European Wax Center

I’m 9 months pregnant and I’ve been coming here since very early in my pregnancy and Caitlyn treated me so professional and always made sure I was comfortable. Great location for me as well and tons of restaurants around, nail salons and more. It’s a go go for sure.

I absolutely love this location! When I lived in the area, I was here every two weeks with my wax pass and never had a bad experience! I moved away to college and use the European wax center in Northern California, however I always make my appointments here when I come home.
Today I visited and had another phenomenal experience. My eye brows are on point and the wax is unbeatable. I wouldn’t go anywhere else strictly because of the wax but the customer service and class of the company is over the top.
Today I was exceptionally impressed by the attitude and service provided by Amanda at the front desk. She was dealing with a rude customer and she still was positive and happy and didn’t skip a beat. Service like that is what keeps me coming back. And did I mention, my eye brows are always on point ;).

Very unprofessional company. They convince you to pay up front for services and due to a medical issue my daughter had to discontinue waxing while on a medication and I had to call 5 times before a manager would call me back. When I finally got a call back they said there was nothing they could do and no exceptions. I wasn’t asking for a refund, I was asking to put my unlimited waxing plan I PREPAID for on hold or partial refund. Again, was told that there was nothing they can do. So they can take your money up front no problem but will not honor the agreement to freeze it due to a medical condition. We’ve been waxing there for years and will never go back to them. Although Katie at Newport Beach is the absolute best waxing specialist and we’ll miss her the company has terrible management and rules. They rip you off!

I went in for a lip/​jawline wax yesterday. First of all, I was never ushered in and out so fast in my life. The gal was very nice but she didn’t even wait a couple of seconds for the wax to harden a bit before she peeled it off. So it was very poor job — half of the hair was left on my face. I have never had a reaction to wax and my jaw/​cheek broke out like crazy — an itchy rash all over — and still there today. I think it was the «calming cream.» They really need to offer an astringent! She led me out and shoved products in my face which I of course did not purchase. I won’t go back as this place is about volume to them, not doing a good job.

Went here for the first time last weekend. My usual place is the benefit brow bar inside Macy’s at fashion island.
I like that the wax at EWC is super painless, but I don’t like how in and out you are and how they try to push products and sales on you. I went home and saw that the girl (don’t remember her name) missed some spots because of how quick she went and really didn’t even go in with tweezers to do any touch up after the wax.
I won’t be going back. I hate the car salesman attitude of this place. It’s supposed to be relaxing, and it just definitely isn’t.

I loved it here. Yes it’s expensive but u get what you pay for. The most painless wax that doesn’t break out my sensitive skin. I actually like their products too

Kylee is really great. She makes the experience super comfortable and as painless as possible.
However, I can’t STAND the pressure to buy the packages. Every time I approach the counter to pay I dread it. If you don’t buy one, the response is usually a passive aggressive «Well, okay — if you don’t want to save money…». It makes me not want to return.
If it weren’t for the pressure to buy these packages I’d give the place 5 stars. It’s so clean, the people doing the waxing are great, and I honestly believe the products (serum, body wash) help a ton.

I hate to write this because the actual hair removal is great, and the girls really are nice. The cancellation policy is absurd. I have always made it to my appointments on time, even early. Today was the first time in 6 appointments that I was late. I was aware of the 9 minute policy and one extra red light meant I was there 11 minutes late, not 9 (which could even be the difference of walking from your car to the door on some days). They informed me that they’d only be able to do one of my services (because who doesn’t love a clean bikini wax with hairy thighs?). After being pushed for money and memberships and product packages every time I’ve walked through their doors, a $ 14 belly strip (about the size of a bandaid) that I wasn’t warned would cost that much, now this — I’m done!

