O’Reilly’s Auto Parts

What a huge difference in customer service. This guy name Gary who was also store manager was great guy. After he quit from this location; never got customer service at this location which I don’t care because I go there pick up stuff and leave in 5 minutes. I can totally ignore it. This guy name Henry is so rude. I loan tool kit which I wanted to return after their frame time. He refused with so much attitude. I was just pissed off. I returned everything I didn’t mean to return.
My business is not going here anymore. Auto zone couple of blocks with better customer service.

bad customer service… walked in and the workers just stared at me looking like i came to the wrong place… a hi would be nice!

So almost everyone here is pretty cool. Whenever I have questions they all help as much as they can or ask a co worker who knows more.
Bryan on the other hand needs to get fired. He has no knowledge and is really rude. I asked him a few questions and he kept saying I don’t know or I don’t know what to tell you. It pissed me off how he was saying it also. I come here a lot for my basic needs and now debating if I should go to another location. Bryan has the worst customer service and needs a reality check! Only reason I’m not giving a 1 star is because a couple other employees who actually help!

OK

Worst customer service ever. I purchased two bulbs for my headlight and rear brake light. I asked if they could assist me and one guy just said «we have two people» didn’t even say apologize. Well you obviously weren’t busy enough to go next door and buy your energy drinks. Next person told me to come back tomorrow. There was 1 person in line behind me… Boo on customer service.

Just left O’Reilly’s and completely blown away by the awesome customer service from Gari, the Asst Manager.
Background — Sunday morning and realize that the battery in my BMW is dying. I try removing the battery so I can get it recharged and after several frustrating attempts and a couple of bleeding fingers, realize that I don’t have the right tools to get it out. I love German engineering but not sure why they put the battery in the trunk.
Anyways, I proceed to Autozone which is my default auto store and they tell me that they won’t help me get it out… Autozone is not my default anymore. I call O’Reilly and speak to Gari who tells me to come on over and that he can’t guarantee anything but that he will take a look. So I head over to O’Reilly. I stand in line and explain my situation to another Asst Mgr who very casually says he can’t help me. At this point, I was starting to get super frustrated and ready to head home and find another option but decided that I would wait for Gari and I am glad that I did.
I saw Gari very patiently help some other customers who were in line. After he was done with the others, Gari came on out my car, checked out what we were dealing with and let me borrow the tools that I needed. Super nice guy and very friendly and helpful. Even came out after and helped me put the battery back in. What a nice guy! He deserved a raise and a promotion!!!

rude workers, and unhelpful. would recommend auto zone

THIS REVIEW IS FOR GARI,
He went above and beyond customer service and he was really helpful and honest. I came in needing a new battery since my car wouldn’t start. Gari was super attentive from checking the status of my battery if it needed just a charge or a new one, and we realized that my battery needed to be changed since it was more than 6 years old. He gave me a good deal on the battery and installed it for me as well. I am going to back at 7pm since he told me the harness of my battery isn’t the right one and he will said he will try his best in order to fix the problem.
Thank you Gari!!!

The other day, as soon as I walked in, I heard an employee yell really loud «Why am I always the one that has to do returns?! I am getting tired of this sh! t.» I don’t know if he was yelling it to himself or someone in the back but he was very unprofessional. So I just turned right around and left.

Been working on a few projects lately and decided to come to O’Reilly’s as I’ve used them consistently in Southern California. Although they’re going through a remodel or the store these guys and gal are great to work with. They carry some off the wall parts and will tell you where to source stuff locally they don’t carry. Much appreciated!
It seems the store is expanding their floor to carry more parts in-​house, so I can depend on these folks in the future to carry the parts I need.

I’ve been going to this store for over 10 years when it was Kragen Auto Parts.
They have everything I need or they order it and I get it that Afternoon or the next day. I’ve talked to the manager a few times (Ken) and is very helpful and knows his way around cars and the store.
Never had a problem with a return (not many things to return) and the sales they have saved me money
Good job guys.

They over price some items. So check online or any other stores before you buy anything. Also employees are very rude. This place needs new management.

I can’t say I really got what I needed from this place.
So, I first call in and see if they know what part I am talking about for my VW Jetta — did they? No. Further, I was passed to other members and then one guy kind of knew, but said I couldn’t order it over the phone. .. Weird. So. .. I went it.
While the guy who helped me in store was nice enough, he just had no idea what I was talking about. Then, when I took outside to my car, he said they didn’t carry that kind of stuff.. .. what about the guy I talked to on the phone?
Anyways. .. . the service while nice enough, just wasn’t as knowledgeable as I needed. Plus, this is in a small lot next to a 7 – 11, where a bunch of punk teenagers were hanging out.
You wouldn’t find me coming back. Oh well.

Great customer service! The staff know their stuff. I came here to buy spark plugs for my car. As soon as I approached the counter I asked if they had spark plugs for the year, model and the type of engine of my car. I already knew which spark plugs I wanted which they did have in stock. Paid and walked out happy.
I know that not everyone is a mechanic guru lol but that ok. The staff will help and knowledgeably answer any questions.

