Neiman Marcus

Been shopping at this store for many years and have to say I’ve just had it! I have bought several pairs of shoes over the years a long time customer. I can’t understand the ignorance and rudeness of the current sales staff. All is good when they sell you the shoes but if you have a problem they have absolutely no time for you. You aren’t making them many at that point… Unbelievable! The store manager is ultimately responsible. Barney’s, Saks here I come!

Another Happy customer of Neiman Marcus, mostly because of the wonderful service that I received from ARMANUS in the bag department!
She patiently went thru the entire inventory of the CHANEL bags and was pretty helpful in bringing all the styles out, even ordered one from another store to be able to make a decision with confidence. With her help I was able to narrow down my search for a unique design that I was looking for.
I have to admit that I have never seen a sales associate as passionate and as willing to help as Armanous. I highly recommend her if you need a consultation or help from a wonderful and knowledgable sales associate who doesn’t rush or push you to make a purchase. Overall I always give Neiman Marcus ¹⁰⁄₁₀ for customer service, But this last purchase and the service that I received from Armanous exceeded my exceptions!

When it comes to finding unique and one of a kind pieces I enjoy looking at the products selected by Neiman Marcus. I have never been to a place where they carry styles, looks, pieces, and other items you won’t find anywhere else. Yes I am an online shopper but there’s also a big difference when you actually try a product on and that’s why enjoy coming to Neiman Marcus.
The only reason I’m giving this place a four star review is very simple. I have never been to a department store where as soon as I walk in you feel like you’re being aggressively approach by every staff member (I’m not exaggerating either). I even noticed that when I start purchasing from one person (sales associate) all the other staff back away since that person’s now getting the commission. I don’t have a problem with someone getting commission for my purchases, but I do have a problem with someone trying to sell me something I personally do not want (Sure some items look amazing on the shelf but I know what goes with my style, skin tone and what matches other items in my closet). I feel like sometimes they push a certain brand or product to get a higher commission and so on.
With that complaint the side I am addicted to Neiman Marcus… I always look forward to season changes to see what new items they are now caring.

Amazing customer service in men’s department and in Cologne area. Can’t remember all the names but all great people. Women’s shoe department is great too but not as good service. Little snobby. Unlike the men’s depo

CUSTOMER SERVICE SUCKS; I normally come here to buy dresses for weddings that I go to because they have a good selection. Last night me and my cousin were trying on dresses and we were helped by JULIE. We let her know that we we wanted the skirt and the dress but we wanted to look more to make sure we didn’t miss anything. Julie comes up to us so RUDELY and tells me and my cousin as we had more dresses to try on. And says, «Are you girls taking pictures and posting on social media? Because if you are don’t do it here get out of here». Me and my cousin were in shock and so disappointed at the poor customer service and rudeness from Julie. I will never shop here again. I bought the dress and skirt from online. She had no reason to disrespect us that way. Julie, honey. If you hate hanging dresses and putting them away as its your job. Leave Neiman Marcus as there are others that can replace your «hard» position.

Was a little stressed out trying to find the perfect gift for my Hubby. After leaving Saks fifth Avenue, I was very frustrated because they didn’t have what I was inquiring about. I decided to go to Neiman Marcus. Within the first two minutes I arrived at the store a very helpful employee named Vesna O’Brien approached me. Not only was she super friendly and patient but she was very up-​to-​date with fashion and all the designers style and sizes. With her worldly background and her passion for fashion she was very accommodating with all my needs. She definitely went above and beyond to make my husband’s birthday extra special for him. Not only did she spend extra time wrapping each individual gifts but she also spent time researching on the Internet for the perfect gift for him. If you’re looking for great service, fun and stress-​free. I highly recommend going to Vesna at Neiman Marcus. She will definitely make your shopping experience perfect !!!

Well, what can I say… this is pretty much a beautiful, high end department store. Staff is very nice and professional. My only reason for rating them 3 stars: they’re WAAAAY too expensive. I’ve heard many people refer to this place as «Needless Markup», and I totally understand why!
(Can’t really fault them for that; but even with a sale, their goods would require me to go on a ramen and spam diet for 2 years).

My experience here was very pleasant. I was treated so well! Husband went to the Louis Vuitton boutique to get my Valentine’s gift while I browse through the makeup department since I needed foundation so I stumble upon the Bobby brown counter. And let me tell you the the nice lady at the counter was so helpful. She gave me exactly what I needed. I think her name was azar and there was another lady kimmy. Super sweet and honest and not one of those who try to up sell. I will be def be coming back.

Had a great experience shopping in the men’s department. Went looking for a new jacket for my husband. Oscar greeted us with a great sense of humor and helped us look for the perfect jacket. The store was out of stock but Oscar offered to ship it to us. He offered us the very best service and was very attentive to our needs. Thank you!

Oh Neiman’s how I love you, however my credit card does not. I first came here to just look around as I had ordered some Giuseppe’s online and was waiting for them to arrive. I stumbled upon the shoe department and a wonderful employee by the name of Rhonda.
I wasn’t quite sure what I was looking for other than sandals for my upcoming trip to Hawaii. The selection is great from Giuseppe to Chanel and Givenchy. I tried on a few pair some were a better fit than others.
Rhonda was extremely helpful bringing out multiple sizes and answering any questions. I decided on a beautiful pair of Chanel sandals and I can’t wait to wear them. I went upstairs to pick up my Giuseppe’s from customer service as they were an online order. Everyone in customer was really friendly also.
Overall I had a great experience at Neiman’s and will definitely shop there again.

