Urban Elements

David and Rosemary J
After spending many hours on line and visiting furniture and specialty stores looking for just the right piece for our newly built beach house, we decided to take a look at Urban Elements. The customer service we received there was unprecedented! The care and time Kim spent with us reminded us of how it used to be at local «Mom and Pop» establishments. Kim not only helped us decide on the perfect piece for our home, but also at an excellent price point! It was immediately apparent that she is a true professional. Our only regret is that we just recently discovered this Newburyport «jewel»! Highly recommend this establishment for its uniqueness, style and excellent customer service.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I wish I could give them six stars. Kim’s amazing, and so is her staff. Really interesting selection of pieces, at reasonable prices. They work hard to make sure you buy what you need, what fits, matches, etc, without overselling. And the service post-​sale is simply excellent. The delivery team are great (to the point where I feel we’ve become friends — also, I may be buying too much furniture lately, if I’ve become friends with the delivery team). Point is: I trust them, and will shop there over and over again. No more Jordan’s, etc. Urban Elements blows them out of the water. Highly, highly recommended.

There are really cute rustic furniture pieces here. I like the spacious nature of this store, and the prices weren’t cheap but also not terrible for most of their sofa sets and tables. There are also nice display items and small things like key hooks.

Urban Elements makes me love my condo much more than I did before I found them! Referred there by a friend looking for a very specific couch, I met the owner Kim and she was helpful from the get go. She listened to what I wanted, helped me pick out the perfect fabric, looked at my measurements and I never once felt rushed or like I was asking silly questions. The showroom was spacious and beautiful — very inviting. The couch came ahead of schedule and her delivery team was amazing. I couldn’t recommend Urban Elements more! Sure you could get a cheaper couch at IKEA but not one as well made, comfortable, good looking or as quality as you can at Urban Elements!

What a lovely store, and rather large inside, too! My cousin was attracted to an imposing square, solid hardwood dining table. Excellent quality, and substantial, the type of table that would be passed down through the generations. There were beautiful upholstered chairs to choose from, to go with one’s choice of dining tables, along with end tables, home décor/​accessory items, lighting fixtures and more. The aesthetic defies categorization: not really contemporary, yet not «old-​fashioned» or mainstay traditional, either. These are the kinds of pieces that would complement any existing décor, I think.
The ladies here were polishing the big square table my cousin coveted, and we chatted a bit. They were so lovely and friendly! I’m certain my cous will return and do business here (I would, too, except I was just visiting from Seattle).

I left this review for their Salem location but actually meant to leave it here because this was actually the location we shopped at.
My wife and I recently relocated to the Massachusetts area from New York. We came to Newburyport to just browse around and check out the area. We walked by the Newburyport store and almost didn’t go in. I slowed my pace as we walked passed the windows and said, «Let’s pop in and have a look.» I cannot begin to describe how thankful I am that we did.
We had no real intentions of buying any major pieces of furniture as we had not even moved into a house yet (we were in corporate housing at the time).
We found a dining table made of reclaimed wood with a price that was so amazingly awesome that we HAD to buy it. Our only dilemma was that we didn’t have a house to take it to. Kim, the owner, said, «I’ll send this off to storage and when you buy your house, we’ll ship it.» That’s exactly what she did. We moved into our house 3 weeks later and she had the table (and a leather chair we bought on the same visit), delivered to the house. The guys even put the table together for us.
Kim has such a great personality and we are so happy to have met her. She’s very helpful and attentive. She’s given us great tips on the area like where to shop, eat and get massages!