Chase Bank

Rude people useless bank put a hold on my paycheck for a week and it clearly says its in my account thank you for ruining my day you useless tools!

Rude customer service and make you wait so damn long!!! Never coming back again. One of the bankers is nice but the ladies behind the glass are just rude!

I had a appointment to find out what I needed to do to complete a business project (in the makings for 15 years).
The banker at this branch did not provide me with sufficient information to complete the task, or give me a direction on what I should do. Instead I was told to do nothing and to talk to the county recorder for a real estate project I am working on.
Let me start off by saying that for the pass 25 years I have done business with Great Western to Washington Mutual to now Chase Bank. And in all that tie I have not had any problems with their dealings and accounts. HOWEVER, I needed do special business with them (not to get into great detail). I have been working on a «project» now for 19 years trying to do this. And in filling out form packages twice, it was unsuccessful. My project is simple and involves real estate. I wanted to try again to rectify the dealings again so I called Chase 3 times, and went to different branch bankers to try to get information on getting special paperwork and how to go about getting my project done. Out of all 6 attempts, I was given 6 opinions on what to do. I was told to go to the court and get a special form, which they could not tell me the exact name of the form I needed. I was told to contact the County Recorders department, I was told that I should get a real estate lawyer and even a family lawyer. All of which can run in to the thousands of $$. I finally called the −1−800 AGAIN, and was able to explain my project to a lady named Lisete. She gave me all the information I needed and which pathway I should go to get the project completed. FINALLY, someone who knew what they were talking about.
BOTTOM LINE. If you need to work with real estate issues, you better make dam sure to get accurate information. The previous people did not know what I was talking about, wether it could be done or even what route to go. I was directed to the county recorder, the court, several lawyers and in one case to do nothing. NOT ALL BANKERS are completely informed of policies, protocols or paper work, in order to get my project completed. My project involved a simple matter and all I needed was guidance on what forms I needed, where to file, what documents to present. Lets just say this was no multi million dollar deal, yet something very very small and fixable.
Thanks to Lisset from the call center I have the correct forms to get my project completed.
MAKE SURE YOU GET ACCURATE INFORMATION FROM THE BANKERS AND FROM THE CALL CENTERS or else you ll never complete your project.

I can’t believe this branch is still open. They have horrible customer service and they only have one teller helping all the customers that walk in while the rest are in the back making jokes (one of the employees that is joking is a manager). This place needs a lot of help hopefully it will get better.

I will never stop by this Chase bank location. Poor in customer service, waited in line for a quite sometime. There was only one teller and everyone else was just walking around pretending they were working. At the point of my turn I asked the teller for my free checks I never received. She said she wouldn’t give me the checks just because she couldn’t tell if I received them in the past! Whatever happened to customer service? She ended up charging me for them. In others words she called me a lier! And charged me anyways.

Service here was good. The line was long though and only one person was working — but she was great. I love chase. They have great service and are always very helpful.

Sometimes I wonder why I even bank here… They have over 6 banker desks but one banker… Sometimes no banker… And one teller. I don’t think they really get any kind of special customer service training. I usually have to wait forever for a banker it’s ridiculous and a waste of time. How are we suppose to give them our business when there’s no one to help transition it? The one banker who was working came up to me and said «I’m opening an account I don’t know how long it’ll be. If you want you can leave to get a drink and maybe come back»… WHAT?! Who says that?

I came here to deposit some checks for my family. It was the closest branch so that’s why I came here. I am not sure why there are so many bad reviews and ratings though. It didn’t seem that bad to me. I was greeted immediately when I walked in. It wasn’t busy and there was only one other person ahead of me. A few tellers were working with multiple customers already, so I didn’t mind the waiting. I didn’t have to wait long before it was my turn either.
When it was my turn, the teller was very quick to deposit my checks. I was in and out in like 10 minutes. The teller was very nice and worked very quickly, too.
Overall, my experience was decent and I have no complaints. I would come again for a quick deposit.

I’ve been to this CHASE Branch quite a few times, it’s located inside the Raley’s Shopping Center here in Newark. A fairly new branch that has been open for quite a while now.
My experience here at this branch could have definitely been better. I came here sometime in August to open a new CHASE bank account, and also to get a new CHASE Debit Card. I opened up a CHASE Total Checking Account.
As a Student just about getting ready to start and begin College, it seems right to finally get my own Debit Card to be able to make purchases on things I need in general and things I need for College and what not.
Now, when we walked in, we we’re serviced right away. However I did not know what was needed in order for me to open up a CHASE bank account and a Debit Card. It also seemed like the person who helped us, did not know himself what we needed. We had to come back at least 3 times because the guy kept telling us we did needed this, we needed this and that. He should known from the the beginning and told us what we needed before we started, therefore we could get the items needed and not have to keep moving around and coming back and fourth.
After I finally had the right documentation to open up a new CHASE bank account and get a Debit Card, I finally was able to do all that. This however took quite a lot of my day…
The only reason my parents and I frequent this branch is because it happens to be the closest CHASE Branch near us. Otherwise we would head to a different CHASE Branch. It you noticed, I gave the Union Landing CHASE Branch in Union City, 4 stars. Too bad that location is pretty far from us.
Luckily, I live very close by this CHASE branch, otherwise the review would’ve been a 1 star, they got lucky, lol.

