Clean Neat Life

Wouldn’t even give then 1star! They are terrible people who never showed up, twice, and will not return phone calls. They are a scam!!!

Made one appointment, they never showed up. Made a second appointment, called to confirm — they never called me back and then showed up an hour late. The person that came barely cleaned — didn’t sweep the floors, didn’t wipe down counters or dust bookshelves. Didn’t straighten the mail on the counter. Definitely didn’t wipe down windows or mirrors — I’m truly not sure that she did anything. Also missing a store credit certificate that was sitting on the counter… it magically disappeared. I’ve tried calling them for weeks — both numbers. On one number no one answers, on the second one the VM is full. Incredibly negative experience and a total waste of money.

They cancelled three times. Every other reviewer here has pretty much expressed what I experienced.

Purchased living social deal. Never showed up. Phone is disconnected.
won’t refund.

Zero stars!!! STAY AWAY!!! All the negative reviews are true. This woman is a scam artist. I purchased vouchers from Living Social and what a mistake!!! It took days to make an appointment and when I finally got a hold of the «owner» who goes by the name Joanne (?), who btw will never give her full name, she’ll say «this is the cleaning service», she gave me some poor excuse about how she doesn’t pick up calls from private numbers when i know for a fact my number shows up on caller ID and she picked my call few days ago when she said she’ll call me back. When i finally made the appointment for the time and date i wanted, i never from her again. When I called to ask what happened to the appointment, she lies and lies and lies. This happened 3 times!!! The 1^st time noone showed up she told me a person name Andrea that was scheduled for my appointment was no longer with the company and I should’ve been informed, the 2^nd time she told me that she had my appointment listed under that next week, which I know it wasn’t true because I had a big meeting at work scheduled over a month ago that i cannot miss, and the 3^rd time no one showed up she told me to reschedule and, get this, Andrea will be the person coming to my appointment. This woman lies so much she can’t even keep her lies straight. It seems like she had taken her website down which was still up last week when i went on to look for an address (there was none). As for Living Social, I’ve complained and asked for a refund and long story short, they are as much of a scam as this woman. I canceled my Living Social account with them and filed a complaint on BBB.
UPDATE: 5÷6÷13 LivingSocial just posted another deal for house cleaning for a company name Living Clean. I bet it’s the same company because I recognized the same pictures that were on the Clean Neat Life website that has since been taken off. BEWARE — LIVING CLEAN IS THE SAME COMPANY/​SCAM AS CLEAN NEAT LIFE!!!

BEWARE!!! This company is scam artists! I bought this voucher and made an appointment with this company. First time, they did not show up. The owner promised me that she was going to have people come next week and give me a a free service due to the no show. To my surprise they did not show up again! Now I realize they are just taking peoples money from
and do not provide actual services. This is company is a scam!!! I am calling American Express and reporting your company, good luck with keeping your company sustained.
Clyde H — you’re def not real.

The other negative reviews on here are completely accurate. I purchased a coupon through Living Social and wish I would have read the reviews first. It takes days to get a return phone call. If you miss that return phone call and call back you better expect to have to wait several more days for another return phone call. First scheduled appointment got canceled morning of. I rescheduled (which took weeks to coordinate) and then no one showed up that morning. When I called to complain I was told they had me on the calendar for a different day. I know with 100% certainty that is incorrect because I would not schedule a cleaning service on a day I am out of town. Will never use this service again. If I could rate company 0 stars I would.

(My first comment is, that Clyde H. is undoubtedly related to the folks who run this joke of a business! Trust the other reviewers!!!)
I bought two of these 3-​hr cleaning promos on Lifebooker. First booking, they didn’t show. When I called, she alleged that they tried to reach me to say there was a problem and left a message… which they did not! They did finally send someone, who did a great job on my bathroom, and then basically said she didn’t have time to do much of anything else. She also spent most of the three hours on the phone with her boss discussing her next appointment and when she was leaving, which she did fifteen minutes before the three hours was up. I was scheduled to use my second coupon this morning… again, a NO-​SHOW. I’ve called and left a message after the answering machine voice indicated that they are so busy, it may take 24 to 48 hours to get back to me!

