Wells Fargo Bank

This place is closed again and I cant even use the ATM to get my money out. I have to walk another 10 mins to find another atm

Worst bank EVER!!! The bankers are the most unprofessional I’ve ever dealt with. Completely rude and disrespectful! I called the district manager after I was treated, and he went on to say that they get the same complaints all day long. Apparently, their corporate offices are aware of the circumstances in their branch locations, but they still hire low budget actors to portray professionals. I closed my account that day! Also, just a quick fact, Wells Fargo as a whole has a huge hand in funding the disgusting and corrupt payday loan industry. STAY AWAY FROM THIS SAD EXCUSE FOR A BANK, SPECIFICALLY THIS BRANCH!!!

Walked in and waited and waited and waited in line until there were LITERALLY 10 people behind me waiting along with me and only TWO tellers. What?
I finally got to the window and encountered an argumentative teller who didn’t appreciate that I was making a point that there were no tellers with so many customers. She actually said that this happened to be the busiest branch in NY. UHHHHHHHH… then why don’t you have more tellers?
This place sucks. I have problems every time I come here. Yuck, WF, yuck.

This branch is the ABSOLUTE WORST!
I waited 15 minutes in line to see a teller, they go on to tell me they cant help me and i need to go wait for a manager. They tell me to sign my name of a very amateurish check-​in sheet.
There was only 1 person ahead of me and I still had to wait 20 minutes.
I finally speak with the Representative and tell him I basically need a $ 15 fee reversed from my account. The fee was to view a check that was deposited in my account. Keep in mind, I have had an account with Wells Fargo/​Wachovia for 12 years and have always maintained a balance of 50k or more, I also have a mortgage and 3 other business accounts with them.
The representative told me there was nothing he could do about it since the account was opened in NJ. (like really? so I need to go all the way back to NJ to take care of this, utter bullshit if you ask me, he obviously did not care and was trying to make this difficult on me).
When I asked for the store manager he told me he was out to lunch.
So I waited 35 minutes with no resolution. The representative I spoke with was so so so rude. Just completely unbelievable. I will probably go in (to a different Wells Fargo) and cancel all of my accounts.
Customer service is super important when it comes to picking a bank, because there are so many, and they are all basically the same.
I would suggest that the manager of this branch sit down with the employees and teach them about better customer service.

Theyre always closed!!! Too many things to complain about. The worst bank to do business with.

Definitely not enough customer service reps to help. And they don’t go in order. One of the reps let his friends in ahead of the line.
And Wells Fargo should probably tell their non-​us citizen clients that they won’t move them from a secured card to credit card when applying. Bunch of BS!

The worst banking experience I’ve ever had. Always a huge line, usually only 3 tellers working and there’s about 10 windows total. I dread having to come here. Poor management… Hire more people or something.

All the reviews here are 100% correct. Plenty of officers sitting around and yet they are not helping any of the customers. Totally unbelievable.

where people go that fail customer service training. I was made to sit in a waiting room while 4 officers helped no one, laughed and talked for 10 minutes about tonights football game. I did not meet tight restrictions for checking account so they charged me 60% of my balance before I knew it. I told them I wanted to close my account and then they treated me like scum. Went from rude to ruder, the loan officer filled out slipes then made me stand in the teller line and resubmit ID’s to get my money out and close my account. This all after I paid off 2 home loans with them. Never again will I set foot in a Wells Fargo bank. The old west mascot is correct except now the robbers are inside the coach.

Why isn’t there an option to give this place zero stars?
This is possibly the Worst branch in New York City or at least Manhattan! This branch has the worst customer service and there is always a long line to see a teller. I’m not quite sure if this location is understaffed because I’ve visited this location during the midday rush and there are always more personal bankers than there are tellers. I always leave here feeling highly annoyed!

I don’t want people to think this is a review for Wells Fargo in general. I have a branch in Union City, NJ that has the most helpful, polite employees I have ever had the pleasure of dealing with. The branch at 39^th and 7^th is TERRIBLE.
Background: I wanted to change my PIN. This should take 5 minutes. I went yesterday during my lunch hour. They had two people working to help customers, resulting in a 30 minute wait. I can’t spend my entire lunch sitting here, so I ask the guy if I should come back, he says yes. I went back today before work, but guess what: they aren’t open before 9AM. Why? Insanity. I went back on my lunch today, and (this is my fault, but they could have worked with me) didn’t know I needed a driver’s license to change my pin. I had another photo ID, and I know all of my security question answers, etc, but the girl wouldn’t help me without my license. So, back I go at 3 for a FOURTH visit because my boss was nice enough to let me run over during work. To another 30 minute wait. Obviously, I’m super annoyed by this time, and I ask the guy taking names «Why isn’t this branch open before 9?» He shrugs and rudely goes «I don’t know that. It’s going to be quite a wait now to change that for you.»
This is Midtown Manhattan, you are dealing with professionals who need to stop by the bank before work, quickly on lunch (read: between 12 and 2), or after work. Why would you be short-​staffed during lunch hours? Why wouldn’t you be open before 9? Why, why, whyyyyyy?
No clue, but I do know this: I’ll be closing my account with them, and I will not be looking back. So sad that this one nasty branch has ruined the company for me.