Drivo Rent-A-Car

THE WORST !
The pick up at the airport — they are offsite. You call them and go to the shuttle waiting area. Ok, did that. They said it will be about 10 min. After 20 minutes I called back, ok, «we will call the driver and see where he is» …after 40 minutes I call again, but then flagged down another shuttle serving their company (not the mysterious driver I was supposed to have) and got on it. It took an hour to get to the rental car location — I could have walked faster.
I tell them this happened. No concern. Rude white guy working there with an accent says «you should have called us». I called twice! How many times do I need to call while I’m waiting 40 minutes for your ride.
Next they have a policy that says you pay $ 4.99 /​day to use the EZ pass. I said I didn’t want to and that I was going to pay cash. They said don’t worry, if you don’t open the EZ pass box, you won’t get charged. I insisted, wait a minute, what I just signed says you will charge me regardless. Ok the rude guy snaps, we can «just cancel your rental with us». Clearly you do not have any customer service skills. Well I had to get a car so I proceeded (and the manager appeared and did try to apologize)…but GUESS WHAT, I got a bill for $ 4.99 per day after the fact (even though I didn’t use the EZ pass). And since it’s not their company, I have to argue my case with the toll company (who seem to be very nice people). I will NEVER use this company or recommend it.

I rented avehicle here and returned it with minor scratch a size of a quarter, got billed 3,600.00. Looked over the bill they gave me another persons claim that they just 10 min before dated on the claim also charged them for damage. When i said something the adjusted it to 1,600.00. I have all paper work and i suggest everyone report them like myself to better business bureau and attorney general office and federal trade commission and insurance fraud protection. I am also opening a civil claim. Read your rights and lets join a class action. DO NOT RENT from here *** also paid forfull coverage insurance and they had someone uncheck it and put liabily. Complete Scam

i should have checked Unilocal before I rented. These guys are in the fraud business. Better to walk than rent from them.

We had a few hiccups but they were willing to work with us and solve the problem.

Claim was settled in less than 48 hours. Account closed, no further monies owed. Check out my complainant on BBB. Good luck to the rest of you. Remember, if the deal seems too good to be true, it probably is!

This appears to be a scam — avoid! Worst rent-​a-​car experience.

SCAM SCAM SCAM!
The location I went to was on 124 – 10 S Conduit Ave., South Ozone NY. I won’t get into the details but long story short, they will find ANY excuse to charge you the $ 1000 dollar deductible fee. I took care of that car like it was my own child. I am almost certain I didn’t inflict any damage on the bumper but they found a mark. How do I know they didn’t put that there themselves? I don’t. I returned the car late at night and didn’t inspect it myself (big mistake). No matter what you do, they will always find something wrong with your vehicle. They’ll send you this phony «repair costs» invoice breaking down how a tiny little mark adds up to over $ 1000 dollars. It’s complete BS. These guys have been reported to National Insurance Crime Bureau and I suggest all victims to do the same. They facilitate their scams with a third party insurance firm that happens to be from Texas (Steer clear of any oddly positive reviews from Texas). They also said they’d send me a video of the car before i rented it. No Video. Another reviewer has also stated that they didn’t receive a video. They operate ECONOMY rental cars too (economy is supposed to be the name of the rental car agency).

DO NOT RENT FROM HERE !!!
I could give it a ZERO or a big red DON’T sign I would!
This place is a scam. They pretend to video the car before only to use that to make you pay at return. DO NOT RENT FROM HERE!!!

Worst company ever.
They started a claim for scratches on a bumper and it’s been a slow hell to get over this thing. (I’m not even sure I actually scratched the bumper as the claim was filed four days after I returned the car.
Also, I’m reading other reviews about the same issues here, so I suspect they make this claims up to get money from clients.
Bad bad company, I’m never renting from this guys again.

