Westside Management Corp

They took away the washer/​dryer that WAS ADVERTISED AS AN AMENITY IN THE BUILDING and told me I was sh– out of luck. I just signed a lease thinking the building I’d be staying in for another year would have a washer/​dryer and, instead, the machines have disappeared.
The tenants were never alerted and I’m being told that the landlord can do this whenever he wants. If they let me out of my lease, I’ll only have 2 weeks to find a new place and move. What a bunch of criminals.

I have been a tenant in a Brusco Building for over 5 years and have had an incredible experience. Any issue I have had with my apartment or in the building (and there have been few) they have been very responsive and communicative helping to solve the problem in a timely manner. Everyone in the office is so friendly as I have gotten to know them over the years. My super is an amazing man who shows up within a day or so to take care of any issues I might have had… one of the best experiences I have had with a management company. Living in the city can be difficult enough so having a great landlord gives you a great peace of mind. I highly recommend this company as doing business with them year after year has been easy and a pleasure.

I am in the process of renting an apartment from them. The office staff is the most rude illiterate trash I have ever dealt with my entire life. I second the previous review where dealing with Brusco is like dealing with a nasty landlord Joe Pesci from the movie. The own reason I put up with this behavior is because I really like the apartment.

I’ve read all the bad reviews and have to say that I have had NONE of the issues these people address. I lived in an older building on West 80^th and other than the issues that ANY old building has (thin walls, clanging pipes), I had no trouble with Westside whatsoever. I called the office about minor things over the year I was there and I always received a swift response. Also, when I moved out I got ALL of my security back. My biggest issue was that my packages disappeared from the entrance. But I’m sure that happens in any building without a doorman.

I’m a little surprised by the reviews about Brusco because I can’t say that I have had this experience. I have lived in a building on 77^th St. for almost 3 years and have worked with Celsa who works for Brusco and Santo the super for my apartment repairs. Celsa has been responsive and has gotten back to me on all of my requests. Santo is also very good about letting me know when he’s going to be there and has fixed all of my requests within a week to ten days (none of them have been super urgent). I have had minimal pest issues in this apartment which I’m extremely pleased about.

I haven’t even moved in yet, and this has been the worst management company I’ve ever dealt with. They don’t answer calls or return voicemails and when you get on the phone with the operator, you get sass and unhelpfulness. So scared for actual move in, if that ever gets coordinated.

And… be prepared to have Brusco shut your heat off (completely!) to your entire building as soon as the first days of April arrive. Never mind that you will wake up many an April morning to temperatures ranging 37 – 47 degrees, as we did in April 2013 until just the last week of the month.

Also called Brusco… I lived at 200 W 85^th Street, NY, NY 10 024
By far the WORST apartment management company I have ever dealt with in my entire life and I have been renting for over twenty years. Where do I even begin? If anything if ever wrong in your apartment… I should say when, not if, because there will be problems… we have had everything from plumbing issues to a leaky ceiling, it takes an average of four calls and two weeks to get anything done. There manager, Celsa, always seems like she could care less and passes the blame on Mr. Brusco.
Second, the building was INFESTED with bed bugs. We found this out after only living there for a couple of months. We spent over $ 3000 getting rid of the problem, of which Brusco only reimbursed us for less than $ 1000 for.
Third, they raised our rent by $ 300 a month, giving us only two weeks notice of this, and tried to be shady about it by sending us a letter dated four months previous to the post marked date on the envelope. I guess we were lucky, though, because the same thing happened to our neighbors, but their rent went up $ 500 a month.
Fourth, we have YET to get back my deposit, and it has been two months… and counting. The apartment was left in better condition that we received it in. We put in screens in the windows (there were none), and did some minor repairs ourselves, since we could never get them to do anything, and I bet we won’t get the full amount back.
Mr. Brusco is a lawyer, so he knows how to get around things. What a low life piece of trash this man is!
The only good thing about this place was the super, Mario, but he must have the best job ever, because the management never calls him to do anything! No wonder he is so pleasant!

Horrible management company. Don’t rent from them!

I will be objective and just give you a list of facts, but it is hard because I hate this company so much. I live on one of their buildings since 8 months, and I CANNOT wait till our lease is up. (btw, this is the same company as brusco, at the same adress)
— You pay a lot of rent but they do NOT give you enough heat. They let you freeze when temperatures are in the 40s outside. You call and they will not pick up the phone, or IF they talk to you at all they will tell you the boiler settings are perfectly fine. I cannot count the days I was inside with three pullovers and slept with a pullover and socks this winter.
— The super is just some guy who turns up when you move in and then never shows up again. They put a sign with his name and number in the entrance of the building, but that is just a show. If you have a broken window, he will tell you he will come and you will never hear from him again. If you have a broken buzzer, you will just have to guess when someone rings at your door.
— The building itself is filthy and dangerous: The stairway in my building is full of rubbish. There are pieces of wood and old plants, which not only attracts vermin but is also a fire hazard. The laundry facilities are despicable, and one of the driers has been broken for weeks. Also, since we moved in not ONCE has our hallway been cleaned. I can tell because there are still the needles of our christmas tree on the carpet.
— Once you enter the office to sign your contract and you see this person called Orchid and you see this office all you want to do is walk right out because the vibe is so bad. Really, really bad.
— New Yorkers have been complaining about this company for years. When we moved in last spring, there were about 60 more negative reviews online, which they somehow managed to take off of the net. We saw it, but we liked the apartment and the location and so we signed with them.
Don’t be mistaken — this company is absolutely criminal and I question why they are still operating in this city.

God-​awful management company working for Brusco. Does not return even urgent calls for repairs; puts the onus on tenants to show up at the office in-​person and fill out a work order, because — if you can believe this — after ignoring your phone calls, they don’t even have internet access at the office.
Oh, that’s not to say they ignore you completely. Occasionally you get a surprise, felonious visit that is sure to delight you. The super showed up at apartment unannounced once (while we were at work) because of a leak a neighbor reported. We thought we’d been broken into, but no… just our absentee worker bee paying us a visit. He proceeded track mud around the apartment, get the bathtub filthy (I still don’t want to know how) and *use our bath towels* to clean up rusty water from a radiator.
Buyer beware if you work with them, because if they do ever pay attention to you it may be the kind you don’t want.