Brandy Melville

Worst customer service ever. There is no reason people should accept that. Pretty much every bandy retail worker is like that I get it, but this location is literally the worst. If you are reading this, GO shop at OTHER BRANDS. There are so many stores that sell similar products like PacSun or 2020. If you have to buy from brandy, go to the spectrum one. It’s much more better.

I don’t agree with all the bad reviews here. They moved across from the Apple Store and I work in fashion island and I shop at Brandy often. Every time I’ve gone in I’ve received help from the girls and even compliments and smiles, maybe their customer service was bad before but every time I come in they’re nothing but helpful.

this is solely based on customer service, i get it— its a «young lively store»
but your associates do not bother helping, or the ones who are more knowledgeable probably work the register etc, i came in looking for stuff i wanted online, i asked if they had a skirt they immediately said no, but i found it in the store, no help what so ever. secondly asked for a shirt, and she was «helping me» proceeded to «look» for the item and was like dumbfounded said «i don’t know» and then another associate came by wanting to gossip and go to the back room, and the associate disregarded me? WHO does that! and the girl who came over noticed i was paying attention and she helped me even though she was clocking out, it’s really annoying especially because brandy’s clothes are more expensive than other stores for flat out basics, but obviously that doesn’t stop me, lol. im clearly going to stick to the Irvine location, they were more helpful x million. FYI not everyone coming to your store is a teeny bopper amp your sales floor associates on assisting others, even middle age women.
i used to do retail and i would be ashamed to have workers like this!!! i would never! i was on point, your store so little and easy to know, no associate should have the word «i dont know» come out of their mouth. millennium kids SMH

If there was a no star option without a doubt I would chose it ! When I walked in I wasn’t greeted whats so ever, it was a busy day however when I did ask for help the worker just ignored me. I asked another obnoxious snotty girl for help I simply was asking what size would I be if I’m a 3 (I’m a Levi Stratuss girl) she said «shouldn’t you know this» and walked away. Very rude! Don’t come to any of these stores yes the clothes might be trendy and somewhat nice, I suggest to go to Pacsun there are helpful people unlike these stores including Garden Grove and this store (yes I gave another store a chance). Brandy Melville just doesn’t seem to care about who they hire. As long as they look «hip» enough and have a snotty attitude. Bye Felicia

So I’m going to start with the negative. The girls that work here really need to re-​evaluate the way they treat/​interact with customers because customer service is so important for a business. If you don’t like working with people, don’t work somewhere that you have to deal with customers lol. I’m not saying all the girls here seem to have a problem with grasping the concept of sales associate, but many of them do.
That being said, the clothes here are so cute! I really like brandy clothes because, being a petite girl, it’s hard to find clothes that are flattering and fit comfortably without being over-​sized and the clothes here are very good for girls like myself. Be aware, brandy clothes come in one size! Rating for the clothing selection btw!

A lot of the associates here give off a negative vibe most of the time, doesn’t make me feel welcomed. They often complain about picking up clothes and what not in front of shoppers. I’ve had a girl roll her eyes at me because I looked at a shirt and put it back down. Sorry, I couldn’t see it all folded up and I certainly don’t work here… I never leave it super sloppy but I don’t do their job for them! They rarely ask if any help is needed. I feel that they should look for girls who care about service and can still be cute at the same time. It’s actually possible, wow.
I absolutely LOVE their clothing my closet is full of it! It can be pricey but nothing like urban outfitters. In my opinion, the quality is great on 90% of the clothes. Most of their clothes do need to be air dried otherwise you’ll notice piling after a few washes/​wears but for me that’s not a big deal. A lot of their clothing is amazing for short petite girls!

The clothing here is fairly cute, but the girls that work here seriously lack customer service skills. Im always in fashion island and i stop by every once in a while to check out their new stuff, but i myself only have like 3 items from brandy, since the fact that after 1 wash the clothes literally go to shit. Yeah theyre soft when you buy them, but all those soft little shirts dont make it though the wash.
The girls never greet you and are always standing around and talking to themselves. I even know a girl that works there and even she didnt say hi to me or acknowledge me. If you don’t want to help people, dont work in retail. We get it youre pretty and standing around and talking to other girls is easy but seriously, brandy at this location needs a new staff asap, because these girls are the most self centered and spoiled zombies i have ever encountered in a store.
I try to avoid this store as much as possible.

I just arrived in Newport with $ 500 to spend on a shopping spree that I intended on using at Brandy but after 10 mins of browsing and getting no greeting and dirty looks from the employees I was so disgusted I decided to shop somewhere else. The customer service was absolutely terrible. Very disappointed. Ex-​Brandy Fan …

The staff at this location lack basic customer service skills. No greetings, chatting among themselves WHILE they were ringing up my order without even telling me basic things (please swipe now, was everything okay etc.), noone on the floor trying to help the customers, or in the dressing room. Rude looks and snobby vibes all around; maybe it was unintentional or my own interpretation. I work in retail and I can understand a bad day, chatting when it’s slow, etc., but it was just a horrible experience. Make sure you have nerves of steel if you want to purchase at this location!
Brand wise, kinda expensive but the fabric is really soft on most things. I hope the shirt I bought holds up cause other reviews are saying the quality is cheap. Luckily, the shirt I liked was only $ 15! Cute store, cute casual clothing, will definitely try to shop at the Irvine Spectrum location!

