Zales Jewelers

I actually had an excellent experience at this Zales. Nancy was amazing, had my wedding ring/​band cleaned and repaired quick fast and in a hurry. Yes the staff may be a but stretched so they can’t always get to you right away but I’ve experienced nothing but excellent service here. Nancy is the best!

This is by far the worst zales ever! Stay away! I will never buy anything from them again. I intended on buying A second eternity wedding band but I’ll have my husband save his money. I dropped off my wedding band in the begging of December because a diamond fell off only 2 months after my wedding and till this day I’m still waiting in my band almost 2 months later. Ridiculous. They always have some story.

The WORST service, my wedding is today, ring promised for yesterday… Ring not ready on time… I can’t believe this jus happened, very disappointed unreliable staff. So i don’t have rings for my wedding this afternoon. i can’t believe on this, how can you function business like this. Never never shop with them. Horrible beyond believe. This people really took my trust away with worst experience… not even an apology. What i am suppose to do now… I do expect to hear from Zales team with a very decent apology

I am writing this review to save you precious hours/​possibly days of your life. DO NOT WASTE YOYR TIME COMING HERE! It continues to be the worst jewelry experience every time I need to go in (to get something services that was previously bought here) on a Sunday afternoon I waited nearly 40 minutes before anyone said anything to me! The staff is ok once they have time to attend to you but the shop itself is run down and the jewelry displays themselves leave much to be desired.
Stay away!!! Support small business or go to the diamond district. Then at least you will be appreciated as a customer.

no stars. i ordered a movado watch (not cheap). they sent me a watch with NO BATTERY. zales sucks and i will never buy anything from that store again

We visited this place to return a ring that I ordered online and unexpectedly ended up purchasing a pendent before we left. The saleslady that sold us the pendent was quite convincing and was patient as we looked through all the various types of jewelry.
On the return process, it was pretty smooth. Just a simple swipe of the credit card originally used to do the purchase.

Stopped in today to pick out an engagement ring with my fiancé :) quick and efficient service from this location as well as helpful salepeople (unlike others I have visited!) I am looking forward to picking up my ring this week. I will update when I receive the ring.

Zales is a big disappointment.
Horrible service. Snooty salespeople. Never again will I buy from them or from any jewelry store on 5^th avenue. I learned from experience that rich people look down on the poor.
I didn’t get around to write this review until I saw a video clip on great customer service from Krispy Kreme.
A long time ago, I ordered three pairs of earrings online on sale. When it arrived, one pair was very flimsy. So I printed out my online receipt to return the product in store. There were 2 saleswomen and 1 salesman. There was only one customer. I showed the receipt to the salesman, and he told me since it is an online order, he can not help me. He told me that I will have to wait for the supervisor who will be back in half an hour.
So I find a seat to wait. I watched him flirt with the pretty blonde saleswoman for about 10 minutes before he noticed I was still in the store. He came over and rudely asked why am I still here, pointing out that the supervisor would not be available for half an hour.
Wow. I was just sitting there quietly, not bothering anyone, and he asked me to leave. So I left the store and walked around aimlessly for 20 minutes. I came back and saw the supervisor helping a customer. I sat down to wait till she is done. He continued to ignore me and continue to flirt with the blonde co-​worker. When the supervisor noticed me sitting there with no one to help me, the blonde girl rushed over to take my receipt. I was so angry. She could have helped me when I was in the store the first time! Jeez, instead I have to endure their blatant refusal to serve me.

Mediocre service. Xavier originally helped me with my fiancé’s wedding band purchase, although he knew the product I wish he had educated me more on the quality of a man’s wedding band and what I should be looking for as far as quality not just price. Nonetheless I decided to go through with the purchase after finding a band that I knew my fiancé would love and had requested for it to be engraved and write «i love you» when i came to pick up the engraving said «I love u» it bothered me more than I expected. When I took it home and continued to look at it, it reminded me of online slang and immediately called back and told them they would have to change it at no additional cost which they agreed to. They told me to pick it up the following thursday, that i would receive a phone call when it was ready so i called and now they said saturday, not very impressed Zales, not very impressed. I just hope im happy with the final result and product. Above all, 2 stars is my rating for this particular location.

This store is open until 7 p.m. on Monday-​Saturday, NOT 9 p.m. as their website claims. I called the store today to point out that no one looking at the site would know their locations outside malls close earlier; apparently there’s no one at the corporate headquarters who may correct this in the near future.
However, the gentleman I spoke to on my product WAS polite, informative and considerate of my need not to waste $ 4.50 to get there for no reason. If needed, I would consider going into this location for a purchase.