MAC Cosmetics – Macy’s

I’ve purchased a few items from this location before and have never had any issues with customer service. A few weeks ago, I came here to purchase 2 lipsticks. Upon walking to their lipstick section, I was looking for the color that I wanted (I really didn’t know where to look and I wasn’t aware that they have 3 separate locations where they put their lipsticks). Within a minute of looking, an employee asked me if I needed help. I told her that I was there to look for a certain color and asked if it came in a glossy texture. She gave me the sample to look at and I asked her another question. She answered my question and I pretty much bought that lipstick and got another color too. After she gave me new ones, she walked me to the cashier station (a couple feet away). The cashier was also really nice. Even though I had to wait for the customer in front of me to pay, I was done within 5 – 10 minutes.

I didn’t get the name of the girl that helped me today, or lack there of, but it was the worst experience I have ever had at Mac, the girl pretty much just showed me the product handed it to me, after I had asked her for help with a certain look, she walked away and didn’t bother to come back to see if I needed assistance. They lost my business. And I’ll pretty much never go there again. Didn’t even want to help the person I was with, guess it was too much of a bother.
Shopped January 6, around 1130 am
Zero stars from me
I’m only choosing one because I have to

I love the products and everyone is really nice when walking through or shopping around and the people always change… I’m writing this review on their schedules for having your make up done ALONE. During the week they won’t take you until 1pm… which is ridiculous… they should have appt slots for anytime from open to maybe 2 hours till close. They would be able to see so many more people, meaning they’d make more money. I just don’t understand. I didn’t realize people only get their makeup done in the afternoon, late afternoon or evening.
Please make changes… I want to love your services.

I am writing this review about one of the newer associates in particular that «helped» me. I believe her name is Rachelle. I clearly stated what I wanted and she even repeated it back for confirmation then proceeded to get the 2 items as I stood in line. I got home and soon realized she gave me the wrong highlighter that I asked for. I may be at fault for not double checking the items while in store. But in my defense– she clearly stated back what I asked for before she got it in the drawers… HOW did she still give me the wrong items? Horrible job.
Just reading the other reviews this one shouldn’t come off as a surprise… I also work in retail so I am very aware with customer service. I do love a few (maybe 1 or 2) workers here and you can tell they love their job.

Management at this mac counter needs customer service 101. If a customer is late 15 minutes they r turned away, but if a customer arrives on time and the artist is 20 minutes late management does not have the common sense to have empathy for the customer until the customer has to bring it to her attention THAN she apologize.
Some key facts there were 4 FREE artist, the counter was not busy and when our artist arrived she helped ring up another customer buying product can u say wtf are we invisible?
Thank god this was just a appointment for my 16 to be exposed to learning how to apply makeup and not a appointment of importance.
All I can say is macy/​Mac u guys have a lot of work to be done in making your customers feel valued and not a bother to your Mac manager Dominque
Good luck Macy’s/Mac u need i

Worst costumer service. I went yesterday to return an item that didn’t work out. Even though I was next in line. The MAC employee told me to wait so she could sell items to the costumer behind me 1^st.

Ok so I lost a lipstick that I really loved and I was trying to look for it. My savior, a nice girl named Hollow (sp?) and asked how she could help me. I told her if I knew the name I’d know it off the top of my head but that it was a peach color. The first color she picked up was the right one! She even picked out a matching lip liner for me and showed me which eyeshadow would be best for the desired look I was looking for. She was so nice and has a great personality! I’m glad she’s apart of that team and I hope I see her again!

I went here on New Year’s Eve without an appointment so I am saying thank you to the lady who put fake lashes on me around 3PM. It was super busy and hectic in the middle of Macy’s and I browsed around for a bit but finally asked the girl at the front desk if anyone was available to do a lash application on me. She said I would have to wait about 5 minutes but she could do it. She sat me down, applied my lashes and added liner and mascara to complete the look. She asked me how I liked it and if I needed any other product today. It was a quick and easy experience! :-)
The only reason I didn’t give 5 stars is because of what I saw from the other ladies who were working there. I understand they must have been flustered and super busy because of the big night out but coming from a background of customer service, I never accept any excuse to be rude to a client.

Their lipstick collection is HORRRRRENDOUS!!!
They are dirty! I didn’t even want to test on my hands. Their selection is pour and repetitive.

The benefit bar. Will be posting this on all the macys Unilocal pages. I didn’t even want to give them 1 star but had no choice. Keisha the manager did my sisters eye brows and basically waxed everything off. Instead of apologizing she told her «your eye brows were to close together and thick». It is not her choice and my sister had asked for her not to touch her eye brows but to clean around it. Then she made her pay. I will be contacting the corporate office for her behavior. When you see a customer upset the. You should at least apologize. Never coming here again and will be blogging and Unilocaling about her!

I love MAC cosmetics. I have been to many many MAC stores in many states.
Omg the Macy’s new park mall MAC counter has the worst customer service ever. All of the ladies have bad attitude. Received really bad customer service from Martiza today.
Such a difference shopping at the Nordstrom’s Mac counters.
Never going back to new park MAC again.
And their selections are limited as well.

Makeup is one of the necessities that a woman needs in life, so I went to Mac the other day to purchase some foundation since I did not have anymore. The lady who helped me took awhile until she actually noticed me and started helping me find the foundation. After we had settled things, she started demonstrating how the foundation looks on my skin. She made the foundation look very unnatural and it was not blended in entirely. There were some spots that were empty and some spots that were buffed up with the makeup. I would even say that I could do my own foundation way better, so there is basically no point in her showing me it on my skin. She also kept talking about me appearance which made me uncomfortable. She did not say anything offensive or rude, but I just do not feel open to talk about my looks and personal life with a stranger. Anyways, this place is a okay go to store, but I would not recommend getting your make up done for a special occasion here.

