Terrible customer service, rude representatives. they will not listen to what you have to say. A couple of hours after my first visit I went to this store again, hoping to find a different representative but the same guy that had«helped» me earlier was there, after five minutes of failed attempts to get him to answer my questions with more than shrugs and«I don’t care what the sprint website says» I asked for the manager. The manager said that he had no obligation to upgrade my phone no matter what was on the Sprint website. When I asked when he’d be able to do it he said«you can keep coming every ten minutes»
Mitchell S.
Rating des Ortes: 1 Boynton Beach, FL
less than one star, INFACT, MAKEIT2MIDDLEFINGERS! alphabetically — «assurance» is «boost» mobile is «sprint» is «virgin» mobile and each time — if they call back — they will give you another name — thats a branding issue to hide their crap service would you let your daughter date someone who had four different names they used at different times? whoever runs the branding for these companies must know what we all know now — that anyone connected to this bs operation would be hiding who they are and how to get in touch with them at all costs. usually you call and you get one of 30 different people in the BILLOPEANS. they don’t understand english, no matter what they say. yes, i know what i just wrote. some days they use different names when they are doing customer service. and, each time you speak with them, no matter why you are calling, they make you go back to program the phone, even though you have the names and times of the 19 others who had you do the same thing. ITBUILDSUPYOURMINUTESANDTHEYCOMPLETELYIGNOREWHATTHELASTPERSONWROTE — NOTSUREIFTHEYCAN’T READ, CAN’T WORKTHECOMPUTER. ORTHEREISNOCOMPUTER. if you ask for their supervisor, one of their co-workers gets on the phone to pretend. and if you ask for that persons’ supervisor, after they laugh, they promise to «escalate» this to the next level. THESYSTEMISDESIGNEDTOGETYOUTOTHINKTHEYAREDOINGSOMETHINGORGETYOUTOBUILDUPYOURMINUTESBYTRYINGTOGETTHEMTOHELPYOUWHENTHEYCOULDN’T MAKE A DIFFERENCEONTHEIRBESTDAYEVER! their techinical support people — thats probably one family somewhere in MANILA on a good day — never call back when they say they will — even if you have their promise, their name & their fake phone number extension — they will never call back and have no intension on follow through — ask for their supervisor? they will wake up someone else in the house, if it’s their turn. ONCEAGAIN, THEYWILLPROMISETOCALLYOUBACK — THATONLYMEANSIT’S THEIRDINNERHOURORLUNCHTIME — YOUWILLNEVERHEARFROMTHEMAGAIN. SO, — to lilly, anthony, wade, michael, roger, ann, pete, stuart, mary, maria, janice, cynthia, george, bill, louis, nico, philip, doris, stan and marge — who are probably all the same 4 people — this company of customer service and technical support people is the worst of the worst of the worst of the worst. they take your money for a service they never provide and they have activated your phone the day you got it, even though the«tower» doesn’t work so they can start getting money. the phone and system will never work. WHENYOUASKTHEMTOPAYFORTHEMINUTESITCAUSEDYOUTOHAVETOBEONTHEPHONEWITHTHEMOVERANDOVER, ANNHOWELL&RICHARDLANESAY«THAT’S NOTTHEIRPOLICY» —- SURETHEIRPOLICYISTOASKYOUTOBENDOVERSOTHEYCANDOWHATTHEYTHINKTHEYAREGOODAT! alas, when you finally get to ann howell or richard lane in their«techincal customer support unit» they will give you the royal run around for days, no weeks, so far — two months. sandra crenshaw — don’t you return your calls either? file a complaint with the fcc in washington — that is your best way to get them to at least respond 888 — 225 — 5322 when you ask for that persons’ supervisor, well ha ha — sandra crenshaw — she doesn’t even have the courtesy to call you back. BEAWARETHATTHESEAREALLTHESAMECOMPANIES — ASSURANCE, BOOST, SPRINT&VIRGINMOBILE– I SUPPOSEIFYOUAREHAPPYWITHWHOYOUARE, YOUWANTTHEWORLDTOKNOWIT — ANDIF U KNOW U ARE A SCAM, THENYOUTRYTOPLAYTHEOLDSHELLGAMEANDCHANGEYOURNAMEORDOTHE«LOUISIANA2STEP». There is a reason they aren’t AT&T or VERIZON — THEYARE A TOTALSCAM I WILLBETESTIFYINGAT A GOVERNMENTHEARINGFORTHEFCCORGOVERNMENTOVERSIGHTCOMMITTEEONTHISSCAMCOMPANY — HERECOMESTHENEXTWASHINGTONNEWSSTORY. — ANDTHEYCOULDN’T CARELESS — THEYJUSTLIKETAKINGADVANTAGEOFPEOPLE.