Victorinox Swiss Army

Buyer beware. I have a piece of luggage that is less than a year old. The zipper handle broke early on but I lived with it. Now one of the plastic covers on the back came off exposing the screws sticking out. I send a note and it’s covered and I was told I could go to the closest repair and get it fixed. The closest repair is over 2 hours away… or send it in at my cost. Also no guarantee the issues were covered.
I thought they had a quality product and expected quality service, especially for the price but I will never buy their products again.

I had never been in this store before; I originally went to Paragon, where I had a blade on my Swiss Army knife repaired years ago, but was told they no longer do repairs on items that aren’t bought there.
So they did tell me of this store, and I went the following day; as other reviewers have mentioned, they have little squares of chocolate – presumably Swiss – on the counter. I showed the knife to one of the guys, and explained that the spring on the scissors blade was out of true, so the scissors didn’t work with the spring mechanism.
He went in the back and when he came out, the scissors worked like new. I wish more things in life were this easy to fix! (Naturally, if it had been a more involved repair, he would have sent it out and I would have paid, but this one time life was sweet – like the little squares of chocolate they offer.)

I came here a year ago (2013), and the customer service kicked major butt. Everyone was there to offer you chocolate and sell you something incredibly pricey. Coming back in 2014, the service is definitely different, but the items are still great. I love their fragrances and travel gear. The watches are super pricey, but I’d definitely get one if I could afford it. The knives? Meh. Get the other good stuff.

Beautiful shop — great timepieces (don’t call them watches, yo), and the selection and styling of clothing is great — it’s all just pretty darn expensive, so save your shekels (or just be loaded!).
I always have amazingly helpful service when I go here (and now they offer you an espresso while you shop — good call!), and the staff is actually really knowledgeable (borderline excited!) about the product, even if they don’t necessarily have the high-​end «speak» down (you know, that subtle language that leaves us all feeling smarter and nodding and «mm-hmm”-ing in that «Oh, yes, Jeeves, that is so true» kind of way); in short, with the staff, it’s clear they like what they do. And I can get used to that.

My husband and I ran in this store for about 30 seconds to check out the Swiss Army knife wall. So fun! They have a great selection of knives, especially if you’re looking for a specific color.

I went to this store today and I was promptly assisted by the helpful staff. I came here to get a swiss knife part replacement. Thank you very much for your help!!! Very much appreciated!!!

I am wondering why I never noticed this shop located right next to the Patagonia store. They have a huge selection of Swiss army knives and clothing and other goods in the back. The prices though reflect the location — Soho, NYC. You can find them online for about $ 10 cheaper for the small one. Very clean and very new looking store.

Sadly, this place is closed, the staff were quite friendly there when it was open though. The selection was pretty nice, not sure why they closed down. Hopefully they will reopen somewhere in the city.
**UPDATE!
I asked one of the employees at their Woodbury Commons Outlet location about the closing of this location, they told me they’re relocating elsewhere in SoHo, and it will be somewhere around Wooster Street, should be open late this year if not early next year! =D

My friend and I went to check out the Victorinox store yesterday, and it was unfortunelty no longer there. As of July 31, 2011 this store is closed and the space is cleared out.
*My rating does not reflect my feelings towards Victorinox or this store while it was open, I just don’t know how I shoiuld rate a closed shop.

I needed to replace my backpack for sometime, but it is difficult to find one that will fit a 17-​inch laptop. Also, I wanted something that would blend comfortably in a business environment while still holding up to the wear and tear of perpetual travel for work. The brand and model that overwhelmingly met my needs was Victorinox. The rub was actually finding a place in the city that sells their products. Innovation Luggage does carry their products, for example, but not the particular model I was looking for.
So it was with great fortune that I learned their is a store in SoHo exclusively dedicated to Victorinox and Swiss Army products. They have clothing, watches, Swiss Army knives, umbrellas, and the like. My bag fetched about $ 140, but it is absolutely worth it. It even has a pocket in the arm strap for my mobile phone. With a lifetime guarantee on the bag, it was an obvious deal for me. Highly recommend. I will need to go back to get an umbrella (lifetime guarantee you say?) and start looking at some of their polo shirts.

This is one of my favorite clothing brands, and one of my favorite stores in general. Anyone who owns anything Victorinox will understand how well their items are made.
Over the past two years I have amassed a large number of Swiss army apparel which I would account for about 75 percent of my wardrobe. I also own the classic knife, umbrella, and luggage. You would think I was sponsored. The fact of the matter is the quality, fit, style, and functionality are unrivaled by anything else I have seen.
* By the way. Lifetime warranty on the umbrella. That is a no brainier if you live in New York.
Many might argue that this brand is simply too expensive. And I must admit, I do suffer from sticker shock from time to time. However, as some reviewers pointed out, they do have amazing sales at the soho location. I would argue that this brand is more a VALUE than anything else. Yes you will pay 3 – 4 times more for a sweater, but that sweater will last you 4 times longer and is likely to stay in style for that length of time. On top of that, you will feel like a million bucks.
Bottom line is that I look good, feel good, and receive complements when wearing my Victorinox.
Why I like the brand
1. quality — give the feel test a try.
2. style
3. multi-​functional — removable sleeves, vent holes underarms, zip away vents, arm straps in the coats… etc.
4. Low key logo. Usually an inconspicuous Swiss cross on the arm.
Why I like the Soho store.
1. clean
2. well organized
3. products are respected
4. the staff is not pushy
5. the staff is amazingly knowledgeable about each piece of clothing they have. I am not kidding, they know each size, color, whether they have it in stock, as well as ever feature the article of clothing offers.

