IDT Corporation

the worst service on earth. i signed up for a land line. it’s all ready to go. all they have to do is flip a switch. the jack and the phone are all connected. it has been 22 days since they signed me up and STILL no phone service. all i get is empty excuses and ‘sorry sir’ it will be on within a day or tow. this has been going on for over three weeks. do not use this horrible company. UPDATE; once the service actually started and finally connected it’s been smooth sailing. Still would not recommend based on my experience trying to get things going in the beginning. Thank you.

Avoid at all costs. They have the worst customer service imaginable. It is almost as if they truly hate their customers and treat them like dirt, giving them as little assistance as possible. The rudest, most poorly trained hostile, unhelpful customer service representatives. Their answer is always that they have no way to answer your basic question or help solve the problem,
Will not provide the information to clients unless hey have a secret number on the bill, have no alternative security questions or ways to verify and they encourage their people to HANG UP on clients if they ask for further help. They will not allow clients to speak to supervisors. This company is to be avoided for all purposes.

Came home yesterday at about 7:00 pm and found some ghetto dweller with an IDT laminate wandering the hallways of my expensive UES building, knocking on random doors to drum up business. She had to be buzzed through two locked doors – probably by a confused elderly person in the building – and said she was ‘from the energy company’ as though that allowed her to be wandering around casing the joint for her brother or boyfriend to come back later and rob.
If you see these people in your building all you can do is call the police and have them removed.
I called IDT Energy and they told me on the phone that so long as the building does not have a sign posted indicating it is private property, IDT reps are allowed to wander around the hallways at will, as ‘door-​to-​door solitication has long been an accepted business development practice’.
I hope IDT is willing to bail these people out of central lock-​up the next time I see them inside my building.

I bought a $ 10 long distance calling card at CVS. Because I needed to use this card in Canada for calls back to the US, I called customer service for a LOCAL access number to use in Canada. I was NEVER told that the number and rate applied ONLY to land line phones. I used the access number provided, in Canada, on my cell phone. When I got my Verizon bill I was charged $ 11.04 roaming charges. After calling customer service 3 times, at over 30 minutes on hold each time, I FINALLY spoke to a supervisor. I requested a refund of the $ 11.04 roaming charges (for which I was NEVER told about). I needed to send a letter and copy of my bill to Corporate headquarters. I just spoke with a Mr. Robert Jacoby who refused to refund my $ 11.04 for roaming charges. He refused to take responsibility for telling his customers that the LOCAL access number they give, and the rate they give, is ONLY for land line phones, NOT for cell phones. He did not feel that, as a professional, it was HIS responsibility to inform customers. So they got to keep my $ 11.04 roaming charges and LOST a customer and got this Unilocal post. TERRIBLE customer service. TERRIBLE company.

On November 26– 2010 I ordered three VISA GIFT CARDS on line to be sent as Christmas gifts. I was assured they would arrive before Christmas. I was sent a conformation via email. I called 12÷22÷10 and encountered many people who 1) could speak little english and understand even less. I called 5 different times over a period of 2 days and received no satisfaction. The charges were on my credit card which i had removed. This was a horrible way to do business !!

I subscribed to IDT Corp. for a few years for long distance phone service on my house land line. I thought it was a good per minute rate, tho not connection rate. Then when paid in full i tried to cancel, they gave me the similar run around as Sprint Cellular, with «we need to keep billing you, even tho you are no longer using our long distance service, for months,(because we AVERAGE your bills),» I finally, after MONTHS, refused to pay !! And that is the end for me of ever dealing with this Company. I called my California Senator and she said ‘deregulation, so nothing can be done i am afraid’ !!

This corporate office in Newark has a cafeteria. This cafeteria is actually the only place to get cooked kosher food within the City of Newark.
The food is actually quite good and incredibly cheap. They open technically at noon, actually at about 1220. Since it is a cafeteria, they are not open late.

I’m not sure about the entire range of products that this company offers, however, one of the products is an international long distance telephone card which is distributed at Walgreen’s drugstores. There is a problem tied to the use of the card which is very annoying to correct. If you purchase a card and use it on your phone, as a helpful benefit the service offers to remember the PIn number so that you don’t have to enter it every time you make an international phonecall.
If you accept this option, then you have to use up your card on the phonecall. Otherwise, when you dial the access number again the old calling card is locked into your phone. This is not a problem until you have a small amount of money on the card that is not enough to allow you to make an international call. To correct it you can add money to the card. However if you don’t know that and you purchase a new card then you will endure about 45 minutes of waiting to talk to someone at customer service to get them to unlock your phone number from the old calling card number. It is a royal pain in the ass.