I rent cars frequently. Please save yourself a huge headache and go to Thrifty or one of the larger rental companies.
Drivo created a claim, stating that scratches to the bumper occurred while under my care. I was in a rush to leave and filled out a report for minor scratches because I didn’t doubt a minor scratch occurred, but I couldn’t tell since there were already a bunch of scratches on the bumper which were seen on a video taken of the car at the time I picked the car up.
I also took a photo of the car when I returned it and didn’t notice any damage.
Now I have to take time out to file a claim, get notarized letters and follow up with multiple companies, all for a claim which is unwarranted. It’s either that or I pay $ 1,600+ (part of this charge includes a daily fee while the car is being fixed because it can’t be used). They are a HUGE scam. A RIP OFF! Steer clear.

I was a bit worried after seeing all the terrible reviews but I didn’t want to pay $ 90/​day at the other agencies. I have to say though that I was pleasantly surprised with my experience here. They were quick and didn’t give me the hard sell on insurance like most others do– it was in and out and on my way. The car was nice, they have a cool video/​pic app that shows any damage on the car before and after. As with any rental car you should always note ALL damage and take your own video of the car once you drop it off. But all in all it was probably the best experience I’ve had with a rental car company. I know what you are thinking– yes I am a real person, and no I do not work for this company!

FRAUDULENT SCAMMERS — RUN FOR YOUR LIFE!
Please excuse the long post. I don’t generally do this, but the circumstances merit it.
I am a business traveler and rent vehicles all the time (although this was the first time with Drivo — I generally stick with the national brands). I’ve rented many vehicles in the area around NYC and am very familiar with the particulars involved there (rental cars are generally a bit dinged up).
When I picked up the car, I did a cursory walk around. It was nighttime & dark, but I was checking for anything major (dents, etc.). I didn’t bother itemizing minor bumper scratches and scuffs because every rental vehicle around NYC has incidental damage of that sort.
Upon returning, the agent (Nick) began pointing out those sorts of scratches and scrapes. Had I known that he was going to be inspecting the vehicle at this level, I definitely would have spent 20 minutes at check-​out going bumper-​to-​bumper with my flashlight and notating every blemish. This is simply not the level of scrutiny that is applied by any other NYC-​area rental agency.
Eli, the agent who rented the vehicle to me, then appeared and we all walked back to the car where Nick pointed out the damage in question to him. Eli immediately responded, «Oh…well, THAT was there already.» The two agents immediately began conversing in what I believe was Russian, and it appeared that Nick was reprimanding Eli (presumably for not pointing it out to me beforehand). My (adult) daughter and I both witnessed this entire exchange.
I made no contact with any other vehicle, obstruction, etc., at all during my rental period. The damage was absolutely pre-​existing, and would either have been a non-​issue at any other agency, or at the most, the rep at check-​out would have walked the vehicle with me and informed me that minor bumper scratches and scrapes were necessary to itemize.
Despite one of Drivo’s OWN EMPLOYEES acknowledging that he recalled seeing one of the dings in question prior to my rental, Drivo continued to pursue me, illuminating their complete lack of ethics.
Even worse, the damage brought to my attention at the time of returning the car was to the front bumper. The $ 1710.60 repair estimate I received reflected it was to the rear! Absolutely obscene.
I’d have much preferred to fight Drivo on this, but I couldn’t afford attorney’s fees. Very frustrating. I reluctantly filed a claim with my credit card company (Chase UAL VISA’s rental car collision coverage) & they paid out $ 1441.88 to settle.
I’m posting this review not for retribution but because other consumers have been and will likely continue to be victimized by Drivo’s abhorrent and fraudulent business practices. If I can save someone the grief & stress, it will have been worth it.

I have rented cars all over the world — even crappy third world countries — and this is the WORST car rental place i have EVER had the displeasure of using.
I only used them because I needed a long term rental and only had a debit card, not a credit card, which most rental companies require.
The attendants were rude, the cars were barren and subpar and the final rates were high, after being quoted a much lower price in the phone.
When I took the car out it had scuffs and dings and when I returned it, they charged my credit card an additional $ 500 AND sent me a bill for $ 3,000 for a 2 inch scratch on the bumper.
Beware, this place WILL scam you out of your money, so consider yourself forewarned.
DON’T BE THEIR NEXT VICTIM!