I called the Jarvis Branch because I was in town and wanted to speak with someone in the branch to confirm that the 4pm close time was the time that the Tellers leave because my transaction requires interaction with a Teller (I didn’t want to chance anything). When I called the first time, the phone rang for almost a minute before a recording went on. I was hoping that the recoring would verify the close time, but instead just referred customers to an 800 #, so, I called again; I was happy someone answered.
My joy was short-​lived when the lady who answered answered with a rushed, blunt tone asking me to hold. She got back on the phone and with the same rushed, blunt tone, and said, «‘Ma’am I’ll have to take your information down and call you back when the line dies down» … she didn’t even say ‘Thank you for holding’. She made me feel like I was more a bother than an appreciated customer who entrusts them with my money … I calmly said ‘Actually, all I need is to verify when the tellers leave, because I have a transaction that requires Teller-​interaction’ … ‘4pm’ she says abruptly…
I’ve been a ‘Chase’ customer since they were ‘Great Western’… I live in Walnut Creek and have never had an issue with customer service at that branch, be it via phone or in person … it would behoove the Jarvis Branch to learn a few things from the Walnut Creek Branch… Customer Service 101 Training anyone?

I had just moved from Ohio to California and needed to open a bank account. When I got to the bank, they asked for a valid drivers license. I said that I just moved here and that I only had my Ohio drivers license. She said, «sorry, but we need a California driver’s license. If you don’t have one, you can show us your passport.»
So, I went back to my apartment to get my passport. I returned and showed the same person my passport. She took it and went back to her boss (who I guess was the «assistant manager»). I waited about 2 minutes and the «assistant manager» came out and asked me to go to her office, which was just a desk in the back of the waiting area.
Without sitting down, she told me that they refuse to do service with me, and I had to leave right away. (Ok, well thanks for asking me to come to your «office»).
Confused, I asked her what I did?
She opens her this Chase pamphlet, points to a paragraph and says, «We have the right not to tell you what you did, and refuse your business?»
«???», I thought…“What?”. I didn’t even read what the paragraph said.
«We have the right to refuse your business. You need to leave.»
«Can I speak with your manager?», I asked.
«The manager is not here this week, so I’m in charge.»
I was speechless. I didn’t know if it was a joke or what? But I was so confused that I didn’t do anything and just walked out. I sat in my car for a few minutes not realizing what just happened and drove off. It was humiliating.
I wished I had said something to her, but for some reason, I didn’t.
«Assistant Manager», if you’re reading this (and I’m sure you know who you are), your staff was doing a great job providing guidance, but it was YOU that offended me. I had the right to know what I did. And if whatever I did was wrong, I would have apologized, but you never told me and I had nothing to apologize for. And I hate this location because of you.

Very nice service but deducted 1 star for bring in a plaza not near the street so far to find.

A fairly new or seems new branch located in Newark area, nearby my favorite Venus Tam Café (same plaza).
Staffs are very friendly and helpful here; they also have a few ATM machines as you walk in to the branch. I like inside ATM a lot better than the ones located outside of the banks.
It would be even safer if they can have a security guard outside of the bank though.

What the heck… why all the negative reviews?! I love CHASE! This place is big, clean and quiet with good service.

The reviews are true… This specific branch was better when WaMu was in charge of it. I still have a chase checking account and it’s the only account that I have with this bank, since it’s still free checking. But I must say that nearly every time I go into this branch, there is like 1 teller servicing the entire withdrawl/​deposit line. And there are clearly 3 tellers there, the 2 others seem to be doing nothing of importance. Sometimes they are even chit chatting with each other over nothing and giggling. There is almost always a line inside the branch. Don’t be in a rush when going to this bank. They take their sweet time.
One plus is that the tellers are generally nice and courteous. However, what really irks me when I come here, is when the bankers (who have their own desk) pull you aside from the line to help with your transaction, but they make you talk to them about all these dumb services that you don’t need. I really really hate that. Just let me do what I came to do!
When I compare this to my husband’s branch (he doesn’t have Chase), it is significantly far superior to this Chase location. There is never a line, there are constantly like 4 – 5 tellers working with customers. You’re in and you’re out.
One last positive note though, there is usually always close parking (at least!). Maybe it’s a sign.

Boycott Chase!!! Chase is a horrible bank! I was a customer with WAMU for several years and loved the service until they were bought out by Chase. Their customer service is worst than the DMV. Want to pay excessive fees for savings, checking, and any other service? Then Chase is the bank you’re looking for. They’ll give you a .2% savings rate, but turn around with your money and loan it to someone else at 20%. Need to talk to a telephone banker? Expect to speak to some call center in India, Philippines, or some other place where people speak limited English, and the only real phrase they know is «I can not help you.» I’m not putting people down on their efforts to speak English as English is my second language as well, but when they don’t seem to understand or are unwilling to understand what you want then I call that bad customer service! Do an internet search on «Chase sucks» and you’ll find many angry customers. When I tried closing all my of my accounts at one Chase branch the banker told me I would pay a $ 25 penalty fee on one of my accounts because the account was less than 90 days. That was on top of insufficient fund fees (at $ 33 a pop) they put on top of one of my accounts because of the way they manipulate when charges get posted to your account. Then she had the nerve to offer me a new debit card that only costs $ 25 each year, but I could accumulate 4 points for each transaction and get a gift card or some other crap. I told her what terrible customer service Chase has and that I would be telling all my family and friends to start closing their accounts with them. She didn’t even seem phased by any of it, and called the next person. As soon as my 90 day wait is over I’m closing all my accounts and going to a local credit union. Tell all your friends and family to do the same.

Bad customer service!
This review is for Chase credit cards
If ur thinking of opening a new credit card — CHASE is not a good option.