Hertz Rent A Car

How did this place get 2.5 stars. The employee working there, Renee Mortez, is the absolute worse! Shame on you Hertz for allowing a person like this to be the face of your company.
She has the worst attitude and seems like she hates life and other people.

Absolutely shocked at the service I received from this Hertz. I was helped by a Pakistani or Indian lady, super rude and her breath stank like there was some meat stuck in her teeth from lunch. Anyway I just wanted to get the car and go but she kept pushing into my personal space and breathing on me. It was foul!
Also ended up with a different car than the one I booked in advance. She gave my car away and said this is all I have, take it or leave it.
STAY AWAY

I was involved in an accident and the insurance agency recommended I use this location for my rental car. All costs were going to be covered by State Farm.
At first, Ranee was very helpful. She set me up with a rental and even dropped it off at the place I was having my car repaired. She asked for a credit card # just to have on file, which I understood but she did not inform me that I would be charged a deposit, she just charged it. Minor inconvenience which I understood, I just would have liked for her to inform me ahead of time.
Ranee allowed me to leave my car at the repair shop when I picked up mine. Hertz and this particular repair shop have worked together in the past. A couple days later I noticed a charge on my account for $ 31.00. Apparently the shop was closed the day they went to pick it up (which they should have known having worked with them in the past) so Ranee charged me an extra day and billed me directly without ever notifying me. I emailed her and asked why this happened and she assured me the charges would be removed. They have not. The next day I noticed additional charges on my account from Hertz so I emailed Ranee and asked why were there additional charges instead of the credit she had promised. She did not explain why the charges were not removed, she instead said that the car had a full tank when it was dropped off and I returned it with half a tank. Before dropping the car off, we had emailed each other and she told me to please refill the tank, I told her through email that it was a ½ tank when I picked it up and it would be a ½ tank when I dropped it off and she responded with a «thanks». But now, Ranee is telling me I’m lying and that it was a full tank when they dropped it off. I asked her to please review her records of when they refilled the tank so they could see this was not accurate.
Ranee was extremely rude and accused me of lying. I don’t find this to be very professional at all. Had a known this was going to happen I would have taken a picture of the fuel tank and gotten a witness from the repair shop. I didn’t even imagine this would be an issue.
I don’t recommend ever using this Hertz location.

Guy who helped me was very rude and didn’t know what he was doing. He had to call someone else three times and still couldn’t log on to computer. He had to do every thing manually. I had to walk in the RAIN down a hill on another level in to a parking lot and find the car in middle of about 30 cars. Also told me if there was anything wrong to let him know. Car had scratches on back bumper very visible as well as front bumper coming off. The whole process was very unprofessional. I would NEVER rent a car here again.

Watch out for the rude Indian lady at the counter!!! Extremely Rude Indian Customer Service, this location would be a better place if that dumb Indian lady’s unprofessional ass was fired. When you ask her a question about car rentals, she reacts as if you asked for a kidney! or as if She is doing us a favor by allowing us to be «paying customers» for the business. We expect better less arrogant and less ignorant standards in the US!

Extremely rude service when we picked up our rental car. The lady who told me which car to take quickly said, «it has a full tank and zero damage,» as if she wanted me to get out of their as fast as possible. I asked if I could first walk around the car to make sure there actually was no damage and when I returned I told her that there was a dent on the drivers side. She quickly grabbed the paper work and said, «how about scratches all over» as she marked up the paper work to show that the car was extremely damaged.
In addition, their computer systems were down and she had to do a manual entry for the rental, which she sighed with annoyance.
On the plus, when we returned our rental vehicle, the same lady was present and actually quite pleasant. However, the systems were still down and she was unable to provide me with a receipt for my rental. All she said was that my credit card was on file and I will be charged X amount.

We rented a car from LA airport and returned it here. To be honest event being closed their process was pretty easy to leave the car and drop the keys off.

