AT&T

What a horrible store. I went there a day after Christmas and the store had zero customer. I should have figured that there is a very good reason for that.
I had such a horrible customer service experience. I went in to request assistance withporting a phone number to my newly purchased iPhone thru AT&T online store. Keep in mind that the store has 6 or so employees doing nothing because there were no customer there. Instead of helping me they said that I should call AT&T to get help. I said you guys should help out because you are AT&T and the manager’s response was we don’t do that here and all service provider do the same. What a bunch of BS and a bunch of lazy unprofessional and uninterested employees. They all should be fired.
I went to my local AT&T store in Huntington Beach and the employees there provided the help and kind of laugh because they said any AT&T store should be able to help.

I would recommend seeing Michael here. One of the best reps I have seen and dealt with in awhile. He is constantly looking to see how I can save money on my 2 iPhone 6 Plus and 2 iPads and always ready to help. I work 1 light away and he and his staff are always helpful. I highly recommend coming to this location, parking is always a bummer but worth the wait!

Went to this location to get the new BlackBerry Priv and Justina, timi, and Leah were incredibly friendly and helpful. True definition of customer service

Marissa & Liz, that’s all there is!
*see what I did there?!
Seriously, outstanding customer service!

I was really excited to ask about the iPhone 6S Plus but was sadly disappointed by the poor customer service at this AT&T location. When we first walked in, none of the representatives bothered to greet us or even let us know that there was a wait list that we had to put our names on. After waiting about 10 minutes, someone finally walked out from the Employee Only room to start signing people up for the wait list… but they didn’t even go in order. Someone who had walked in after us got put on the wait list first. I didn’t want to cause a scene so I just signed up after the other customer.
After waiting for an entire hour, we decided it wasn’t worth our time to wait any longer so we left. That’s the last time I’m ever going to this AT&T location. Any place that doesn’t acknowledge me as a valued customer doesn’t deserve my business.

I don’t know how this AT&T store received 4 stars before, they definitely don’t deserve it, at least not from my experience today.
They’re customer service is absolutely terrible.
1) Apparently you need to sign-​in for walk-​ins. However, there were no signs anywhere that says please check-​in/​sign-​in with a representative first. So what happened was another group of people came in after me and sat down on the opposite side of the room, and when finally a rep was free, she walked up to them and sign them in first. I had to physically go to that rep to say, hey, I need to sign in too.
2) So after signed-​in with them, I had to wait for about an hour. But during my weight, another group of people came in, and a rep signed them in, but they were helped before I was.
I waited there for one full hour and was left unattended. What also made me rate them 1 star is because there were 2 reps who were just standing by a register talking. I believe one rep was assisting 1 customer, but the other rep just stood there chatting. That other rep was assisting another customer earlier, but didn’t bother to come over to assist those that haven’t been helped yet.
I don’t know what their excuses are, but from my observation, their customer service was terrible, and I will NEVER return back to this AT&T location.

They sold me a package deal for DirectTV, Internet and phone supposedly at $ 71. After a month and a half and while I spent hours on the phone trying to get the service installed, they failed to connect the phone and the Internet. I finally canceled the whole purchase and switched back to Cox! Their lack of professionalism is unheard of!!!

This AT&T was a pleasant experience when I ordered my phone with Jack. Jack was very nice, helpful, friendly and professional. He made my purchase experience very pleasant! The second time I went to pick my phone up (at&t had to order it) Jack was off and I had a terrible experience with sales associate Chris. He showed NO PROFESSIONALISM whatsoever. He was rude, irogant, and condescending. This will be my last visit to this location.

I guess this is one of those situations where att employees know you need them, more than they need you, because the service was terrible.

I visited this office at 10am this morning after my phone was stolen last night. They were so great and knowledgable in the insurance claim process and even added my sim to my old phone while I waited for my replacement to come in the mail. It’s service like this that makes dealing with difficult situations easier. They were amazing!

