EmbroidMe

The new location has tough parking but the staff is amazing. I came in with a small project about a week before Christmas and Barbara did her best to get it too me as soon as possible. I knew not to expect miracles, but they sure worked their butts off to get it to me ASAP. Super friendly and my project came out BEAUTIFULLY.

This review only speaks to customer service and prices, not quality of product. I went into inquire about prices. It seemed that three employees were there however no one greeted me when I walked in and for about three minutes no one asked if I needed help. After one guy got off the phone, he yelled across the room are you picking up something? He yelled it again, I didn’t realize he was talking to me. Then shouted «Ma’m!!!» Proper customer service would be to walk across the room and gently ask if I was looking for something in particular.
In terms of prices, it costs $ 10 to embroider one letter on a robe.

When I went to drop off my item they were very friendly and helped me right away. When I went to pick up my item, it was a totally different story. They told me my item would be ready next Friday (it was a gift for Christmas), but due to my job I couldn’t pick it up till saturday. When i went in on Saturday at 1015am to pick up my item the man told me my «item hasn’t even been started on». So I asked «how long it will take», he told me «half hour», so I thought fine I will go to Valencia mall to pick up last minute Christmas gifts, trying to be understanding that its the holidays and they are a little behind. When I returned 45 minutes later my 2 pillowcases were STILL NOT finished. When I asked again «how long will it take he told me «10 minutes». At that point I lost it, considering I had to be somewhere at 11 and it was now 11:10 and they still weren’t finished. He told me that «someone the day before came in with a big order of shirts», glad to know their business was MORE important than mine. I just sat at the table waiting for item to be finished. I told him «that if haven’t already paid for item (when I dropped it off) I would have just left». It wasn’t until I said this the 3^rd time he finally offered to give me my money back, which I didn’t take (I’m not that mean). Finally at 11:20 my items were FINALLY done. He asked me «if I would like credit for a future service», but I told him «I clearly will not be returning in the future». 2 stars, because at least the quality of the work was good, but on the customer service and timing I would give 0 stars. Hope this doesn’t happen to you!

We’ve been a loyal customer ordering our company’s work shirts for several years — they make up pricing depending on the weather apparently. Spoke to Barbara to find out how much it would be to JUST use them for our embroidery on a future order — was quoted $ 8.50each shirt (we have always had the chest & the sleeve embroidered here… ALWAYS, and our logo is 4 letters)… we brought in 35 shirts to be done & were told it would be $ 5.50 additional charge each shirt. Joe said it was because we didn’t order the shirts through them. (This is why I phoned prior to find out how much to JUST embroider!!) From one small business to another… Customer service is everything…

EmbroidMe does great work with both embroidered clothing and other types of promotional products. We’ve ordered a variety of different shirts from them and always get great workmanship on time and friendly service.

Love these guys. Fast and awesome service. They know me by name which is always nice.

Stephanie and her competent staff can and WILL do whatever you need in the area of Embroidery.
I’ve used embroidme on several jobs throughout the past few years and have experienced nothing but perfection and top notch professionalism. If that doesn’t convince you, just ask around in this city, this companies involvement in the community is stellar as well.

I wish I could remember the guys name that helped us, but we were very impressed with Embroidme. They got everything done a day sooner than expected. The embroidery came out looking very professional. I will definitely be back for any embroidery work.

Embroidme is fast, flexible, and affordable. Their turnaround is very prompt too! No minimum orders, contracts, or monkey business. I can take risks trying out new materials and hats or shirts for my pest control company and they always turn out nice-​looking. Stephanie is nice too!

I have had hats embroidered here on more than one occasion. Joe who works there is a true professional and has always taken care of my needs. I highly recommend this location to anyone who needs a hat or shirt embroidered.