I don’t know why this location has 2.5 stars. RENEE IS AN ANGEL SENT FROM HEAVEN.
She literally made sure that I had the absolute best price and constantly followed up with me through the phone to make sure everything was planned perfectly.
I must’ve called her at least 10 times in 3 days and through it all, she was patient and very happy to help.
If Hertz corporate is reading this, Renee needs a giant raise. The customer service was superb!

Terrible service.
I called up this place 3 weeks ago to rent a SLK for yesterday and today.
3 weeks forward, there were three problems:
1. the car was extremely dirty (didn’t bother me as much as the other two)
2. the car was an E-​class (lady claimed I said SLK OR E-​class, when I called her twice before SLK only), so they forced an upsell on me
3. the car was completely empty of water coolant. She gave me a warning that it was empty before we walked to the car, but when a customer calls you up THREE WEEKS in advance for a LUXURY CONVERTIBLE MERCEDES, this maintenance work should be done before I rent it.
Anyways, I immediately go to the nearest gas station to fill the water coolant, but there is just two problems. 1. It took me 15 minutes to figure out how to pop open the hood on a car I never owned before, and 2. I’m not a car mechanic, so after I opened the hood, I stared at the hood for over an hour until some nice old man decided to stop and help me out. I didn’t want to put anything anywhere myself, because, hell, the car engine probably could’ve exploded that day.
I call her up immediately after I come home after the ordeal. She said she will talk to the «driver manager» (are there such positions in rental companies?).
Next day (today), I call them up again for an update and they try to play it off as nothing happened, furthermore try to shift the blame on me.
Are you a Hyatt Newport Beach patron? Do yourself a favor, and take a nice scenic walk on the streets toward Fashion Island’s 5-​star Hertz. Don’t waste time on the one built into the hotel.

Ranee & Jim were very helpful and put me in an awesome car. I will always use this location for my rental needs and look forward to their high level of service on my next rental.

First, let me start this review with the fact that I have never complained about a car rental in my life. I have traveled for business extensively, so this wasn’t my first rodeo…
I used this Hyatt Newport Hertz location while my own vehicle was getting some body work done. My insurance company referred me as it’s close to my home. I showed up and the rental process was fairly easy — I was to rent a car and the location would pick me up from the body shop with said car. I was given a contract with an assigned car make and told to drop my personal vehicle off at the body shop, then call Hertz.
I call. The car that is given to me is different from what I rented via the paperwork, so I’m told I have to be driven back to the Jamboree location for a new car. Okay, no biggie.
I get the replacement car. It’s pretty dirty, but whatever… I drive it about two miles and realize the «check engine» light is on. I will have this car for a week and drive extensively with my two year old in it, so I couldn’t take any chances. I called he Hertz location and they allowed me to turn in the car.
I get another replacement car (also really dirty, but again, whatever), check the dashboard to make sure we’re good and drive off. I drive about a mile and it feels like the passenger tire is going to fall off. About another few feet and the «change oil» light comes on. Again, can’t risk driving my child around. Honestly, if it were just me, I probably wouldn’t have cared as much, but COME ON.
Sigh.
It’s after hours, so I call Hertz directly and am sent to the SNA location to replace yet another car. SNA Hertz did a nice job — gave me a clean, wonderful vehicle and I went on my way.
I still have to work with the Hyatt Newport Hertz to turn in this third replaced car. I go in and turn in the car and as discussed, they are to drive me to the shop to pick up my personal vehicle. I get in the car and the driver has no idea where we are going. Now, these are the same folks who drove me to the recommended shop in the first place and now they can’t even get me where I need to go. I look it up online and help them get here. Minor annoyance, but dang.
Bottom line, the staff tried to help, but there is very little if no QA on these vehicles at this location. They were quite unorganized and it felt like every move was some kind of hassle or drama. I am trying not to blame Hertz as a whole — and the Newport folks were very sorry for my troubles, but I won’t be going here again. Be very careful…