JCPenny Portrait Studio

Deanna is amazing! Every time I take my baby here who is now 10 months, she does a perfect job! Hands down she is the best!

The photos we got here seem washed out. Quality of the photos is poor. I get better photos with my basic DSLR camera than what we got here.
They shared the photo album online and there is no way to download the pics. Terrible experience.

If Unilocal allows 0 or negative number of stars, this place will definitely deserve one!
We got Groupon of $ 29.99 for 3 digital photo (original price claim to be $ 119.99). That is the biggest mistake we made. If this place pay you to take portraits will not deserve your time, and you will seek nothing but humiliation by a couple of unprofessional teenager behaved girls who knows nothing about photography or customers service.
We were group of 10 ranging from age 8 to 80, some of us from out of state, hoping to take photo for our father’s 80^th birthday. We stated we only need 3 photos of group of 10. The girl took 12 shots within 3 minutes of time, and some of are 2 people, some 4, some 6, only 3 – 4 photos of group of 10, and those photos either cut off half shoulder of one, or cutting right at top of the neck, or failed to syn everybody, so there is only 1 photo of 10 people with everybody eyes open. We requested to take another two photos, the photographer was angry, thinking we are demanding. She said schedule was full and want us to take another day, and she knew that was impossible for us to do. (but it was not, we stayed extra half hour there, nobody was taking photo!) She even got into argument with us when we insisted to take another two photo same day. Unfortunately there is no manager on site. We complained to store manager, finally they shipped us to Hayward JC penny, which is slightly better than this place. The whole thing took 4 hours for us to get less and 10 minutes total photo time.
We brought our smiles to take portrait and got argument and bad taste in mouth FOREVER. Hope you readers benefit from our review, if you cannot find other decent studio, use a tripod, believe me it is better than JC penny portrait studio. Those girls should be asked by their manager to apologize to their customers, or Being FIRED!

Worst experience ever. There was a one and a half hour delay for everyone on the day we went. We had coupons and thats the main reason we went there. We have always gone with picture people before and this was our first experience with jcp. There is no mirror in the room even to quickly check if we are looking good. The only mirror they have is outside the room where everyone is waiting to be called. So I dont have to explain about that any further. They have only one photographer for the whole studio. Most of the time we wont even know if the shot is taken or not coz she keeps on talking and talking and we don’t know when to smile or pose in between her talks. Only when she asks us to sit differently, we will realize that the shot is done. We had gone with my mom and the way she asked us to sit is my husband sitting on the seat and me n my mom would stand behind. Really!!! I mean who would do that kind of an arrangement where the mother stands behind and the son sits on a chair. And finally when we got our pictures we just have one photo with our mom and in that one too all of us looked so unreal and not ready. When asked about other poses, she said this is the only one and the others had our eyes closed! Isn’t she supposed to see if the pictures are good before she ends our session?! Picture people even with full price is sooooooooo much more worth than jcp. Will never ever go to them even if they say they will take it for free.

I really should check the review before I went there today. The customer service was SO horrible!!! It is absolutely THE worst service I have ever experienced! Same as many reviewers here, we also got a groupon coupon so we went there for our annual family photo. The young lady behind the counter didn’t even want to talk to us and basically let us know we were there to beg them for the pictures. We ended up walking out the door after endless waiting.
I wish there was a Negative star to show our experience. I now understand why there were so few people there waiting portraits taken. It is the Christmas photo season. Usually it should be their best and busiest season. Now I know why.
Please, do NOT go there! Don’t waste your time and money. We will never ever enter that door and I wish they will close the door AS SOON AS POSSIBLE!

Not very professional at all and the service is so bad. Most pictures I don’t understand what the photographer is doing at all.

Went here with a groupon today. I can only say nice things about Kim who was our photographer. She asked us our preferences, and since we had a baby with us to be photographed, she worked with us on various poses. Also got the baby to smile, which is a huge deal for us!

This was the absolute WORST customer experience of my life. Worst. The girl behind the counter, Arianna (?) and the photographer both need to be fired. My advice is to run FAST in the opposite direction.

Under new management reviews from before should try it again Deanna is AMAZING shes been doing this for years very experienced love her …

Got a groupon for here. Thought it was a great deal. Horrible customer service. Rude personnel. I just picked up my order and did not understand the person at the counter. His name is David. I got frustrated since he was rushing due to someone else waiting. He then told me I am hostile. Great way to treat the customers. Do not waste your time or money. Go somewhere else.

This review is regarding the professionalism and customer service. I had a very bad experience on June of 2014.
I had a groupon for a photo shoot here and it was a huge disappointment due to the customer service. I did the same groupon 2 months prior at the Cupertino location and had an amazing experience.
The 2 individuals on staff that day were 2 female teenagers (they were talking about their senior High prom) who demonstrated that they would prefer to talk to each other and almost ignore me as I am asking them questions regarding my appointment.
One of the teenagers was my photographer and she sucked. Too bad I do not have her name as to recommend y’all to avoid her, if she is still employed here. She was rushing my photo shoot session which is very unprofessional as I have booked this allotted time for my fiancé and I. She also bashed negatively on my ideas of the positions I wanted to stand for MY picture. I understand it is her job to assist in making my picture look amazing, but when you rush my photo shoot AND give negative input on my ideas of how I want MY picture that is not only insulting, but very unprofessional and childish.
I do not recommend this location if teenagers are still working the studio.

