Verizon Wireless

Summary: Store wasn’t too busy during lunch break and staff was polite, but the girl rep I talked to was spacy, didn’t have basic knowledge, and wasted time calling customer service finding out or doing things I could have told her or done myself.
When the rep – the aforementioned girl – freed up and approached me, I asked if they had any Galaxy S5’s in stock, in white – she confirmed, «S5?» (this is important) – presumably because the latest is the S6 – and she asked «How many gigs?” – to which I said, it depends on the price. She brought me to her desk and started pulling up my account – she asked me for the last 4 of my SSN – I gave her my sister’s who’s the account owner – this was always fine when I’d call Verizon over the phone. However, it didn’t work this time. We tried with my number as well as my sister’s, and she said let’s call customer service. Inside I’m thinking, «But, they don’t let you change the password unless you’re the account owner,» but I thought maybe she might have a way to bypass that. During the wait for a customer service rep, I asked again, «Do you have the phone in stock though, in white? Because if not, I can just get it online,» because it didn’t seem like she had checked her inventory yet, and I was a little skeptical they’d have an S5 in white at the store, since white’s a popular color. Still, she said, «Yeah, we do.» So now I’m assured. Shortly, a customer service rep comes on, and she hands me the phone. What? Why is she handing me the phone? I already know this process: You can’t change the password over the phone. I tell the customer service rep the issue anyway, and they tell me what I expect to hear – that my sister has to be on the phone, would they like me to call my sister – I say my sister’s at work but they can try – and my sister didn’t pick up. I asked the girl, «Did you know I’d need my sister to change the password?» She says «No,» and she seemed genuinely surprised. At this point the other rep tells us also that she can’t log in with the SSN at the store – so why the hell did she first ask me for my SSN, and why did we spend another 5 minutes trying with different numbers and both my sister’s and my SSN. Finally I got a hold of my sister and asked her to please call Verizon and reset the password. I asked the girl if I could check out the phone while we wait. She turns to the other rep and says, «Galaxy, white,» or something like that. The other rep mentions some variants of «S6.» She says «Yeah.» I jump in, «No, S5.» She asks, surprised as she always seems to be, «S5??» The other rep says, «No, we have that only in black.» As I suspected 30 minutes ago.
I don’t know how much more explicit I could have been about making sure an S5 in white was in stock.

I just added a new line and device to my family plan, and AFTER we agreed, signed the contract, ordered it all, etc. we find that there’s a $ 40 activation fee that we’ll be billed for later. This appears with the confirmation number and the «Thank you for your order» message… at the END of the process.
There is no informed consent with this, nothing earlier in the process warning you/​telling you that there will be this fee.
Pretty sneaky, Verizon!

Superb. Got exactly what I wanted, no nonsense. Owner is hands-​on. So convenient and staff is capable. Even got my screen protector on and device activated within minutes and walked out a happy camper. Kudos. Thank you. =)

They were very professional, and really improved my previous deal. Apparently I was paying 129 $ a month for no reason, since my contract ended long time ago. Now I am paying 54 $ for the same service. Isn’t that ridiculous? Just to think how much money they stole from me makes me sad. Everyone should go and check their bill, and see if there is something they should do, because they will not come and tell you…
5 stars for the brunch, 0 stars for Verizon! Average of 3.

Marco is the most helpful Verizon Wireless representative I’ve ever worked with. He is extremely knowlegeable and will assist you in finding the most cost-​effective solution — I’ve now visited him 3 times now, and each time, he’s patiently walked me through the options, saving me money, time, and headache.

Great spot to buy a new phone or get yours fixed. Ask for Melissa when you go. She went above and beyond to help me with my phone even getting corporate Verizon on the phone to get my issue resolved.

The WORST service ever! I went into the store today at 8:45am, NO air conditioner and the service rep was annoyed that I asked her to turn it on. She didnt have a name tag so i did not get her name. She was RUDE and mumbled her words, I asked her to speak up and she rolled her eyes at me. WORST customer service EVER!
I lost my iphone6 and went to purchase a new phone at retail price and with attitude she told me they ridiculous price of $ 999.00 for a new phone. I walked out bc of her rude attitude. Verizon I am swtiching carriers because of the terrible sales rep and high prices.

If you go here, ask for Melissa: she was SUPER helpful and made sure I didn’t leave until everything I needed was taken care of. I don’t live near this store, but if I need in-​person help again, I’ll be back to this store so I can get Melissa’s help.

Great customer service in a small, uncrowned store. And they were able to fix my iPhone on the spot!

Melissa was amazing… She got me in and out in 10 minutes for my new iphone

Just bought an Ipad Air 2 in this store as a Xmas gift. Nice, new, clean store. They had what I wanted and attached the Ipad to my wifes Verizon account easily. Was in and out.

This morning my fiancée and I went to the Stay Connected Verizon on Broad Street because her Sprint iPhone broke and it was time to bring her over to my account. Marco and his team helped us make a smooth transition and also optimized our plan to save us money each month. He also suggested I fix my fiancée’s broken iPhone in order to get a $ 200 resale credit from Verizon. Never before have I actually made money by walking into a Verizon store! I also appreciated that they didn’t try to push the accessories too hard.

Drop off my Samsung Galaxy S4 to be fix and Marco did a great job at helping me with all my questions. He accomodated me with price and did his best to make sure that i was very well takencare of. Marco has exceptional customer service skills and patience. i will definitely be going back and refering all my friends and coworkers.

There’s a reason why I came back to Verizon Wireless. Their customer service has always top notch! They always know how to accommodate and communicate and will do their best to make sure you’re taken care of. Marco has impeccable customer service. He represents the company well with his professionalism and expertise in the field. He knows all the answers that most ell reps don’t which is why I left my last carrier!

This place is why you should shop online or at the very least go to a real Verizon store. Incredibly sleazy sales tactics, they try to squeeze every last dime out of you. They’re trained to push hard on the accessories, I’m sure that’s where their profit margin is at. Before you know it they’re tossing cases and chargers on your bill without telling you the cost. My favorite was the screen cover they slapped on and only admitted it was $ 50 for a piece of plastic film after I studied the receipt. A little research will reveal everything they sell is literally 3X more expensive than it is on Amazon. Naturally there are no cash refunds for accessories (that’s in fine print on the receipt) so I’m stuck with a store credit to one of the biggest ripoff artists in the city. My heart goes out to the foreign tourists visiting Wall Street thinking they’re getting a bargain. I’m sure the owners get blinded by the dollar signs in their eyes when they see the cameras and Century 21 bags wander into the store. Oh wait, here’s one last story for you, when I went to pick up my phone on a Thursday I arrive to find a hastily scrawled note on the door saying they’re closed until Sunday. It wasn’t a holiday weekend. Stay away, stay far away.

Visited Verizon store at 30 Broad. Helped by Marco. Great service. Excellent approach to building customer relationship. Look forward to returning.