Public Storage

Despite the concerns about recent burglaries per other reviews, the place looks good so far. It’s affordable, and the ceilings are high. Ashley and Nasira are helpful and friendly property managers, they provide excellent customer service.

Had our unit broken into along with at least 25 other people. They have one security camera. They should have cameras around the perimeter as well. We removed our items, or what was left of them immediately.

Don’t use this place if you want to keep your belongings. I also had a break in and about $ 4,000 worth of my property taken. I had the insurance so we’ll see how that works out.
There were another 3 break ins just last night so is this still a regular occurrence !

Stuff stolen and they don’t care at all. If I could give negatives stars I would. I am still fighting this if you go with self storage stay away from public storage.

Really decent storage place and Ashley has gone out of her way to help me finding another storage unit that was smaller and would fit better then the original unit I had. Very polite staff and they even give you calls for payment reminders and also to just check up on how the unit is working for me as well.

I’m getting worried that all of my items are gone, i was just informed that somebody changed my lock and broke into my storage. And the lady who worked there said that the district manager needs to be here for them to cut the lock. Wish me luck as I’m hoping that my items aren’t stolen.

Nasira was a great person and have nice treat with the people i like the way she explain everything about the service that she offer

This review is for the Property Manager Ashley. She was attentive to my needs and helped me find the space I needed quickly. I appreciate her helping me find what I needed at a reasonable price. This has been a smooth experience with this facility thus far.

Good customer service. They alerted me when locks were busted, and recommend adding security.
Nasira was really nice in advising moving out date, and called me to remind me I should tried to move before management dings me for the whole month rent instead of prorating for 10 days.

Nasira was very nice & helpful in providing assistance as we were having problems with our lock. The facilities is clean and centrally located.

I have been to many storage places but NONE have compared to my experience here yesterday. Nasira was so sweet and made the transaction so smooth and easy! If you ever come here, ask for her, to get a great experience.

Came here to rent a vehicle storage. got excellent service from Ashley. She met all my expectations and more. Very professional and extremely helpful. She really made my day!

I’ve been using this place for over a year and it’s so convenient, greatly priced, and the new lady at the front desk, Nasira, was a pleasure. I plan to continue to use them until I have a bigger place to retrieve my things. Thanks again!!!

Great customer service. The place is very clean. Nasira is very friendly and helpful.

Do not leave a review for this Public Storage or any Public Storage until you have moved out! Why? Because theft is rampant here at this site (and at Public Storage facilities in general… check online for related articles) and you will receive zero support from management when that happens. They will run away and hide. Customer service here is nonexistent.
Do not leave your belongings at this site or any Public Storage! They are not capable of securing their sites and they do not care about you or your belongings. You are just a number to them. Even if you use the best lock, it doesn’t matter. As the thieves can cut the bar that secures the unit.
My unit was broken into on May 12, 2015. The bar was cut. I lost thousands of dollars worth of belongings. Most times when I come to retrieve things from my unit, an employee drives by in a cart and sees me there. In other words, they know that I am there. They have one camera that sees everyone that comes in the place.
Extra Space storage claims that they get all the Public Storage customers that get burglarized. Theft is rampant at Public Storage! The manager at the Extra Space storage facility I spoke with says that my burglary sounds like an inside job!
Store here at your own risk! if you do, photograph everything and purchase the highest level of insurance! Public Storage lists «100% customer satisfaction» as their goal on their website. Really?! How can they promise that?
update 5÷15÷2015: I sent an email to the supervisor 2 days ago and have received no response regarding filing an insurance claim for my stolen items. Then I found these articles online this morning:
update 5÷15÷15: I found out today when I went to remove all of my belongings that two other individuals were robbed in my row. How many other people were robbed that day, this year? Public Storage will not inform you if robberies take place on site.
update 5÷25÷15: It’s been almost two weeks since I left three emails with the district supervisor requesting information. I have received no response to my questions! There is zero customer service at Public Storage, zero customer satisfaction!
This business should be closed down or at the very least, closely monitored by law enforcement!
update 5÷30÷15: I have sent a total of 14 emails to the District Manager, Joan Bonagan, since May 12 when my unit was vandalized. She continues to remain in hiding and unresponsive to my questions. This is the kind of customer support you can expect if your unit is broken into… management disappears.
To be clear: This site lacks qualified, trained management, and is incapable of providing the essential customer support in the event of a break in, which occurs continuously here, due to inadequate and trained staffing, and sufficient camera surveillance. There seems to be a theft ring operating within this facility.

Nasira is very kind and helpful. Sign up was a breeze and a good deal too!

Stored my belongings in a 10×10 unit on Mar 31,2015. Returned May 1,2015 to pick up everything to move into my new apartment only to find numerous items gone. A mountain bike, 46″ flat screen tv, a portable air conditioner, a roll away tool box with all my tools inside and a few more items. Guess that is why they MAKE you buy insurance. The lock had no signs of tampering and was a intact when I arrived to pick up items. Have no idea how they got on. Police officer told me there had been numerous break ins at this particular Public Storage recently. Maybe that is why they are called Public Storage… the whole public has access to your stuff. Gonna call the number to file a claim with the insurance company to get my $ 3000 worth of coverage. We will see how many teeth need to be pulled to get my $$$.

Great customer service provided by Nasira! Very knowledgeable and friendly. Sold me one of those mattress protectors to lay on the floor so I can have a somewhat protective layer for my boxes. Only complaint I have about the place is the such awful driveways.

Beware our unit was broken into over the holiday. It appears there have been numerous robberies recently only at this location. Our lock wasn’t cut so we are not sure how they were able to get into our unit. Trying to reach anyone to help us with this has been a total nightmare.

They have really friendly people working there like Nasira who was really helpful and nice. The big problem is that they have COCKROACHES. My boxes were there for 5 days and already had cockroaches inside! Also they were pretty humid as well. Another thing I didn’t like was that they «give» you a good deal but in the end you pay the same as in other places. For example they told me I was able to move my stuff there for 23 dollars but when I was there I had to pay for their lock and ‘mandatory’ insurance. In the end I paid over 55 dollars for their small storage unit.