If I could give this business NEGATIVE stars I would. All of the horrible stories posted here are TRUE! Mine is worse I think. Here are the facts:
–First two weeks I called these assholes to set an appointment (I purchased a Living Social thing for 3 hours) their number and website were none existent. After reporting them the magically were back in business again.
–I called to set up an appointment and they NEVER SHOWED UP OR CALLED. I took off work for this!!! Nothing. No call. When I called for an entire day to see WTF was going on they never picked up the phone. I left a message. I heard back 3 days later!!! The woman claiming to be the owner made it seem like I was crazy. That no appt had been scheduled for me at all. Bullshit. We argued and she made it seems like it wasn’t her fault and that she would schedule me «for real» this time.
–So we rescheduled. Guess what. They didn’t show up AGAIN!!! I called in furious and they told me that, again, I was crazy because I wasn’t scheduled at all. I threw a fit and they said they would send someone asap… thing is I had to go to work! I asked my landlord to let the cleaning woman in and out while I was gone. BIG MISTAKE!
The HOUSE WAS DIRTIER AFTER THESE WOMAN CAME!!! She reshuffled scattered all my furniture ALL over the house as it though a stampeded of bulls passed bu, the floor was disgusting and sticky, the mirrors where gray and streaky with god knows what, she left the dirty mop in the middle of the floor along with all of the other cleaning supplied. Oh and to top it off she EMPTIED ALL OF MY CLEANING SUPPLIES!!! She went through an entire bottle of windex, floor cleaner, bleach, and 4 rolls of napkins!!! Either she stole them or poured them down the drain because I have a studio appartment and there is NO WAY IN HELL you need all that product to clean it.
Hands down THE WORST EXPERIENCE with a cleaning service!

BEWARE!!! THIS WOMAN’S COMPANY IS A SCAM! Listen to the first review on here NOT the one written by «her friend» below. I had mentioned she had a bad review on Unilocal and the next day, boom! There is a glowing review… Come on lady.
I purchased a voucher on Living Social for three 3 hour cleanings. I WISH I had read the reviews (or rather review) before I had purchased.
First thing that happened is it took the woman OVER a week to get back to me after 3 calls and 3 emails. Once she did get back to me, it was ALL excuses on her part and whining about how «overloaded she is with calls»… NOT MY PROBLEM! Don’t sell more than you can handle, I mean it’s common sense.
Second, what I feared, THE GIRL DID NOT SHOW UP! She was supposed to be there at 11am today, I called at 11:10, 11:20 and 11:30, and finally gave up after no answer. I had an apt at 11:40 that I needed to get to so I left my house.
I called Living Social immediately and explained the situation. They refunded me my money on the spot, and assured me they would make a note about this woman’s company.
I FINALLY get a call back from her (actually 5 mins ago) while I am at my appointment (apple store hence my ability to vent my frustration now). And immediately she starts in with the excuses… AND she told me the girl could be on her way??? Are you kidding she is an hour late! It is not my job to wait around for her…
All in all, do yourself a favor, avoid this company at all costs.

About a month ago I booked a 3 hour house cleaning with Clean Neat Life through Lifebooker. I am a freelancer so I have to book time off in order to stay home. Well the time came and went for someone to show up. No one called. I called and I called leaving messages to please just advise if they were coming. I heard back from the owner Joann who apologized and said people were sick due to the flu. I told her I completely understood if people came down sick but I did not understand why they wouldn’t call to cancel so my day could be free. We rescheduled for a week later. No one showed up, no one called. Now I was really mad. This was 2 business days in which I had put time aside to have my house cleaned let alone my house was not becoming dirtier. I called and I texted. I ended up speaking to the owner early this past week who apologized, said she’d give me a free follow up cleaning and to please not write a review on her, she would make it up to me. She said she would come on Sunday, today, so I didn’t have to block out work time again and that she herself would be coming so there would be no mix up. That appointment was an hour and a half ago. No call, no warning just a third no show. I called and messaged to make sure they weren’t coming and after an hour of no response I called Lifebooker. They are exchanging the 3 hour service I bought with Clean Neat Life with a different 3 hour cleaning service.
Honestly I would have rather paid the full amount to have it cleaned a month ago when it was scheduled. While I am glad Lifebooker is honoring that I paid for a 3 hour service with another 3 hour service it seems another concession should be made for my time. I put my schedule aside 3 times for this service. I was on the phone with this company 5+ times. And my house is dustier than ever. I almost cleaned it a few times but cleaning it when you think a cleaning service is coming makes little sense.
I am concerned there are no reviews of Clean Neat Life because they keep changing their name. I do not know if this is the case but when I called Lifebooker they confirmed this company has been giving them trouble. I fully expected to come on here and see a million reviews.
I guess the moral of the story is when you buy a lifebooker or a groupon (I had a similar experience buying a facial service on groupon) know that the vendor may not come through on the service and if they don’t the best you can hope for is to be given another certificate to try another company. Your time and weeks of waiting will not be compensated.
I held off writing a scathing review until now because I don’t want a business to suffer on the off chance it is a fluke. But THREE no shows and no calls/​warning whatsoever that they weren’t coming and this last one after promising repeatedly they would be here. They definitely crossed the line and people need to know what this business is about if they are considering booking with them. As a matter a fact I think I am going to write about the goupon one as well. Was equally disappointing.
From now on I will most definitely read reviews of any business I consider booking.