Things Remembered

I came this morning to pick up a gift they had the wrong date on it. I didn’t get upset mistakes happen. Came back 30 min later the assistant manager showed me everything looked perfect until I got home. I looked at it again what looked like a 5 was an actual 8. I had to drive from hayward back to newark to get it fixed yet again. I will never ever shop here again. If I can give no stars I would.

One Star only because I had to. Bought a Piano Wood Jewelry Box. I had a plaque engraved and went on Christmas Eve to pick it up. They tried to give me a box that was scratched on the drawer. I complained and they went and grabbed a replacement drawer to switch them out. I left with the box and when I got home and gave the gift, the recipient quickly noticed that the «replacement» drawer was actually a lighter shade of wood than the rest of the box. Shit! Spoke with them on the phone mentioning «refund» and they had the gall to say «technically we can’t do refunds» ??? Well technically I should have received the product I paid for, right? I had to drive all the way back out there.
I showed up and spoke with the Manager; he asserts that the drawer didn’t match because each box comes in with a slightly different coloration. Yet, in the next breath he is saying that if I want to come back out when they get more in he will give me a drawer that matches. Listen to yourself… how many times will I have to come out before we hit a match?
Totally disappointed as this was to be a special Christmas gift for someone and here I sit on Christmas Eve unable to fulfill that wish. Will never ever count on this store to ever rise to the occasion that they say they are able to meet. Shameful.

I am currently here in this store waiting for them to find my items. I got some things for Christmas gifts and it’s taking them a half hour to look for it. It’s ridiculous. All the lady can say is that things are really crammed back there so we can’t find anything. Wonderful! I doubt that on December 23^rd my items are the only Xmas gifts. And everything is «crammed» back there. And now they’ve told me that they’ve just lost my items! How is it lost? You mean you don’t know where you put it! That’s what you’re trying to say. The manager, Ricardo, really seems to care less. They’re telling me that I have to reorder the items, they can give me 50% off, and I’ll have to come back to get them in an hour. That’s the best they can do. You know what the best is? Not losing items. Disgraceful.

The store got my order done right on time and had it clean and ready for pick up. better prices compared to other places i have been and a large variety of products. also makes it less hard to shop for a guy!

I came here with my mother to get a gift for my nephew’s confirmation and looked through what would be an appropriate gift. We decided to get a water globe with an engraving in the front which was promised to be done by the next day.
I went by myself to get the item the next day and there was only one worker in the front. I patiently waited and I was assisted with picking up the item, checking the engraving to make sure it was exactly what we wanted & it was packed back up and ready to go.
There’s nothing horrible or fabulous to say about the place. Some of the items were down right overpriced for what they were but if you’re looking for a one stop shop for personalized/​engraved items, they got it here. They seemed to be unreliable from the other reviews but I got everything I needed in a timely manner.

I went here to purchase a wedding set of glasses, server, & knife. The sales clerk Jennifer was annoying to say the least. After she told us several times about how she hadn’t had her coffee and seemed to not be functioning to well, I filled out a form to have engraving done on the set that I picked out. Jennifer said it would be ready that same day, I said I would pick it up at 11:00 the next morning that would give plenty of time for her to do. the job. Came to pick it up the next day as I said I would and a different clerk was in the middle of engraving my set. When I asked why it wasn’t done as it should have been she said Jennifer said I probably wouldn’t be back «Huh» why wouldn’t I be??? I said I would. I spent over 300.00, of course Im going to be back! After waiting around for the clerk to finish engraving as I was not going home and coming back later as she suggested, she put the items in a beautiful velvet box with black engraving dust all over the glass and smudges and fingerprints on everything. NOT going back!!!

!This place is absolutely horrible ! I wish i could give negative stars! I spent a little over 300 dollars at this store last Christmas only to have my order lost a week before Christmas. Half the items I had originally ordered were unavailable when re ordering and the staff has nothing g but attitude the entire time !! They sent me off with a few coupons and basically said sorry but not sorry.
I would have never came back but I popped in the other day and didn’t see the people who I had interacted with previously. After being hammered by 3 employees about signing up for they’re rewards program (no thanks) I chose a frame, wrote out what I wanted engraved, and paid the cashier close to a hundred for a frame. Which I think is tottaly overpriced but for the occasion I bit the bullet.
I was to pick it up at 11am the following day. Of course, I got a phone call from someone named Jennifer saying they had wrote my frame backwards, really?, and didn’t have any more. I tried to explain that I had been through this before with them and she very rudely cut me off saying «I know I know we lost your order last year, I just wanted to give you as much heads up as I could !» I was dumbfounded and wanted to share a few words but held my twinge and agreed to be there Monday .
I WILL NEVER RETURN TO THIS STORE AND WILL BE CONTACTING UPPER MANAGEMENT! I worked in retail years, and would never ever treat my customers this way. Truly disgusting !!