45minutes late for our appointment… Still in the waiting room. Staff is unapologetic.

UGH. I came here to get my business professional headshots done. My work needed me to have the shots by the following Wednesday, and the studio gave me an appointment for Sunday. First off, I got a Groupon and so I thought this would be a perfect place to get a cheap headshot done. I should have known to expect crappy customer service if I was using a Groupon. I arrived on time, and they were busy, so the lady asked me to wait or walk around. They took my shots and I was happy with the shots, but because they had other appointments that day she just RUSHED through the photographs instead of taking time. It was more of CLICK CLICK CLICK OK UR DONE GET OUT. I was super annoyed at the end… a photographer should spend time to ensure you get quality shots of yourself. This is when I got really upset… they took photographs on a digital camera, but then told me they needed a whole week to process the photographs and I wouldn’t receive them till the following Friday. WTF? why… I told them I needed the photos by Wednesday and that’s why I was getting them done. and they had told me they could provide me with a digital copy on CD. I really did not understand why it should take so long to give me a digital copy. No one ever told me about it taking a week to process before I made an appointment, and had I known I would not have gone here. The lady looked completely apathetic and let’s be honest she did not give a crap. She kept rolling her eyes at me, which made me even more furious. Afterward I looked at my receipt… if you didn’t have a groupon, their crappy services came out to almost 100 BUCKS… again… WTF? Thank god for Groupon. I will never recommend this place to anyone. Although my photos turned out alright, their customer service was SO horrible, I would not want anyone else to have to deal with their horrible service.

I went in for my daughters Baptismal photos and it was a horrible experience. The photos were extremely rushed and turned out horrible. The worse part was the lady was rude to my children, and husband. (She knew better then to be rude to me). I tried to stay nice thinking, maybe she got a couple good pictures. When I seen how horrible the pictures were, I was so irate. It is not easy getting a toddler and newborn, plus my husband and my self ready to take pictures. All for some little girl with attitude, who act like she had better things to do then her job. We only chose to purchase one photo, because we had to get invites out. Well when we went to pick up the photo a week later the girl saw me and pulled her manager into the room… When they both came out they were giving my whole family the cold shoulder. Horrible customer service, especially coming from a manager!!! We will never return to this location. They also focus on money without giving you product you want to purchase.

They only focus on your money. The quality and service is so bad. Wasting my time. Every time I see the picture I bought from them, I am so mad.

Had some family photos done here.
The people working there are decent and nice, but they should notify customers of issues. Due to a broken camera (which seems to be an ongoing issue) they were backed-​up. Plus, corporate also likes to make people schedule at 10 min increments (which the photographers say is unrealistic). So, a 12:30 appt became a 2pm time slot for me (and I was lucky… other ppl had longer waits).
The best way is to call or stop by to make an appointment. While waiting, I heard that «yes you can make appointments online, but the system is not accurate».
As for the photos, they were okay. For the package you get to pick 2 backgrounds. There is more availability for the kids if they can take independent photo shots (I think they have to be a certain age – in any case my toddler and baby don’t count).
There is a $ 9 per person session fee but getting the membership card waives it (for a certain number of people).
Anyways we finish shooting, they touch up some photo (or combine them into enhanced photo – which are more expensive. When selecting photo, the price is REALLY THE SAME. i.e. wallet size vs. two 5×7 vs 8×10 vs 10×13 are the same price! We were about to go ballistic with all large sizes but then you would look pretty silly with all your photos needing the same size (and more $$$) frames. So, keep that in mind. Normally you’d expect the pricing to go up with bigger sheets but that’s not the case (at least for up to 10×13 – the next size up is much more massive).
They had a current special where if you spend $ 100, you get $ 50 for your next portrait. We were able to hit it by selecting certain # of portrait photos (larger than 5×7) which turned it into a «package pricing.» Then, if you look online, you can find 10% off coupon. It doesn’t hurt to enter all the coupon codes – the pricing system will use the appropriate one.
It takes a little over a week to get the photo It’s printed on Fuji color.
Now, besides dinging them for the service time, I REALLY ding them for the photos themselves.
Your two 5x7s are on one sheet. Also, the sizes are slightly larger, with a thin white border on the photo for capturing printing information.
We asked and they DO NOT CUT. What the hell??? Luckily I have access at work to a table cutter so I can make straight cuts but if you only have a pair of scissors, good luck getting a clean straight cut.
Also, some of the photo sheets have a notch or something in it. While this will be covered by the photo frames we plan to get, I can foresee other customers simply having to see the unsightly divot in the paper.