Every brandy I go to is the same. The workers are very rude and would rather socialize amongst themselves than greet/​help their customers. I really dislike this store.

I recently paid for the «Annette Top» and a black choker on their online website. Shipping was a bit pricey since other places charge $ 5.95 for flat rate, but it was alright. Got the order in perfect condition with some complimentary stickers (was really excited). However, when I put it in the wash, it came out with stains since the black coloring came off on the shirt… Not the quality I was expecting from a $ 23 shirt.

The only positive thing I have to say is that their selection of clothes is nice and super cute. Like what everyone else has been saying, their customer service is absolutely TERRIBLE. The staff do not acknowledge you, nor do they attempt to assist you at all. When I asked one of the employees a question, she didn’t even look at me. This store needs to get new employees or at least give their employees a lesson on customer service.

Like any other Brandy Melville store, the staff never acknowledges the customers nor are willing to help. I have encountered one staff member in the past that helped me a little bit, but other than that, no one is willing to offer me help. The clothing is way overpriced for simple clothing.

I’ve been here a few times and none of the girls ever acknowledge me or other customers that come in after me. Note it’s a very tiny store so it isn’t hard to walk around to greet everyone. I work in retail myself and our store is 10 times bigger than this and I still make my way around to greet as many customers as I can. Also this store doesn’t seem like it gets that busy either so there’s no excuse for ignoring customers.
I’ve never liked the environment that brandy melville sets for their store. I only come in because of my friends little sister. They seriously need to be more diverse when it comes to hiring their employees. Their pretty girl rule isn’t really working out for them when it comes to customer service. People care more for good service from employees not good looks.
Pros: Cute style
Cons: Bad/​cheap quality clothes
Over priced
One size fit all
Bad customer service
Yeahh and that is why I don’t shop here.

I genuinely don’t understand what it is with their customer service. These girls all need some serious tips or they just need new employees. I’m sure the manager doesn’t even care though since most of these reviews have talked about how bad the service is and it continues to be the same.
I walked in with my friend and I would say it was a pretty slow day and we weren’t greeted or anything. There was 3 girls behind the registers giggling and they just went on and on talking paying no attention to customers. The girls that were on the floor would just stare at us while we looked through the clothing. No one smiled at us or offered to help. If you don’t care about helping others then why are you working retail?
Management has some serious work to do with these girls.

Things I hate about this store.
1– one size fits all (twig models)
2– very rude employees
3– over charged my
4– left sensor on clothes
5– bad manager, didn’t refund my card
6– employees talking/​texting on job

Brandy Melville Fashion Island
The dream clothing store for any California girl at heart!
More teenage girls here that any other store in the mall, with about twenty in line when I walked in, and I did not see anything on sale. This is the current hot brand, so no surprise.

Love the clothes here because they are effortlessly cute. Material is soft and light and I love wearing their clothes. Only downside is the material isn’t the greatest even though it’s soft. Easy to rip because it’s so thin and lint balls (?) easily appear.
Interior:
Small compared to the Santa Monica store. Wish it was bigger!
Service:
Staff are helpful. :-) they didn’t close at 7pm like they are listed to on Saturday so I’m not sure what time they actually close.

Terrible customer service. I simply asked if they sold their coat hangers and the woman mocked my voice as I was walking away…
Classless, distasteful, and the women had this arrogance about them that is simply laughable.
Brandy Melville provides an outstanding example of how to give horrible customer service.

I’m 24 years old and I still don’t understand why I keep shopping here. Sometimes I see teeny boppers wearing the stuff that I wear and I start to question if I’m dressing my age or if they are just trying to dress older? I guess I’ll never know haha. At least I look younger than I do so I can pull this off for at least a couple more years.
Located in Fashion Island close to the Nordstrom and right next to Johnny Was. It’s a pretty big store and the layout is very wide. They have a large selection of clothing. Let’s be real here and state the obvious, it’s Brandy Melville so don’t expect exceptional customer service and attention from the girls that work there. Honestly, you just have to walk in and be mentally prepared that you probably won’t receive a smile from these girls… nonetheless acknowledgement. If you walk in knowing these things, you won’t be disappointed lol. Although, I’ve had a couple girls actually smile at me and are very engaging, but most of the girls usually don’t notice me; it’s probably because I’m Asian. but even the Asian girls that work there don’t even say hi so whatevs you do you girl.
I really like the clothes here. I may not agree with the price tag but I find myself buying it anyways. The material of the clothing is super soft and for the most part they last. I don’t own much from here, a couple of basic shirts, dresses, and the cotton shorts. I think most of their items are easy to pair with one another and it’s easy to put together an outfit. A lot of places try to imitate their clothing, but I must agree that Brandy does it best.
I don’t know why I keep coming back but I do love how simple the clothes are. I’m a lazy dresser, it works.