NEVER rent from this company. The worst experience ever.
They will try to con the shoes off your feet. BEWARE

COMPLETE SCAM. NEVER DO BUSINESS WITH THIS COMPANY!
I came across Drivo in Newark, NJ, which as you may or may not know is affiliated to the corporate entity, Economy Rent-​a-​Car. I used Expedia to book a rental for the Christmas holiday from Dec 21 — Jan 4 for pickup in Newark NJ and was given a confirmation for an Economy Rent-​A-​Car vehicle, but when I arrived in Newark on the evening of December 21 with my daughter and wife, I found out we had to take a shuttle to an offsite place called Drivo. I was already a bit suspicious because I had no idea what Drivo was.
When we got to Drivo we met a clerk named «Nick» who checked us in and took my info. We always pay with American Express and use AAA as our insurance, so we pass on what the company offers. This has never been a problem. After this check in, Nick brings out our vehicle, a 2013 Nissan Altima (3-​year old car). We are asked to do the inspection with him at night – 6pm in December. It’s pitch black and there’s poor quality exterior lighting at Drivo to help me clearly see the car. Regardless, being tired, hungry, and ready to take my equally exhausted family to my parent’s house, I look around the car carefully and point out scratches that Nick says are not big enough to include in the report. He then asks me to check both bumpers, which I do, and aside from scratches I point out that he maintains are not relevant, I do not notice anything else of significance and put my initials on the sheet that marks I’ve inspected the car. Again, remember it was nighttime, around 6pm in December in NJ. There were no spotlights and Nick did not provide a flashlight. He also gave me a full size car when I had ordered a mid-​size one (I have a receipt to prove this). There were plenty of mid-​size cars on the lot, but he said we had to take this one. This is further proof to me that we were being set up.
Two weeks later, after a nice holiday break with absolutely no car incidents, we return the vehicle in the morning around 10am to board a flight at noon. Nick is there again with another guy named Eli (we later asked them both for their full names but they said they did not have to provide that – that’s what they said.). After doing a quick once around the car, looking at the vehicle without me (it was cold outside but I watched them from the security cameras in their office) they immediately focused in on the front bumper getting on their hands and knees to look under. They came back saying there was a «fresh» scratch underneath the front bumper (which I photographed) that we were responsible for.
My wife and I were in shock. Nothing like this had ever happened to us before and we’ve rented lots of cars. Neither of us could recall a time during our trip when we scraped a curb or possibly a parking block. I went out to look at what they identified and saw that there was a scratch that was beneath the front bumper. It was a scratch I would never have noticed, under the bumper mind you, on the first day we did an inspection in the dark (see photo of scratch underneath bumper and what the car looks like to from the front. I was never asked to inspect the bottom of the bumper. I wouldn’t have seen anything even if I did in that dark night).
I told them there’s no way we were responsible and that it seems like they were trying to pull a fast one on us. They wanted me to sign an «accident report» that was completely blank! I refused. Then I asked for their full names and they declined saying it was company policy not to release that information. So, I took their photograph, which really upset them but I needed to have proof of who we were dealing with.
I’ve found out from lawyer friends and my credit card company that this sort of thing is typical. The rental agency knows it’s easier for a credit card company and insurance company to just pay the damages because it would not be worth it to fight this in courts. The fine print of the rental agreement gives the rental company complete power to blame the driver for anything. A small company like Drivo which is a subsidiary of ECONOMY car (the company I thought we were renting from via Expedia which I used to make the reservation) may last for a few years and rake in a ton of cash via these scams and then close down and open some other business running similar scams. It’s all too easy and no matter how much you complain to Expedia, Unilocal,or the Better Business Bureau, nobody cares enough to do something about it. So you just keep complaining and companies like Drivo keep scamming poor, unsuspecting, good people who can’t afford the charges, the deductibles, and eventual insurance rate increases. It’s really lame and sad.
We’ve since received a claim from a company in Texas saying we owe Drivo $ 1,856 for the scratch to the car. TEXAS? And by the way, Economy, the parent company, runs it’s operations out of Costa Rica. ???