Just went in again and this time I saw Trevor. I had made the mistake of going to another ATT location in Santa Ana in October– to make a long story short my bill was kind of messed up because they did something they shouldn’t have when I purchased my phone. So to fix the situation I first tried calling ATT to get help over the phone– no good. They gave me some weird info that made no sense and I decided I needed to make a trip to an actual ATT location to deal with it in person. I went back to this location again because MH was so helpful the last time– but he was on his break so Trevor helped me instead. He took care of my billing problem immediately and was super helpful and friendly too. And he saw a way for me to pay less on my insurance and took car if that too. This is definitely the only ATT location I will be coming to from now on.

After 2 horrible experiences at the AT&T on 17^th street, we decided to come to this location. Jack was so personable and knowledgeable, he made the transfer of lines so easy and cheaper for us. I’m so glad came here and I guarantee we will only come to this store from now on! Thank you Jack!

Thank you so much AT&T Newport Beach! I came in to upgrade my phone and was helped by Jerad and the store manager, Priscilla. Jerad took the time to to really dig into my account, break down what I was paying (for my cellphone AND my home services!) and made a suggestion that saved me a ton of money and gave me better services! I was very impressed with the amount of time spent to make sure I left the store a happy customer. Jerad ensured that all of my contacts in my phone were transferred, my email was set up properly on my new phone, and that I had a complete understanding of what all of my new plans and services were and what I was going to be charged. The manager, Priscilla, came over periodically to make sure everything went smooth. As I waited to be helped, I watched all of the very attentive employees spending a great deal of time with the customers. It was well worth the wait.

Had a great experience at this store. My sales rep Trevor was super helpful and knowledgeable. I have dealt with a lot of cell phone places over the years. Glad to get some great service and qiuck. I would recommend this store to my friends and family.

Uggghh. Worst customer service of any AT&T store I have been too. I was asked my name when I entered for check-​in but then received no further communication or acknowledgment. Employees standing around on their phones while we sat… and sat. We can tell when you’re doing business on your phone and when you’re clearly texting friends. No thanks. We left after waiting more than 20 minutes.

This was my first time to this location and was greeted very welcoming by a girl named Justina. I wanted to move my service from Verizon which of course I’m so over their ridiculous pricing and asked her what my best option was as far as plans. She was very well knowledgeable and seemed very interested in my needs. I ended up getting the new IPhone which I’m sooooo happy with. She even helped me transfer all my information which was a big time saver for me. Overall very pleased and will be coming back to Justina soon!

Absolutely the WORST customer service I have ever experienced in over 10 years of being an AT&T customer or EVER for that matter. Trevor the sales associate is rude, condescending and was on his cell phone texting the entire time showing NO respect for his job or any professionalism whatsoever. Will definitely NEVER come back to this store. AT&T take notice– this employee is giving you a bad name!

Worst customer service ever. No one bothers to greet you when you enter the store. There is no process set up to check in guests and advise regarding potential wait time. Employees keep their heads down to avoid eye contact with incoming customers and draw out existing conversations with needless banter and excessive small talk while customers are left to wait in limbo. I was there to add another phone line and upgrade my existing phone. What a complete waste of time. I felt so uncomfortable waiting over 30 minutes without anyone acknowledging me that I finally walked out.
AT&T management needs to seriously review this «ignore» incoming customers mind set. Very disappointing.

It’s 9:40 and super quiet. I see three people working in the store. One is helping one other customer. In spite of this, I’m told I have a 20 minute wait, because everyone is busy.
Ugh.

The last time I was in an AT&T store was back when I switched over from Sprint and that was like 6 years ago. Since then, I do all my business online or over the phone and there’s never really been an issue.
I was here last night to upgrade my plan, look at new phones, etc. Since it was shortly after the holidays and there was a major sale going on, the store was a bit busy however we were waited on fairly quickly.
The whole changing plans process was a bit stressful but the staff handled it really well. I was able to upgrade, get the new phone, and have all my questions answered professionally. I even received a follow up call today addressing my concerns from last night. I can not thank Heather and the retail manager, Meaghen (sp?) enough for handling my concerns. If I ever need to visit a retail store, I’ll go back to this one.