This disheartens me to lower my review because the girls that offer the service are quite nice. When I first started coming it was nice and relaxed however it has become much less than that. It feels like a nail salon, get’em in, get ‘em out but don’t forget to put heavy sales pressure or upsale pressure when they leave to buy a package. If you say you are not interested, lets keep the pressure on. This place has shown desperation. If your business is run well and you provide a relaxed and valued service then you do not have to sell stupid packages. The is the way the Massage Heights does in a similar way. It is insulting yet people sucker for it because they are embarrassed by the pitch. Last night I came in waiting for my appointment time and watched as the girl with long blonde wavy hair keep holding up the white card with prices pushing, pushing the clients when they were checking out. After they said no or said they would think about it she would bring out another card with a different plan. This young lady needs a lesson in respect. I sat and watched this and as I was leaving and waiting to pay, watched it again. It was so offensive I gave my cash and walked straight out. I can not go back. It felt like a cheesy infomercial. How can a company in a nice affluent area not be aware there are a ton of wax places and they are just turning people off? Do not come here if you want to be treated like you are a commission check.

I have made three attempts to cancel my package and it seems like they aren’t calling me back on purpose I have left three messages. Also Everytime I go hair is left over and they try to sell sell sell you can’t just ask for a wax and be done you have to listen to a 10 sales pitch i just want to get a refund for my package???

CONSUMERS BEWARE!!!
EWC is a complete joke. This place is like walking into a horrific time-​share presentation where they continually hound you to buy a package or their products — YEAH YOU KNOW WHAT I’M TALKING ABOUT! Funny how they have all the time in the world to up-​sale you, but if you’re appointment is running behind they make no apologies and instead your wax is super rushed… maybe that’s where all the issues begin! Parking is a nightmare too, the shopping center gets slammed and good luck finding a spot!
They treat you like a best friend when they’re explaining products/​package, but as soon as you have an issue or complain it’s a NIGHTMARE! The management will consistently tell you that you should use their products for «better results» as if having inconsistent hair growth is my fault… perhaps all the hair left behind is also my problem too!!! Duh, that’s why I’m complaining about it! Please tell me what product will help your associate spend time providing better quality services. In addition, this is probably what caused all the skin issues I’m having since when she’s «slammed» my appointments go from 15 min. to 5 min!
IF YOU’VE RECENTLY PURCHASED A PACKAGE — YOU MUST CANCEL WITHIN 30 DAYS OR YOU OWE THE ENTIRE BALANCE! TAKE YOUR BUSINESS ELSEWHERE, INSTEAD OF SOME CORPORATE PLACE THAT DOESN’T CARE ABOUT THEIR CONSUMERS OR THEIR WELL BEING LIKE EUROPEAN WAX CENTER.
GO HERE INSTEAD, SUPPORT SMALL BUSINESS! — Bronzed Bunny in Newport :)

Aubrie is an amazing waxer! She has a great technique and I’m always pleased when she’s done with me. I have sensitive skin and the way she removes the wax gives me minimal ingrown hairs. She takes her time with every section and she’s a delight! Ask for Aubrie.

I came to this location for Linda. She is the BEST in the business! I used to go to Long Beach Spa with Linda but I find this new place much cleaner and I don’t know what it is but the wax here makes it hurt much less. Definitely recommend this place. Just ask for Linda!

I feel I need to update this review. I have been coming here consistently for almost a year and never had an issue until recently. I still love my waxer, Katie, she is fantastic! Very friendly and always does a great job. My issue is with the scheduling. I always make my next appointment while I’m still there, so there won’t be any issues… the last 3 or 4 times, they have consistently majorly screwed up my appointment. I get a phone call to confirm my appointment of 1:45… when I definitely had an appointment for 4:30. This has been consistent for the past several appointments I have made. I still love Katie, but the booking issues is making me reconsider this location…

All the waxers are great, they are super nice and professional and make you feel super comfortable even when getting waxed which isn’t comfortable!
The only reason I don’t give it a 5 is they do try to sell you their products (which I don’t even mind a jobs a job). BUT the real reason it got only 3 stars is one of the girls who sometimes sits in the front is SO rude (brown hair big glasses that may be cosmetic only). I don’t know if she’s the manager, but she was rude to me when I came in 5 minutes early to wait for my appointment bc «the waxers not ready», I was planning on waiting. She was also criticizing the nice receptionist next to her in front of me which was uncomfortable and unprofessional. On a different visit she was was yelling about some group of girls outside who wanted to do it together (sorry you can’t do that girlies) I believe I heard her say «no way, my waxers will not be doing ANY of that». I don’t know, seems like she should work on her people skills.