Ok, let’s get one thing straight. This is an off site rental car company, you can’t take the air train to it. This has been clearly outlined on their site. To give this place a negative review for that reason is completely asinine. Also the car I rented was reasonably new and clean, and the customer service was completely in-​line with all my other rental car experiences.
So why the one start review? They’re con artists. I rented a car and during the 3 days it was in my possession it acquired a scratch on the front bumper. I know I didn’t hit anything, so I have to assume that a shopping cart hit it in a parking lot. This resulted in maybe a 1 in scratch on the front bumper.
Apparently, at Drivo Rent-​A-​Car, this equates to $ 1544.74 in damage. But wait, they’re also going to change you a $ 154.47 fee to process this damage, and oh yeah this is going to take 4 days to fix, so that’ll be $ 114.76 in lost use fees. You think we’re done right? Wrong. Let’s not forget that for someone to tell them that it’ll cost this much to fix, that’ll be another $ 45.
Ok, those charges seem excessive (and they are), but I have insurance with both the credit card company and my personal auto insurance so we should be able to get this sorted out, correct? Ha Haha HAHAHA. That’d be way too easy.
So let me tell you how this is going to go down when it happens to you. you’ll file a claim with you credit card company and if your credit card company only pays secondary coverage, this means that they’ll pay what you personal insurance carrier will not (your deductible). So that happens. Then you file a claim with your personal insurance and they, like you, will deem the charges excessive and refuse to pay the full amount. So what’s not covered by them should be covered by the secondary coverage from your credit card company, right? Well no, you’re credit card company will refuse to pay more because the rental company will not cooperate and provide the necessary documentation.
I’m still in the process of trying to get this worked out. I’ll update my review accordingly if this gets taken care of in a mature professional way. YOU HEARING ME ‘Tim D. of Drivo Rent-​A-​Car’

PLEASE BEWARE. FOR GODS SAKE, beware. This place is a JOKE and will give you more hassle than anything. Primarily, you have to take a SHUTTLE to the dump-​like area that the rental office is actually located in, and good luck finding out exactly what that process entails. The airtraine does not stop at this location, like it does for every other car rental location (P2 and P3 in Newark airport) so you have to call and they send a «shuttle» and will make you wait at least 20 minutes outside the terminal area. Secondly, don’t be fooled by the «cheap price». The deposit alone was 350 $!!! Unbelievable! The staff was young and unprofessional, and I waited 30 minutes after I signed the paperwork to even get in the car. Returning the vehicle was a nightmare in itself, located off of a hard-​to-​get-​to one way street, trashy area. I will never go back to this terrible excuse for a business. Pay for the convenience!!!
After reading other reviews, I contacted my insurance company and warned my guy about all the scams and attempts to get money that this place tries for, and since I have pictures on my phone, it shouldn’t be a problem if they try to file a claim.

Never ever rent from them! You pay at least twice more! Charged me extra fees! After I returned the car back without any accidents, I got a call from them saying that they filed a damage claim. They ‘found’ a scratch and wanted to milk my insurance company! Never, never rent from them! Also they operate under the name ECONOMY RENT A CAR
And the location is awful! Two shuttles to get to their location! Very bad!

Please steer clear of these scammers. They gave us a rental car with the low air indicator on. We drove 50 miles before we had to replace the tire with the spare. They invoiced us and billed our credit card $ 200 with a fake invoice from 3514 Complete Auto Repair 25 miles away. The company does not have a working phone number and only a gmail address for contact. They don’t keep their cars well maintained and bill you for their neglect if you are unlucky enough to have it in your possession when it finally breaks. Don’t rent from them! I promise, it is not worth it!
Another thing, they pretend like they are in the Newark airport but they are nowhere near. You will have to wait for a shuttle there and back. Very inconvenient when trying to catch an early morning flight.

BEWARE OF THIS cAR RENTAL COMPaNY.
Don’t be deceived by the cheap price of this company. I live in NYC and I had to take a $ 30 bus all the way to Newark just because I thought the price is worth it. They ended up telling me that they were sold out and all they could do is give me a a car that was $ 100 more expensive! They had asked me for my credit card information and gave me a reservation number and now I have no cry because they are «sold out» and it’s a holiday weekend. If I could give this place 0 stars I would. Never again!