Just to let you know, management changed to over the past few years. The store has gotten much better in customer service and selection. I walked in two days ago to buy a present for a coworker and friend who was leaving. I knew I wanted to make it special but I didn’t know what I wanted until I talked to Jennifer. Talk about friendly and amazing customer service. She helped me choose everything except for the A’s mug that she suggested I engrave. It was a wonderful choice and my coworker loved it. Right from the start, she was able to make my visit pleasant and enjoyable. I even got the customer service number and left a message for her store. I ended up the next day, going back to the store and buying 6 more bracelets and having them engraved. I love love this store. It has definitely improved since the last management.
By the way, they aren’t pushy. And they seem to know a lot about the products and are excellent at helping you save money.
Epic visit. Thanks Jennifer :)

I’m a bit shocked with the low rating, and I must admit it did almost deter me from coming here, but I’m glad I gave this place a shot! I was looking for a birthday gift and had wanted to get personalized Zippo lighter. Sure enough, they had a good selection of lighters to choose from, and then also a large variety of things you can engrave on it.
I ended up engraving a picture and his name on the Zippo, and on top of that they can even engrave something that you draw yourself on this one pad they have, so I made my own personal mark on there. They were very helpful during this whole process and got my order done within an hour.
The customer service here is definitely the best, and it’s probably what will keep me coming back if I ever need anything personalized. It’s probably not the best bang for the buck, but their selection and service make up for it.
I actually had a problem with the Zippo when I brought it home, the windshield for some reason popped open so you could no longer close the lighter. I brought it back a few days later and she replaced it right away, no hassle or anything. She even remembered who I was and what I had ordered.

When you are too tired to think of a personal gift for someone or don’t have too much time to figure this out, come to Things Remembered.
They have decent options that you can customize with an engraving and are not too expensive. Service was spotty though, the manager seemed hard working and like she genuinely cared and wanted to help. The others were just hanging out.

This store has awful customer service. On a recent trip, I had to wait while the 2 clerks finished their conversation about how one of them was going to quit and go work at Costco!!! WTF??? I will absolutely never go here again, they can kiss this customer goodbye!

The quality of products is great and the engraving usually turns out well. Just DO NOT go there if you’re in a hurry. If you have hours on end to spend — go for it. I buy stuff there all the time because I like the products, but after this last fiasco, I will definitely be sure to purchase their stuff online or at the San Mateo or Santa Clara store.
The male manager there was ridiculous. They do not train their employees sufficiently because only half of them know how to correctly work the machinery and do not know how to give refunds. Don’t even get me started on their inability to meet timelines. The last two times I purchased items they said, they’ll be ready for pickup in an hour… TWO hours later, i was still unable to go home with my items. This last incident, I purchased a frame for a wedding and was told it would be done an hour later. I saw they were swamped and was not in a hurry, so I told the manager I would pick it up the next day. Two WEEKS later I went to pick it up. It was in a bag and packed –when the girl unpacked it to show me, IT HAD NOT BEEN ENGRAVED! I was livid because I was in a hurry to catch a flight. She was alone and apologetic so I was not angry with her. She said she could do it in 20 minutes so I came back in 40 minutes and she was just starting on it! UGH! I really want to like going to the store because it’s close to home & I love the products… but that was the LAST TIME.
TIPS FOR THE STORE: 1.) Hire and TRAIN competent employees, set them up for success. 2.) Sufficiently staff your store so employees are not overwhelmed by the traffic. — think of all the money walking out the door because customers are tired of waiting around. 3.) Do not make promises you don’t intend to keep. Committing to a timeline that is not realistic does not make anyone happy in the end. If you, as an employee, are swamped — be honest with your customers and let them know so they’re not fuming mad when they return at the agreed upon time and get angry about being lied to.

We came into this store to but a personalized present for an upcoming anniversary dinner. I have gotten presents at this store before; therefore, I wanted the same service as in the past, which was good in the past.
My wife picked out a nice photo frame for a gift and had it engraved in the store. When we handed the picked-​out item to the manager on duty, she seemed like we were bothering her with our selection. She did not even make eye contact with us — causing us to feel like we did not deserve to be in this store and we are the customers buying a personalized gift for someone.
The clerk who was working at the store was helpful going over the engraving and taking payment from us. She had a great smile for the customers. If it was not for her, we would have gone somewhere else but she was too nice for us to leave.
In the end, I really felt that I should have left the store but I tried to buy for the sake of the great clerk. The items were not inexpensive and a little customer service on the part of the manager would have been appreciated!

One star mainly for their snowglobes.
Four stars off because i could get those online or somewhere else with wayyy better service than this.

This place is a hot mess! The service is crap! I walk in there and I never even get greeted! This isnt the first time either! I’ve been living in Newark for years and everytime I walk in the store, its the same rude pathetic service! I even had an arguement with the manager here who was trying to justify her wrong engraving. She told me to just take a nail and press hard on the metal to make my own period. Are you freakin serious? This place is a joke. Since then, I never go here. I just go to Serramonte Mall and get my stuff there. I’d never give my hard earned money to this pathetic store.