I like some of the clothing that you can get at Victorinox, but I rarely like the prices.
The main reason why I love, really love this store, is because of the sales after the holiday season. I once got a $ 1200 jacket on sale for under $ 400 and that leather jacket alone has gotten me more compliments than my looks, and I can be handsome after a few jello-​shots. I literally have men and women alike, old and young come up to me complimenting me on the leather jacket, it makes you feel a little special.
They have some great winter apparel for the city, not too heavy, and you don’t get too hot. The quality of the stitching, even though a lot of their clothing is made in china, is of high quality, unlike some other brands that don’t last long before they bust.
If you like Watches and Knifes, this is certainly one place you can shop. Something that is cool to see is the history of the swiss army knife, they have real versions either in a case or on the wall so you can see how the knife transformed throughout the years to become the tool that many people carry with them everyday.
The accessories that you can get in the store are nice, but seem to be unnecessary luxury items, unless you travel a lot. The luggage is of top quality as well as personal/​travel bags and briefcases.
Finally, the staff is very helpful and friendly, yet definitely has the demeanor of a SoHo boutique, which can come off as snooty. I feel you just have to accept that this is NYC, and that’s how things are, it takes a minute for them to open up to you, but are certainly more than willing to engage in chit chat while helping to the best of their ability. Grade A service for SoHo for sure.

My 5 star rating is for their products including their luggage and their apparel. I don;t use luggage much so i will talk about their apparel line.
I’ve been a fan for about 4 years; hardcore. I’d gladly say that my wardrobe is 80% Victorinox and clothes I actually wear daily.
Asides from the ultra chic Logo evident of Victorinox apparel, there is also the utilitarian aspect of the brand which draws my attention from both a design detail perspective to a true urban warrior who like to know that I can venture into the abyss of what we call subways to presenting in front of my clients with ultra peace of mind and confidence. Where Prada Sport left off, Victorinox filled in with a better price point, same high quality standards and less fashion forward; a perfect blend for the urban warrior.
Victorinox had come a long way since their debut. The design staff changed several times (3 if I recall; after Tropical Sportswear involvement) and while I admire the previous duo (yes, I’m a fan), the new European guys are doing quite well.
Victorinox struggled to establish identity several seasons which made this fan very concerned for the brand Apparel. Their fit was often fitted and then boxy/​classic (conservative) and they kept changing it around most likely to appeal to a more mass market or middle America market. They are currently undergoing the same issues with their woman’s line. I feel I have what it takes to consult them.
They still have issues with trying to find the right pant cut (Club Monaco has a good base to seek inspiration); it’s all in the ‘seat’. I think they should forget the denim jeans until they figure the market out.
Their shirts are really really kool but way too dam short. I’d often have to wear them outside my pants and thankfully as a consultant who has balls to wear jeans into a conference room, I have yet to offend any CEO, CFO’s with my Victorinox ‘get-​up’. The zip ups complement the shirt lengths well so on cooler days, this is my choice in wardrobe (the ones with the zipper side pockets).
To wrap this review up, I believe Victorinox is the best brand apparel for both looking sharp and having a slight ‘edge’ at the office space environment. I hope that the new design staff will continue to keep the subtleties in detail and continue to launch new lines without forgetting their roots.
Their staples should remain staples with newer fabrications 9no need to figure it out again).
For bargain hunters, you can try White Plains and then Woodbury Commons Outlet (they send excess stock to White plains first and then to Woodbury last before the warehouse sale). I’m still waiting to get on their year end warehouse sale (been 3 years after putting myself on that list several times). big disconnect here!

What I know about Switzerland, they have good meatballs, they put a great emphasis on timeliness (I am assuming, because of all of the watches), and they live rugged, dangerous lives that require tools and apparel that are multifunctioned. Why use a spork when you can have a gadget with a spoon and a fork, not to mention a flash drive, scissors, a pen, a compass, and some nail clippers? This is what I learned at Swiss Army SoHo. For the record, I Love this store. The apparel is stylish and ever so functional. I just remembered years ago thinking that I had done well when I had bought a shirt and the next month it was in some magazine as the «must have» t-​shirt of the summer. Hooray for being ahead of the trend… one time in my whole life. Either way, this store is definitely worth a look. The swiss army knives are very cool and the clothing can’t be missed. I bought a sweater there like 6 or 7 years ago and it is still my favorite article of clothing.

I originally started shopping here because I was initially drawn, from a design perspective, to the white cross logo that they put on all their things. Red sweater with white cross logo. T-​shirt with the white cross logo. I had bought so much stuff that my friends started asking me if I had recently become a lifeguard (I had to explain that lifeguards have a red cross, whereas the white cross is the emblem for the Swiss).
Then I moved on to their more technical wear. I now have 5 jackets from this place and I have to say: I’m a loser. No one needs 5 jackets from one store (three are identical, just different colors). But they are SO COOL. Each jacket has more pockets than you’ll ever need– pockets designed specifically to hold your cell phone, wallet, music player, etc. Some of the jackets have sunglass chamois’s attached to pockets, one came with a compass, and I just bought one that came with a mini-​flashlight and locator beacon (in case I’m ever trapped in an avalanche).
I know: lu-​hoo, su-​her.
They also sell luggage here, but you can buy the luggage at any good luggage store for less, and they also sell watches, but I don’t think their watches are all that great. But clothes are awesome and you can only buy their clothes (the brand is called Victorinox) here or at some Bloomingdales locations.