Spark Industries

Since July of 2010, I have been a user of the electronic cigarette.
Through a colleague of mine, I was introduced to
— which is now
. (Spark Industries)
I LOVE their product: the flavor, the nicotine dosage options, their batteries, chargers, I love it because it’s the size and shape of a regular cigarette, and not those big bulky ones that everyone else seems to be using. (though they sell those too)
For 4 and a half years, because I’ve grown to really LOVE the product, I have put up with the POOREST customer service I have EVER encountered in all my life. As a long-​time customer, you would think by now, I would have this GREAT rapport with this company but. sadly. I do not.
In the beginning it was tolerable to wait a week for a shipment to arrive, or to be patient when they didn’t have stock of what I ordered, which i ordered every two weeks since I started using them. They took a while to get back to you, if they did at all, and I had to give them the «growing pains» of a business startup … If I really complained enough (and up the chain) I would get free stuff sent to me to lessen the pains — but no matter how much free stuff I have gotten through the years, I’ve HAD it with their inconsistency, and unreliability — this company really has to remember, they are dealing with ADDICTS!!! I have spent about $ 8000+ over the span of time with this company (refills, accessories, batteries) … and I’m DESPERATE now!!!
I don’t even know why I bother writing a complaint email anymore … they NEVER get back to you … and then if you call them … oh, super nice on the phone with all the understanding in the world … but they NEVER fix the problem.
The last draw for me was when I placed an order for almost $ 100 on Dec 29^th — when I didn’t even get a ship notification for days, I emailed, and when she finally got back to me — it was to let me know that «orders placed after Dec 22, wouldn’t ship until after Jan 2^nd» to which MY order, didn’t ship until Jan 6^th and I didn’t get it until the 9^th. WHAT??? WHY DIDN’T I KNOW THAT YOU WERE SHUTTING DOWN OPERATIONS FOR 2 WEEKS — BEFORE THE 22ND???
Thing that sucks is, I CANNOT find a suitable PRODUCT replacement. So I BEND OVER and place my order and wait and wait and wait (and guess what … I’m WAITING AGAIN)
They have on their site that «orders placed before 2pm PST will ship same day» — LIE LIE LIE
I wouldn’t bother starting up with this company as a replacement for smoking source … Unless you are better about ordering and re-​order more frequently to ensure you do not ever run out …