Verragio Jewelry

WARNING! WARNING! WARNING! I sent my engagement ring to Verragio to be sized which I deeply regret. I was promised my ring back within 4 weeks but I did not get it back for over 6 weeks. In the time Verragio had my ring, I was lied to, deceived, and treated poorly. After 4 weeks, I called to check on the ETA and I was told that due to bad weather, my ring had not been sent out. THEN, after the 5^th week I called again and was told, «Mr. Verragio was not happy with how your ring was sized so we’re giving you a new ring.» Excuse me?! First of all, they obviously lied about the bad weather. Did they really expect me to believe it was ready to go but in the time it took for the weather to clear, Mr. Verragio happened to examine my ring? No. Second, they never called me to let me know what was going on with my ring. I had to call. Third, I never gave authorization for them to discard my old ring and make a new one. My fiancé hand picked that ring for me, got down on one knee with that ring, and asked me to marry him with that ring. I will never see that ring again. They could not or would not understand how heartbreaking that was for me to find out. Then the woman on the phone said, «I can’t talk to you. We don’t talk to outside people. You’re not getting your old ring back. We’re just not going to do that.» The absolute worst customer service! Finally, I was told they would «try» to waive my sizing fee. Seriously?! I will never deal with Verragio again and I hope others will think twice before ever purchasing from them. Once they have your money, you are nothing to them. Buyer beware. @verragio