Love, love, LOVE Linda! She is my favorite esthetician! Always does a good job :) I recommend her if you need a good waxer… she is your girl!

Exceptional! Jennifer is the best! Came in recently for my first Brazilian and she made it so effortless and pain free! Clean, relaxing, and über professional. Never will I go anywhere else!

PLEASE READ!!!
(I did not want to resort to this posting — but I feel like I have to so you all know the truth…)
I used to go to this location until I experienced their horrible customer service. I had a package and had been a long time customer until fairly recently when I got a eyebrow and lip service that ended in disaster. The girl who waxed my lip put wax in my mouth and ended up ripping off a piece of my inner mouth with the wax! She did not apologize — telling me she just ripped off a piece of my chapped «lip.» Ummmmm… then why was my inner mouth bleeding??? In shock — I did not know what to say. I told the girls in the front store what had happened and they said «sorry» and asked if they should put a note not to schedule me with the girl anymore. That’s it. I walked out of the store looking like I had some punch to the face because the area where my lip and inner mouth was torn off was swollen!!! Plus it was still bleeding and I had tissue in my mouth still trying to get it to stop!
I called to talk to the manager later that day and they promised that she would call me back.
…crickets!
I called back about two weeks later for a call back from the manager.
…crickets again!
I called back a few weeks later and asked for the manager again.
She finally called me and left me a voice message claiming she has called me at my phone number (mind you — they have the correct number and this is a lie because I would know if she or someone from this center had called me)…and left me the phone number for the general customer service line — not a direct line. I called and left her a message and she never called me back again!!!
All I wanted to do was vent, make sure this bad lip service did not happen to someone else, and get a credit for my lip service. It this too much to ask when one of their girls rips off skin from your inner mouth during a lip service and you end up swollen and bleeding from it? Am I being unreasonable here gang? Isn’t it also dangerous to have people working for you that may unnecessarily cause INJURY and PAIN to your clients/​customers? I’m doing this to help protect you guys here from this potential danger since this location is failing to do it from their end.
I now go to the Costa Mesa location because they are just plain awesome over there. They have managers that call you back ON THE SAME DAY!!! And they are always friendly and attentive and their waxing service is great (look on Unilocal — they have better reviews than this Newport location). BTW — Costa Mesa is run by a different management company than Newport… and you can tell the difference. PLEASE CONSIDER SOME OTHER LOCATION. THIS PLACE DOESN’T CARE ABOUT THE CUSTOMER!!! All I asked was for a phone call back because of bad service. All I got was more bad service — even though they HURT me!

By far one of the worst waxing experiences of my life. I have been getting waxed — full leg and bikini for almost 20 years. I have been to many different salons and people. It took over 2 hours. The aesthetician was poorly trained and had horrible skills. She did not position appropriately and then pulled the wax off so slowly, with such trepidation that my pain was horrific. And because she lacked the strength and speed a majority of hair was left. The services would have been appropriately charged if the results would have been up to industry standard. I have had really painful services in the past but at least I did not have to go home and shave the remaining 30% hair! There was so many plucking would have taken hours. And the hairs left were long so it’s not as if they were too short to be taken up by the wax.

European Wax Center
Overall
3 Stars
Gold medal — Free trial
Silver medal — Clean eyebrows
Bronze medal — Comfortable office
European Wax Center offers a free first time trial. They have a very comfortable office. Everything was clean and they even had heated chairs. The environment was very relaxing. They do clean up the eyebrows, but I still prefer threading.
HAPPY WAXING!