Ok. So, I’m all about giving chances. I purchased something from the Benefit counter, and decided to go to MAC to look for a neutral lipstick. I’m looking and the MAC girl comes over and says, «How you doing?» Knowing full well she couldn’t care less. I tell her what I’m looking for. She grabs a lipstick and says «Here, try this» and walks away. Seriously? Wow. Employee of the Year, folks. Fool me once, shame on you, fool me twice and you must work at MAC Newpark Mall

I’ve been to this MAC counter before, and have never really had anything to complain about but when I went today (a Thursday at 11:30 am), I guess I just expected to be helped a lot faster… I usually go on the weekends, when they are super busy, and it just seems like you don’t have to wait around for as long… I don’t know how many times the lady told me she will be «right with me.» I patiently waited as they sold people single lipsticks and eye shadows, meanwhile, here I am, itching to spend some $$ and I am waiting…
Finally I get helped. I tell the lady I want a dramatic new look, I tell her what colors I have, and what colors I want to try. I even show her pictures of how I normally do my dramatic make up, and it seemed like it took forever for her to get all of the colors she needed, and still walked away about 100 times before she actually got all the make up on my face.
I started my review with one star as I waited, but I changed it to 2, because the lady who helped me really did do a good job on my make up.
Even still– I think I will stick to the Mac Stores, and not the counters.

I am a freelancer for MAC as well as independent. i have been shopping at this counter for years. I like the conveniency of it. I park in the men’s lot walk in get what I need then I’m off my way with out needing to walk the entire mall.

The «WORST RUDE AND UNEDUCATED STAFF» ever. So I gave a call to the Mac dept to exchange the item I purchased at Macy’s 4 months ago. Unfortunately I lost my receipt and the box in which it came in. However as per MACY’s return policy (from their website) you can return or exchange at item without proof of purchase that cannot be validated by Macy’s system and a store credit ll be issued for the item’s ‘s lowest selling price within past 180 days.
I spoke to Grachalle — manager at Mac and initially she just ignored stating that’s all crap and they dont have such return policies. So I went to macy’s website and read out the policy to her and she said «oh ya Macy’s has something like that but not applicable to MAC. I again spent 20 mins in proving her that MAC is listed as one of the dept in their list and all return policies applies to Mac aswell. It wasn’t enough she went on challenging Macy’s policies and at that moment I just gave up. I mean seriously? They work there and don’t even know company polices ??
It was such a waste of time and energy to talking to Mac staff. The manager was way to rude and I felt she didn’t know anything.
I then called the MAC located inside Macy’s at oakridge mall and Mac lady agreed for an exchange without any questions asked.
I wish I would have called them earlier.
I am never going to Newport Mac again.

The reason why I’m giving them 2 stars is because I went to get my make up done a couple months ago (but I forgot to write the review until now). I was seated and as the girl started doing my eye makeup, someone walked past her and said, «Remember, you have 30 minutes so try to do it fast…» keep in mind my eyes were close because she was doing my eyeshadow but I mean I could still hear? :/​hmmm all the other times I’ve gotten my makeup done at MAC they always took their time to make sure the outcome was flawless but not here at the NEWPARK location … well at least not anymore.
If you want your makeup done go to southland, but if you want to buy makeup and you know what you want… then it’s not that bad.

I don’t wear heavy eyeshadow make up when I go out but MAC’s products are great. They have an unlimited about of shades and finishes, the sky is the limit. On this occassion I purchased their eye liner gel and the ladies here are super friendly and helpful. The only bad thing about THIS particular MAC station is that it is on a really bad spot in Macy’s. Everyone entering the store to go into the mall walks through this area and it’s always a hassle. You can’t even look at their products without being bumped into and/​or rushed so that you can move out of the way. :(

Surprise, surprise. Another stereotypical review on the snotty Mac girls. Mac has a rep of sales associates being rude and stuck up, but it was never as bad until I came here yesterday.
I’ve been to different Macs where they just ignore you and talk amongst themselves, then maybe a dry «can I help you» when they obviously don’t want to help you. And pleasantly there were a few times where there’s a worker who warmly extends a hello and service. I’ve never felt a need to write a review til now because I’ve just accepted Mac isn’t known for friendly workers and it is what it is but yesterday…
I came during noon on a Wednesday. It was not busy. At. All!!! There was one customer having her makeup done and after a minute the worker said hello and she would be just a moment (she is not the problem). I knew exactly what I wanted before I got there, so there I am standing there. standing some more. obviously looking like I needed help. There were two other workers who, one who seemed like she was talking to a visiting friend, and the third girl who just walked past me. I know she saw me there too. So I quickly walk up to her and tell her what I need. She grabs it and tells me there’s a matching lip liner but her tone sounds passive aggressive. I say no thanks and the whole transaction was like I was such an inconvenience to her time. Why you got to be so rude, girl?

I love the way my lips look with the Mac glosses! I freaked out when I noticed that I was almost out on my favorite lipgloss so I came to this location for more.
There were some ladies doing makeovers which is fine, but there were 2 just walking around rearranging stuff. I waited patiently at the counter waiting for someone to come up and ask if I needed help, when no one came I walked around to where the girls were at and they completely ignored me. I asked for help and I felt like I was bothering them.
Why should I spend my hard earned money at a place where they obviously could care less about customers?
I’ll take my business elsewhere.