LabCorps

Made an appointment online for my boss. Insurance and address information filled out on line. Appointment confirmed with confirmation number. Doctor’s office sent bloodwork orders last week. So, my boss shows up at Labcorp. Calls me. No appointment, orders etc. I look like an idiot. I give Labcorp person his confirmation number. «Oh, yes I see that now but we don’t have doctor’s orders». I tell them the doctor’s name and that orders were sent last week. «Oh, yes, here they are.» They need a copy of insurance card. I told them I filled that all out online and why don’t they have there anyway since my boss goes there frequently for tests. «Could you please just fax a copy?» Sure, why not and while I’m at it why don’t I just come over there and take the blood too! BTW, this is not the first time this has happened.
No excuse. If a business is going to have an online appointment system the least they could do is use it. I would recommend going to another lab if you can.

Called ahead for a blood test as part of a physical to see how busy they were/​what appointment times were going to look like today. I was told they weren’t busy and to just come on in (which I did… no appointment). I brought my 3 year old daughter with me, so needless to say it took me 45 extra minutes to get out my front door. No issues on arrival, although I was a little surprised to see only one person in the office (the same guy that answered the phone was the same guy who draws the sample). There was one gentleman who walked in ahead of me, with his paperwork in hand who also had a blood draw and was out the door less than 10 minutes later. There was a minor issue with the paperwork (on my doctor’s side, not the lab’s) that was solved with a quick phone call that the tech made to my doc while I was standing there. As for the blood draw itself, a quick and painless as any that I have had… he knows what he is doing. I was in and out (as a walk-​in) in about 20 minutes.
I honestly find it hilarious that there are people complaining about a 20 minute wait even though you have an appointment… either you have never been to a medical office before or are not yet aware that the world does not revolve around you.
No issues and I would not hesitate to recommend.

EXTREMELY SLOW! One woman and a student who are not friendly or motivated to process people in waiting room.
Frustrating!!! It gets worse… She didn’t see all the tests requested by my Doctor and got rid of my sample, so she is asking me to fast again and go in for another draw…

I would have given zero stars.
I wish I had read all the reviews before my equally bad service, I would have gone to any number of other options.
Waited 20 minutes for an appointment I was 5 minutes early for. I could hear the woman banging around in the next room the whole time, periodically shouting, «be with you soon.»
She rushed through highlighting all the areas to test on my paperwork and missed one, which I had to point out.
She was scattered, working on the computer while answering the phone and looking up a phone number for the caller, and talking with a walk-​in client.
While drawing blood, continuously chatted about nothing when I just wanted her to focus on her job of drawing blood.
Go somewhere else for your lab work.

Medicare patients only.
Went for blood test. Was asked to sign a form to waive my reimbursement rights to a test as Medicare didn’t cover the test. I refused to sign and left because the same thing occurred a few months before for which I was personally billed $ 29 and it was stated that I signed a Medicare waiver for payment for the test. I did not sign a form; I also did not challenge as for $ 29 it wasn’t worth it.
Two weeks ago I went to another Labcorp and was handed a Medicare waiver for part of the blood test that the doctor needed. This time it was $ 78. I did not sign and left and queried my doctor.
I pointed out that the current test was identical to the blood scripts that he had me perform for the last four years (I keep a copy of the scripts) and Medicare covered them all INCLUDING the test that was now being refused.
The good doctor was kind enough to send me the Medicare index for approved tests and the test being refused was indeed covered.
He also stated that he doesn’t prefer Labcorp but West Pacific Medical Laboratory who gets it right every time.
This morning I was at the doctor and since Labcorp is across the hall, I explained the above to the receptioninst. She said that the refusal comes from the computer, not her analysis and I could take it up with Labcorp.
I noted that Labcorp just made a six billion dollar purchase of another bunch of test labs. I guess that they want Medicare patients to pay for it.

My experience was the same as the other reviews. Rude service, lots of conversation among themselves like you’re not there, and the blood draw was painful.
I don’t like LabCorp offices in general but this is the worst one yet. Unfortunately that is what’s covered by my insurance.

While the front desk person was nice enough (she was also the person who drew my blood) I’m just wondering WHY I had to wait 20 minutes to have my blood drawn when I arrived five minutes early for my 8:30 appointment?
When I signed in, I noticed the gentlemen who signed in before me had an appointment for 9:00 yet he was still taken before me. Why do they have you go through the rigmarole of booking an appointment on line when the office essentially runs on a «first come-​first served» basis?
Other than that, the front desk girl was very nice but she was way too chatty with the patient she was working on. No way did take 20 minutes to draw his blood & I could hear their entire conversation while I was sitting in the waiting room. There I am sitting there, fasting, light headed and dizzy and thinking «come on. hurry up»! As he was exiting the office, he paused at the front desk for another five minutes to continue their conversation. NO BUENO when I am fasting, dizzy, light headed and I HAD AN APPOINTMENT BEFORE HE DID!!!

