Baskin-Robbins

I’ve come to this Baskin Robbins a total of two times and I have to say, I can’t believe I’m dissatisfied with an ice creamery of all places! The flavors are all the same as any other Baskin Robbins which is the only reason why they’re getting two stars but in regards to customer service? Bleh. And the toppings? Emergency room worthy, literally.
Walking in I got glares, as if it was a burden for me to come in, and I totally understand, people have bad days but I try to not make my bad moods so apparent when customers walk through the door at my job. I was almost afraid to ask for samples of new flavors! I did anyway and wow, I didn’t think their annoyance they had for me could be anymore obvious but I was mistaken. At least I got a «thanks come again!» as I walked through the door and to my dismay, I did.
The next time I came, I got my usual cookie dough in a cup but I decided to be adventurous and get some strawberries on top (that counts as a healthy snack right?) Unfortunately this was obviously a sign that I need to embrace my unhealthy eating habits because not even an hour after eating the ice cream, I fell ill and couldn’t stop vomiting. After going to the doctor, I found I got E. coli poisoning, as this was the only thing that I had eaten because we just moved and I wanted a nice snack, I told him about the strawberries and he immediately confirmed that had to be it. If you don’t believe me, it happened to my friend the following week. So, ice cream that I can get somewhere else for a cheaper price on top of fruit that isn’t properly picked/​washed/​what the hell, ON TOP of crappy customer service? I’ll pass.

Baskin Robbins is a childhood favorite. Thankfully this store provides great ice cream and great service. I come her regularly and have always been treated well. I hope whatever employees caused the negative reviews are replaced. Good Job!

Good place
Clean
Good workers
Typical menu
Good price
Good location
Easy parking

Ice cream on a hot day? Yes, please! We came here yesterday after our dinner for dessert and to have something cool. This Baskin-​Robbins is located inside a shopping center with a few restaurants and a gas station. We got there nearing closing time, so it was relatively empty. When we got in, the employees asked us if we wanted samples and obliged us with our request. We decided on a salted caramel and strawberry to share. The employee that was assisting us was very nice and provided us with extra spoons and greeted us with a exuberant «Have a nice day!» as we walked out.
There is plenty of seating indoors and outdoors. We opted for the outdoors since it was so hot. The outdoor area was super cute and had great lighting. (I think it would be cool for a post-​date dessert). Our ice cream was also pretty good. They both tasted creamy and hit the right spot for our dessert craving. I also noticed a ton of yummy looking ice cream cakes here and will definitely be back here when I need a cake.

First of all, really «kkkk p.»? You’re going to play the race card? Pathetic. Anyways, I came here a couple days ago and picked out the already made cake. Lani, was quick to help me right when I came in. She was very attentive, which is always awesome! She sat there and dealt with my indecisiveness for 10 minutes! Bless your heart, Lani! There were other customers so I told Lani I would wait for her to help them. Then Julia came to help me, and I told her all the things I wanted done to the cake. Then I wanted it written on and decorated (you have to put in that kind of order 24 hours in advance!) I asked for very specific detailed things on the cake and she did it without giving me a hard time. Lani took over and made the cake exactly how I wanted. I spent about 30 minutes there making their job difficult (sorry girls!) but they did everything without a complaint. Ps: the cake was a huge hit!!! I’ll be back (but just for a scoop, I promise!) thank you girls, you made me a happy customer!

Worst experience I’ve ever had! I hope the owner or manager sees this. Whoever the dark haired girl and guy that were working the closing shift on February 25^th need to be fired. The girl was literally pulling at her hair because a customer walked in at 9:50pm and the employee made a rude comment and the customer asked «was that directed at me?» And the employee replied «umm no» in a sarcastic tone. The male employee was rude because at 9:58 he walked right up to us and said we’re closed so you have to leave. I’ve never kicked anyone out of the business I own just before closing. I would’ve certainly let them finish their ice cream. Worst experience ever and considering I live right across the street I guess I’ll just drive 15 minutes to Irvine now and have ice cream at Creamistry.

