UPS Customer Center

I DISLIKE THIS LOCATION AND I AM STARTING TO HATE THE COMPANY. I PAID FOR DELIVERY AND THEY STATED I ASKED FOR MY PACKAGE TO BE HELD.....THEY F******* LIED......

Aside from the fact that this location is in the worst part of town, I was the 6^th person in line when I arrived here just before 5:00 on a Monday afternoon. The one employee working the counter was not even at the counter since he was searching all over in the back for a package. He finally appeared five minutes after I walked in the door.
Instead of paying the unarmed contract security guard who was just playing on her phone the entire time, perhaps UPS should hire a second employee to work the desk.
At least the customer service is usually friendly.

I hope other UPS locations are better then this. I called twice today and was guaranteed my package would be available at 8pm today after the driver decided not to leave a small cheap item at my door. I show up in a horrible area at 7:45 wait in the cold till 8 pm. I get inside told I have to wait. I wait till 9:10 and told I have to go home because my package is not there and they are closing. I can pick it up on monday? Really? I will be avoiding UPS and especially this location like the plague.

Simply suck! They called me saying they had my package and then when I arrive they say it’s not there!!! Seriously?! Why would you call me??? Ugh wasted my time! Last time I ever use UPS! Swear!

I have used UPS for my business for several years. This location happens to be my pickup location for claiming packages. Its convenient to my home and if you come during the day for service there is never a long wait. My only gripe is I wish they had a parking lot.

Absolutely horrible place. Last week I was not able to be home to receive the package. I called and they told me that they had it and I could come by between the hours of 8pm-​9pm. (Yes only one hour) I show up there at 8pm and there was already a line waiting for the door to open. The door opens, and we proceed to go in just to be informed that the driver was not there yet a mad that they should arrive within 10minutes. Approx. 20 people were waiting for drivers to come in, we waited until 9pm just to be told that they needed to and to come back in two days and that our packages will be there for sure, so we wasted all this time waiting for nothing. I was talking to the security guard and he mentioned that this is a normal occurrence.
UPS need to keep their employees and customers better informed. To tell the customer you have a package on hand when you know YOU DONT.

try
and let me know how it goes. i had a huge problem with the incompetent fuckwits in my local ups on gould in newark nj but
did truly help me

Unfortunately this is the location where I have to pick up my packages when I use the hold for pick up option. Not exactly the best place to get in and out off and the parking sucks.
Minus a star for all the low lifes that happen to be on line there no matter what time you come for your pick up.