manner. I then paused, took a deep breath and felt a bit sad for a fellow human being that seemingly had not elevated his level of thinking to fit his current surroundings. I was so enraged that I truly became blind and failed to read his name on the available name tag. As I was at the counter, out of the corner of my eye, I saw a very professional young lady that worked there with a very radiant and inviting smile, I decided to sidestep from the counter and deal with her directly, Her name is Yasmeen Muhammad, and from her I truly received professional world class treatment that’s expected from a top notch organization that Verizon Wireless has been for so long. If you’re looking for FIVE STAR TREATMENT from this particular store make sure that you seek out this extremely pleasant young lady in Yasmeen, do not be serviced by what I perceived as «management material», otherwise, you’ll be in for a rude awakening. again thank you Yasmeen for turning around an extremely unpleasant experience, into one with a happy ending.

I have had some pretty awful salespeople at Verizon, but not last week — Ask for Crystal. She was excellent. Very efficient, and easy breezy demeanor.

The worst customer service ever by Marqus. He may be friendly but he is like a street seller. I would not trust him if he was not in Verizon store. Anyway, I decided to give a chance to Verizon after being 6+ years with AT&T as my wife had a plan with them. Anyway, Marqus never wrote anything he said. He just kept saying that you will pay X amount every month. I asked him at least 3 times if he can write or show me but every time he ensured just by his words. But couple days later when we received our bill it was 40 dollar more than he told us. Anyway, I would try to go to another Verizon store or carrier if it is possible. I did not have a good experience with some other people I interacted at this store either. Also, when we returned our phones because of the mistake by the sales person, each of us has to pay 35 dollar for stocking fee. The only reason we returned the phones was because of the misinformation. We spoke with a solution manager, but she did not care at all to waive the fee as we decided not to continue with Verizon after the outrageous bill.

We visited the store twice this month. Wait took forever, but I guess that’s industry practice since other providers also have a crazy long wait time. What is frustrating is that we were not presented with a very good deal (as we have already checked with other branches) and there were so many things that they could not do or did not allow. Got a plan at another branch just cause they were nicer and had a really good deal to offer and helped us understand all options available but had to come back to this branch to set up something else in the plan. After waiting for almost an hour, they could not help me as usual and did not allow the set up. Don’t know why I even came to this branch. Just avoid this branch. So far I’ve had a wonderful experience with Verizon branches with an exception for this one of course.

Mauriece was the sales associate who assisted me and was absolutely wonderful. He was not only very friendly and polite, but assisted me through the whole process by helping me determine the option that made the most sense for my upgrade/​budget/​etc. Also, I was in and out within 1 hour, and it was about 5pm on a Sunday. They are very efficient in getting their customers in and out quickly.
5 stars because Mauriece is the best!

I usually try to stay away from this location if I can .
For lack of time, I won’t go into my past experiences, …
I just wanted to say that on my last visit into the store, Hyoto Patterson
assisted me. She handled all my concerns… and it was effortless.
She was professional, and courteous…
and I left a happy camper.
Thank You Hyoto

Unfortunately, I can’t give 0 stars. Going to this Verizon store on 8÷10÷2015 was one of the most infuriating experiences of my life. The salesman (I understand he’s a salesman) was very pushy and would not take no for an answer until I had to politely tell him that I really was not interested. He kept stressing how good of a deal I was missing out on even though I was persistent in telling him no. My politeness ran thin after minute 45 of picking up an online order when I let him know that I needed to leave and I again wasn’t interested in anything else. He made me speak to a manager since I was missing out on «such a good deal.» All in all, I had to spend one hour in the store telling someone no.
Also, I’m not saying that this store was sexist, but the minute my boyfriend appeared, I was taken a lot more seriously. So that was nice. Being talked down to and being pressured because I am a woman.
I understand how Verizon employee commission scales work (I did my research even though I’m apparently too dumb to understand a good deal), but this was the worst customer service experience I have ever had!

The manager on duty was ignorant of the system and accused me of already having gotten a replacement for my broken tablet. After a long conversation with tech support using a store phone I was able to get the issue resolved and sent my broken tablet in for repairs or replacement. I had the same tablet returned to me because Verizon said it was fine. I now have to factory reset the tablet once every two weeks just to get it to turn on. I will be canceling this tablet ASAP.

Giving this location 1 star is too much. I have never witnessed a group ruder than the bunch that works here. I have come in twice this weekend to get an upgrade and each time I am introduced to another disgruntled employee who is rude beyond measure. I do not know why everyone in this store is in a terrible mood, has no knowledge of the products, and zero customer service skills, but rest assured I will not step foot in this store again. I will get my upgrade else where from a store where people shake hands, smile, introduce themselves, know their products, and understand how to conduct appropriate business.

Horrible service. Every time I go in it is at least a half hour wait. Tonight I said I am going to walk around and come back in 20min and was told if I am called and I am not there I will be put at the end of the line. So I am held as a captive audience until they call me. They then go on to say it is always a ½ wait in the evenings. My question is if you know that then why don’t you put on more staff??? Can’t they at least text me when my turn is about to come up. They are a phone company after all. Local restaurants can figure this out but Verizon can’t???

I had previously written a bad review but since then I have gone back twice and had very good experiences here. I was helped quickly and efficiently.

What is the point of staffing a store with staff who refuse to help. While I was in the store, an older man came in asking for help with his Verizon service. Rather than helping him, the greeter advised him to just Google it. Customer service doesn’t exist at this store.

Just wanted to say I had a wonderful experience at this Verizon Store, better than any other in the city. The gentleman with the iPad who checks you in at the door was super helpful (I didn’t grab his name oops!) and nice. And the woman who helped me was named Egypt and she was sooo sweet, knowledgeable, efficient, and over all just 100% on point. A big shout out to her and if you’re looking for the best Verizon store in the city, look no further! This will be my new go to spot for Verizon no questions!

Doesn’t even deserve 1 star.
Staff are sitting around while the wait is 30 mins. Then when we got the phone we came for, only after being put through every sales pitch they could, the woman set it up for my girlfriend without asking, and didn’t even restore it from the iCloud backup! Seriously?
Seriously. Go somewhere else. It will be worth the walk.

Beyond terrible… even for Verizon. Rude and completely incompetent staff and management.
GO ELSEWHERE.

I was greeted when I walked in and put my name on a list of people to be seen.
The next thing I noticed was a hoodlum (not someone who worked there) standing at the iphone display, making a personal call on the display iphone 5. I walked by, and he was talking about selling drugs. Lovely.
Numerous employees saw this, and didn’t say a word. He was on the phone the entire time I was in the store (25 minutes). I even asked an employee to see the phone, and she said they didn’t have the model I was looking for in the store. Comical.
The wait time was on par with the DMV on a Saturday.
This place is miserable and greatly lowers my opinion of Verizon.

They asked me to wait 16 – 20 minutes to return a charger because 6 people were ahead of me. Are you kidding?

Rude obnoxious young guy with plenty of snarky attitude, did absolutely nothing other than berate me for not getting the insurance and smirking a lot, it took all my self control not to snap his neck ((((

Very knowledgeable and polite staff, who seem to go out of their way to set up your new equipment with a minimum of fuss.
Not a huge store, but I’ve never waited more than a few minutes for help, even on a weekend.