I visited this location on Sunday Feb 15^th, and I can honestly say this was the worst experience I have ever had at any fast food or retail experience EVER. I was there to pick up a ready made cake, I arrived 5 minutes before they were scheduled to open, doors were locked so I waited. .curiously there was a customer already inside ordering, but they must have locked the doors behind her. Another customer came just then with her young child and waited like we did, finally the one employee opens the door, we go in… we both were there for ready made cakes, but when we went to the freezer we were yelled at by an employee named Julia Collins, who tragically turns out 2be the Assistant manager, yelled at us «PLEASE DO NOT OPEN THE FREEZER DOORS, WAIT 5 MINUTES AND I WILL HELP YOU WHEN I’M DONE! «
The other employee comes over to help us, so now she yells at him «EITHER THEY WAIT, OR YOU HELP THEM! SEE THIS IS WHY I DIDN’T WANT TO OPEN THE DOOR YET!
We told the employee if he could help us as we didn’t want to deal with her, to which he did, very jice, very professional.
We got our cake, went to pay.
When the other lady with her young child went to look through the freezer doors at cake flavors, she then yelled at her, «MAAM, I ASKED YOU TO WAIT 5 MINUTES, CAN YOU WAIT!!»
the customer said to her, I’m just looking, can I look? Then the asset Mgr yells at her «LADY, DON’T GET AN ATTITUDE WITH ME, BECAUSE I WILL ASK YOU TO LEAVE!!»
Needless to say she left,
This is where I asked the employee who was the manager and he tragically says, this rude old woman was! I have my theory as to why she was so rude to us, and the other customer… the woman let in early and being helped by her was white… myself, my husband, the other customer and child were not… coincidence? I don’t think so. I called the Manager and spoke to her, but I am taking it to their corporate office today. Won’t be back at a Baskin Robbins anytime soon sadly.

Bring back the S’mores and I’d be there every day!!!

Excellent service should never go unnoticed. I called at 6pm on Friday to order a custom ice cream cake not knowing that I needed to have 24 hour notice. Judith took my call and she was awesome! It was the end of her shift and she still took time to take my order. I went in the next day at 11 when they opened, and showed her a couple pictures from my phone of what I wanted my design to look like. All I had to do was email it to her. She made my cake in 5 hours! Judith was so creative and even called me to see if I wanted to add borders to the cake. I really didn’t care and trusted her to design it however she thought was fit. The ice cream cake was a hit and I really appreciated her following through every step of the way. I would much rather get a delicious cherries jubilee ice cream on white cake (tasted like pound cake) with the design I want than spend $ 200 + for a custom cake elsewhere (and I hate cake). I really appreciate all her efforts, timeliness and great customer service. Thank you Judith!!! You’re awesome!

Workers here were super helpful and friendly. The woman who helped me was a new hire and she was the sweetest person ever.
The smell of this place is just wonderful — the moment I walked in, the smell of waffle cones and ice cream hit my nose and I loved it.
I bought an ice cream birthday cake and it did not disappoint, both for the birthday boy and everyone else who took part in eating it! I may come back for a scoop of ice cream sometime.

I am updating my review and star to reflect a change in the employees’s and service. Since my last review they must have hired new people because they now have more people working, are very friendly and display some great smiles!

Walked in thinking I would get my norm, just a sugar cone…
UMMM NO. Upon arrival, smelling the waffle cone I knew I instantly had to have one.
Went with the Mint Chocolate Chip Scoop and the Chocolate Cookie Dough Scoop — both were ginormous.
So. Much. Noms.

I’ve been going here for 15 + years, first time they had such a hard time getting my order correct. Miss quoted price to my order then I showed up on pick up day and my order was incomplete. Customer service is truly dying. So sad

I’m quite impressed with the soft serve! Less calories, feels light, less guilty and still gives you that treat satisfaction. I’m not sure if it’s a vanilla or just plain flavor but it definitely is tasty and I would recommend it for anyone trying to watch their calorie count. This location seems to always have foot traffic and the staff are always very friendly.