I have been looking around like crazy for some anchor points for my truck and i’ve yet to find the ones i want… but in my search to find them, i stumbled accross this O’Reilly’s. Same impression that I always get at an auto parts store… that glare about being a woman… as if i had stepped into the men’s bathroom or something. The only good thing about being a woman in an auto parts store is that you get asked right away if they can help me find anything… lol as if the isles wheren’t clearly marked but whatever… the guy behing the desk as pretty hot so i didn’t mind getting helped. ;) I really didn’t need his help with anything since I had already noticed that they didn’t have the anchors i wanted but since he was so nice (and did i mention cute) i decided to get the light bulb around the license plate that has been out since I bought it. Well, he looked up the model and said he did have it on stock and then walked around the counter and went to get it for me. NOW that’

The customer service here was awesome!
It’s a pretty big store and they just have one radio up at the check out desk so when you first walk in, it’s pretty quiet, which is always weird… but I’m over it.
My husband and I went in to buy a new headlight bulb for my Jetta and the associate, I believe his name was Raju, was very helpful and knowledgeable. We ended up buying new wiper blades also since they were having a rebate special on them and he printed out the rebate forms for us and showed us on their website where we can find rebates and coupons for future reference.

Very helpful staff but not much personality:-)

I went in about a month ago just to buy a replacement bulb for my Honda’s brake light. There was one other customer waiting at the counter, and no associates in sight. I went to try and track down the bulb myself but I am not car-​smart and wasn’t sure which one to get. I returned to the counter and the other lady was still waiting (I’m not sure whether someone had gone to fetch something for her or if she was waiting to be helped. It had been a couple minutes by this point.) Still no associate in sight, so I left.

I had a great experience at O’Reilly’s today. I met with Gari who helped me test the battery of my car and the alternator so that he can gauge if I need a new battery or anot. He took it upon himself to go above and beyond his scope of customer service. He even replaced the fastener that holds the battery together since my old one was eroded and rusty and hemade suggestions along the way if and when I need any sort of service for my car.
Thanks Gari for everything!

Let me start by saying that I come here because it is convenient as it is close to my house. Last week I bought a thermostat for my honda and installed it right away. They claimed it was OEM spec but my car was taking way too long to get to operating temperature. I basically had to drive 6 miles before it got to temp. For anyone that knows about cars, this is bad. Not only does it take long for your heater to work but it also wastes more gas and wears your engine out faster. Unacceptable! So I removed the thermostat and installed an OEM honda thermostat and everything is good.
I go back to O’reilly’s to return it. After waiting patiently in line I get to the counter and tell the guy I want to return it because its not operating to OEM spec. He asks «did you install it?»
Me: Yes (how else would i know its not working right?)
Guy at the counter: We don’t return parts that have been installed
Me: But its not working as it was suppose to.
Guy at the counter: I can exchange it
Me: I don’t want an exchange that most likely is going to work just as bad, I already bought an OEM one.
Guy at the counter: I can’t return it, how would you like if we sold you this part?
Me: you did sell me that part and I’m not telling you to resell it.
Guy at the counter: Well you’re going to have to talk to a manager. (he points to the the guy across the counter that’s helping someone else and by this time there’s a line of 5 people waiting to be helped)
So then I’m just standing there not knowing where I am in line.
Guy at the counter: you see that lady outside? she’s the other manager
Me: so am i suppose to go get her??? (WTF)
Other manager at the counter: I’ll get to you, I have these customers in line
me: I was in line
He finally gets to me
Manager: what can I help you with.
Me: I want to return this part because its not working as it should and my car takes to long to get to temp.
Manager: like what do you mean? are you driving it from a cold start?
Me: Yes. I have to drive about 6 miles for it to get to temp.
Manager: Well that’s normal, its been cold out lately.
Me thinking to myself: are you kidding me? its been like 70 degrees most of the week, we don’t live in Alaska.
Me: I’ve owned this car for 18 years I think I know that its not normal and my car is working just fine now with the OEM thermostat.
By this time I’m pretty aggravated. While I was waiting to get helped I read the refund policy on the back of my receipt which states «O’Reilly has the option to refund your money instead of replacing or repairing a part»
Manager: We don’t return parts that have been installed.
Me: Where does it say that? your policy states you can refund my money.
Manager: I’m not going to argue with you.
Me: Do you even know your policy? read the back of the receipt.
Manager: I’ll refund you under warranty but this is the last time.
Are you kidding me? last time? what does that mean? do i come here returning parts all the time? I came here 3 weeks ago to exchange a water pump that was under warranty that broke after 20k miles which was a replacement for the first one i bought here that broke after 5k miles. So the only time I’ve returned anything here is when your crappy parts that are under warranty break. But don’t worry this is the last time I come here. Where does O’reilly find these clowns? I’ve seen better managers at Burger King. You’re seriously going to stand there and tell me I’m wrong when I’m clearly right? And all over $ 12??? Great management style guy. You lost a customer over $ 12.
Stay away from this place. Go to Napa or Pep Boys or the Auto Zone that’s opening up next door.