Ugh. I hate this place. There’s never more than one person working and even if you make an appt the don’t see you on time. All amateurs.

The two reviews posted here sums up the main issues for this place. What I don’t understand is why this place continue to exist. I have been here numerous times and have not had a positive experience. The first time I came here is because the paperwork I received from my doctor was for this place. I have another doctor that sends me to Quest diagnostics on the first floor. The only reason I even consider Lab corp is when I forget to make an appointment at Quest and they are busy with a lot of patients. As I have said I have been here at Lab corp several times and each time they have different people behind the counter. The one thing that is consistent is that they are rude and don’t care if you are standing right there. They finish their idle chatting about something that has nothing to do with their job. I have one tip for everyone thinking about going here. STAY FAR AWAY!!!
Go to Quest and they will take your paperwork regardless of the form from your doctor. I will also speak to my doctor that encourages his patients to go to Lab Corp. I don’t care if he gets a kick back from this place but he needs to know what a terrible place this place can to all his patients.

I have been here several times, and I must say, I have never had a good experience here. not because of the needles and the stealing of my blood, but the lack of service is ridiculous.
The first time I came in for lab work, the two girls up front decided to finish up their lengthy conversation before acknowledging me, then gave me a look for apparently interrupting them.
Another time I came in, the woman up front was straight up RUDE when taking my insurance card. she gave me attitude when I asked a simple question about coverage and billing.
I walked in a week ago straight from my doctor’s office upstairs to schedule an appointment. the girl up front said I can only do that online. fine. But tell me this, what is the point of scheduling an appointment if you do not adhere to it? I made an appointment for 7:15am and was not seen until 8:00am. ONE girl working– during one of the busiest times? Doesn’t make sense to me.
And the appointments. I’m the only person that had an appointment this morning but that didn’t matter. I only know this because I was looking at the sign in sheet. which by the way, HIPPA issue?
My point of all this is, customer service for this place is the worst. If you want to make an appointment and wait around for someone to take blood from you, get ready to take a nap. If you had to fast for it, get ready to be REALLY hangry.

I came in here because I had to get my blood drawn for a blood test. From the moment I stepped into the office, I didn’t feel as welcomed as I experience when I go to other medical places. I suppose labs aren’t as friendly as a pediatrician’s office.
The woman who took my information, I’ll call her Brace-​face since that’s the only thing that distinguishes her from the blond woman, who I’ll talk about later. Contrasting the hospitality that I usually receive whenever I check in at a medical office, regardless if I’m a regular or a first-​timer, Brace-​face was the complete opposite. While she only talked to me to sternly answer my questions about some paperwork, she switched identities within the blink of an eye when a Caucasian father and son walked in the office. She was friendly enough to him to make small talk, asked him about his day, and mentioned his son’s first time being there (I’m assuming the father is a regular). Talk about two-​faced.
So the blond woman and Brace-​face take me to a room with one of those comfy chairs you usually find at a dentist’s office. They sat me down, and prepared to draw blood from my right arm. Following their directions, I made sure to straighten my arms and not move a bit. The blond woman sticks the needle in my vein and takes blood. However, she didn’t get the sufficient amount and started wiggling the needle around as though that’ll gain more blood in the tube. The blond woman and Brace-​face figured out what to do and they took the needle out of my arm, applied bandage to it, and started preparing for my left arm.
Without knowing their procedure whatsoever, I asked, «Uh, are you drawing more blood from my left arm?» to which Brace-​face monotonously replied «Yeah, we didn’t get enough blood from your right arm.» Well thanks for telling me that you’re drawing way more blood than expected, all because of blond woman’s mistake. Brace-​face takes a good amount of blood out of my left arm; her procedure was painless and got the job done. I mean, I guess Brace-face’s efficiency was the only redeemable part of this.
While she drew my blood, she asked if I drank any water beforehand to which I said no. She then condescendingly answered «Well that explains why we can’t see your vein.» Excuuuse me, I may not have prepared for this blood test (because I never knew I was gonna get my blood drawn until the day of a prior doctor appointment), but shouldn’t «professional» medical people like Brace-​face and blond woman figure out where my veins are???
After they drew blood, Brace-​face bluntly excused me: «Okay, you’re done.» The chair set-​up consisted of a foldable armrest that hung above my lap, kinda like the lap bars on a rollercoaster. Neither women had enough courtesy to remove the armrest so I could escape the hellhole. I managed to use whatever strength I had left in my arms to get out. Call me dramatic, but I was NOT amused.
The worst part of this horrible experience with this LabCorp was the women’s insincere lack of apology and care. They clearly messed up and didn’t even bother to compensate for their mistakes. I understand that mistakes do happen, yet missing a vein and eventually drawing more blood from a separate part of the body is just a whole new level of screwing up.