Baskin Robbing ice cream is always great. I love it. They are usually well stocked and have never run out of a flavor I love.
The service and staff leaves much to be desired. They’ll greet you, not often with a smile. They always have a hard time figuring out if someone is already helping you.
I tell them my order slowly and clearly. They often ask me to repeat it more than once.(I don’t order any crazy special combination like those Starbucks people with the 140degreenowhiplowfatextrashotcaramellatte) One time after repeating that the only other topping I wanted was chocolate sprinkles, they threw on another topping instead and then looked confused and then threw on the chocolate sprinkles. The girl asked, «oh… this isn’t what you wanted???» She didn’t offer to remake it, I didn’t care enough to ask her to. I just paid for it and wondered if every person there is stoned.
Their topping containers are dirty looking, you can’t see through them enough to identify what your options are, and they are not labeled.
The cakes they have on-​hand are good. When I last purchased a cake there, they did not have enough stock in some of the giant number birthday candles.

Ill keep this review super short, unlike my other marathon essays, because its ice cream and I don’t want it to melt.
I am a big fan of when places do something so correct and above the norm that I feel as though they need recognition. This BR is nothing short of one of the best I have ever been to (besides the one my friends family owned and i got to make my own scoops). The staff is super friendly and the size of the scoops are top notch.
I ordered 2 scoops and I kid you not they where the size of baseball and what makes this place really stand out is that they where as dense as a black hole! The person who made my order spent a good 30 seconds forming the ice cream ball and because of that superb attention to detail, there was no empty inside to the ice-​cream scoop like some other stingy ones have. It was a solid ball of ice-​cream and on top of they they still had the ice cream clown cones, I got one for my sister for old times sake.
Great place and great staff!

I am biased because I’ve worked here… but… the service here makes this Baskin Robbins location an exception to the rest! :P
Yes, I realize that BR is your standard chain ice creamery. I like it only because it’s what I grew up with… you know, before I started Unilocaling and when I relied on my mom to pick out where I could eat at. So while BR doesn’t have the amazing homey feel or taste to its ice cream, I can’t help but have an affinity for BR because it reminds me of good ol’ childhood days.
The ice cream is thick and creamy. Some of the flavors I’ve tried are overly sweet, while others taste perfect. My absolute favorites: Cookies & Cream, Mint Oreo (consistency can be improved), Pralines & Cream (I have not been able to find a better Pralines & Cream ANYWHERE – the pralines are perfectly toasted, hard, and chewy at the same time), Apple Pie a la Mode, and Quarterback Crunch.
Overall: 3.5 for the ice cream, 4 for service and nostalgia :)
**BR now offers ice cream flavors that are fat-​free, dairy-​free, and/​or no sugar added. I’m more of a thick, creamy ice cream girl but their soft serve, sorbets and such are not shabby. (It’s really easy to pack on the high fructose corn syrup with the soft serve smoothies, blasts, etc. The «real strawberry» syrup BR uses is NOT GOOD for you whatsoever, lol! I’d stick to just getting a scoop of ice cream on a cone.)
**Try their waffle cones. They’re made fresh daily!
**Accepts credit cards.
**P.S. Kobe Bryant brings his family to this location to get ice cream! Order two scoops of Apple Pie a la Mode on a cone and pretend you’re living it up in ice cream goodness alongside Kobe (Apple Pie a la Mode is his favorite flavor)… or come by this BR often in the summer and you might be able to spot him :)

OK, I’m going to be a bit biased. But, I love this location! Their staff are nice and greet you with a smile.
p. s. make sure you sign up for the birthday club ‘cuz you get a free scoop of ice cream.

Pretty standard 31 flavors. Nothing really stands out except 2 things.
1. The air conditioner is on waaayyy high. Burr! I ate my ice cream in my car with the seat heaters on!
2. They were playing really good old Greenday.