Kohl’s

«DOES ANYONE WORK HERE»??
That’s what I had to do to get a price check for a small appliance. I looked around and found that they didn’t have anyone working in any of the surrounding departments. What I did find was that they had prices written on stickies for some of the appliances.
I wanted to pick up some newborn clothes. It was a mess. Clothes were everywhere and all over the floor. Nothing was organized.
Walmart is Much more organized and find help when you need it.
I won’t be going back.

I have been in this store a few times when in the area. In general, I really like to shop at Kohl’s, but this particular one makes my mind dizzy!
The times I have been in this store, the whole place seems to be in disarray and very unorganized. It’s hard to find anything. Displays look like they haven’t bee straightened up all day.
My visits to this particular Kohl’s hasn’t been just at holiday or big sales times — that I could almost understand.
Needless to say, it isn’t my favorite place to shop.

Lame af cashier service and extremely messy, disorganized store. I did find the pajamas I love, but will likely look online for them in the future. When I was there many months prior, I was told that the $ 30.00 kohls cash I earned would always be accepted, regardless of the expiration date. Today I found out differently, by a bored, unapologetic cashier who refused to offer a managers assistance. She shrugged when I told her the issuing cashier told me I could use the coupon even after it expired. When I kindly asked why I didn’t earn new coupons for my expensive purchase she said she didn’t know –and didn’t know what days they did that. Come on, kohls — pay enough to hire people who are capable of basic kindness to smiling, pleasant customers. I was just treated like royalty for a 25 dollar pedicure, but spending hundreds of dollars and being nice at Kohls got me a bland, bored and totally uncaring unprofessional who’s clearly just milking the clock. Also, clothes everywhere on the floor and draped over racks was so sloppy. Goodwill is cleaner and neater. Step it up, you’re not selling cheap items.

Unfortunately this store has all the negative qualities I’ve encountered in the Rochester store.
To Summarize:
1) Displays are untidy and not properly arranged by sizes.
2) Sizes labeled on the hangers often don’t match the actual size of the clothes.
3) Prices are marked up and then marked down to make it seem like clothes are always «on sale» when they’re really not.
4) Long waits in the checkout lanes only to be barraged by credit card offers by the cashier even though you’ve politely declined multiple times.
5) Clothes are mostly made in 3^rd world countries. I have yet to find an item made in the US.

I love Kohl’s. I go there every year for black friday specials and always find something great (for myself). The employees are usually really helpful. For example last time I went there to buy sneakers I found a shoe with no match that was my size and I loved. The girl went out back to find the match and seemed more excited than I did that she found it. A lot of people would make you feel bad for being kind of a pain. Also they have a very easy return policy. Pretty much no questions asked. The only thing they could work on is the disorganization with some of the clothing sections especially inside and right outside of the dressing rooms. It can get pretty cluttered and messy.

As a rule, I don’t do business with this type of store. My wife plays the specials game with them, a couple of times a year going there at 6:30AM to get special pricing. About 2 months ago, I bought some wicking t-​shirts there for running. I am not a shopper by nature. I was put off by their pricing, as I couldn’t tell how much anything actually cost. I finally gave up figuring, if it was too much, I’d just leave my stuff at the counter and walk out. I was able to get 4 t-​shirts for about $ 50. They asked if I had a Kohl’s card (I assumed a customer loyalty card), I said no, then filled out a form to get one. They said it would be about two weeks before I learned if it was approved. Only then did I realize I had just applied for a credit card. I planned on taking my 10% savings and canceling the card as soon as I got it. I would not provide my SS#, so they rejected the app; all good.
While having my car serviced in town the other day, I decided to pay another visit. Again, I couldn’t really tell what the prices were, but they seemed to be in the same ballpark as the last prices I’d seen. When I checked out, my 6 shirts cost me $ 185!!! I was dumbstruck. By any calculation of the prices listed, I don’t see how they arrived at that number. I wanted the shirts, so I paid the money, but boy, am I displeased. What is so difficult about simply pricing items as they are actually priced? In spite of the mostly neat appearance of the store, there seems to be very little order or structure to the way things are setup. I may return to online shopping for my clothing; this is just not okay.

Kohl’s loses two stars. The jeans were in no particular size order, it was totally random. There was a guy who kept going into the dressing rooms with two women, the young one being maybe 13 or 14. He was trying on clothes and getting endless opinions, but does a grown man really belong in a department store dressing room with a young girl? And shouldn’t there be some staff people floating around the changing rooms?
And they’re still trying to get me to take one of their credit cards. And tell them my zip code. Come on Kohl’s, what if I just give you money and you let me leave in peace? This trip really made me want to never go back.