Neiman Marcus is clearly an upscale department store but I don’t appreciate the staff not acting as such. I came in on a rainy night to buy a pair of Hunter rain boots, and the man working at the counter acted like they were about to close as he was not giving me any attention even though there was nobody else around. I asked him to check on a pair of boots for me and when he returned he simply said «no sorry we don’t have them,» and proceeded to sit down in a chair. I then asked if he could check in a different style and he just laughed and said «I looked and we don’t have anything» while he continued to stay seated in the chair. Whether he had looked or not I’ve just never seen an employee of the store sit down in such a non-​chalant manner and the proceed to not look again. Wish they gave some of their younger employees tips on how to provide excellent customer service.

This place has the top fashions! My daughter can’t get enough outfits!
Service is great! Very kind and knowledgeable!
The prices reflect the Quality! So expensive $$$$
My favorite store is Newport Fashion Island.

Neiman Marcus is such a high end department store. They carries most popular brands, but unfortunately they doesn’t have Christian Louboutin which I thought they do. However they said I can ordered it online. They were pretty efficient in checking out. They are doing a lot of promotion now, you can take extra 25% off their reduced products.

Most absurd customer service ever what? you guys are worse than Walmart
my sister (who gets one nice gift at Christmas) will now not get her gift until Dec 29^th (AFTER CHRISTMAS)
despite the fact that I ordered this gift well in advance (STANDARD SHIPPING) to arrive well before Christmas
You got an approval for the order… I lost my debit card and got a new one… You tried to get a REAPPROVAL? why??? AND used the debit card I had canceled… then you send me an email on Sunday Morning at 3:00 a.m. to contact you right away but YOU’RE CLOSED ON SUNDAY… then I call on Monday morning (the order gets approved again) and am told that despite the order shipping from YOUR STORE there’s nothing anyone (ANYONE) CAN DO to get this order to my sister on time for Christmas… Really — is this Neiman Marcus… worst customer service ever!

If Nordstrom carries Aquazzura and more high end shoe designers, I would never set my foot into any Neiman Marcus store. Occasionally I find great deals on their website when women’s clothes go on huge sale, but in store experience has never been great.
I walked into this Neiman at Fashion Island and was returning a pair of Tory Burch heels that don’t fit. And the convo between me and the sales associate went like this:
me: hello, may I return these shoes?
SA: k. receipt?
me: Here it is and here are the shoes.
SA: wait here.
She went to the back and came back with a note pad and the return receipt.
SA: sign this.
WHAT THE ACTUAL F*?! For the record, if the SA was just being snobby, please, I was wearing a contemp designer dress, a nice miu miu satchel that was way more expensive than most shoes at the salon, and cute sandals. I literally wanted to punch her for being SO RUDE! What’s going on that I AM THE POLITE PERSON HERE?!
They also weren’t very nice when my boyfriend was picking out wallets at the men’s store. Seriously though, why is Nordstrom the only decent dept store with good customer service?
I also never got my 10% off coupon when I ordered something online a few months ago and they didn’t have it in the inventory… Seriously Neiman is the worst.

This Neiman Marcus is dog friendly!
Located at the Fashion Island mall, specifically next to Bloomingdale’s and across from Kate Spade and Lulumon. I came by this store this afternoon just to browse. Currently Neiman Marcus has a sale going on: Selected regular and sales items at one item, you can get 20% off, for two items, you can get 25% off and for three items, you can get 30% off.
As I was browsing both the 1^st and 2^nd floor (there is a 3^rd floor but I didn’t shop there), each of the employees I had come across all greeted me and smiled. One employee also asked if I needed help as I had my eyes towards a particular rack.
During my shopping visit, I would have to say that my favorite and most memorable part was the handbag department on the 1^st floor. There is definitely a great selection of high end brands (Prada, Channel, Bottega Veneta, Balenciaga, Gucci, LV, Saint Laurent, Burberry) to look at and try, which is much better than what Bloomingdale’s has to offer. I especially liked the layout of each section of these high end brands so that it is easy to find them.
I also did like the layout of the woman’s clothing on the 2^nd floor as well, as it was also laid out by brand (which includes Dolce and Gabbana, Burberry, Diane Von Furstenberg).
If only I lived closer, I would shop here more often.

Horrible online order store pickup experience
I placed an online order and had to make around 10 phone calls about this. 10 days into not getting an email confirmation to pick it up I called the online customer service and they told me they would definitely take care of it because these items are usually sent overnight and it’s odd it has been so long… After a day I didn’t get a call back but I did get an email confirmation.
Then I go to the store they told me they couldn’t find it and couldn’t track it, told me to call the next day and «they have a feeling it would get here tomorrow because it’s at a place I can’t access right now» I call the next day they can’t find it transferred me over to online customer service again… The customer service rep told me they show someone named George c signed for it and asked me to call the store again and speak with a manager.
I called the store again they mistaken me as two other clients and immediately tell me to call back… I had to clarify what I was calling about even though they said they would leave a note explaining it with the order number and my name. After they finally understood they said they can’t find it and will go look for it in the dress department maybe it was sent there by mistake… and I asked them how long it would take they said I don’t know… called back 2 days later and they said they can only just send me a refund first because they still have no idea where the dress went.

I really like this Neiman Marcus. First of all, it’s in a really lovely mall. I mean, who doesn’t like Fashion Island in Newport Beach? What’s not to like. This store seems larger than their Beverly Hills store. They have a wonderful selection of items but I really love the purses and shoes. I purchased a really nice purse, that dare I say was on sale from here so I was super happy. I like the fact that this store does not seem cluttered and everything is organized nicely and is really tidy. I love the Chanel boutique right inside the store. The staff are very helpful. All in all, great store and I will be back over the holidays looking for gifts.

I can’t express how much I love that there’s a Neiman Marcus near where I live. It’s an extremely high end store, so I’m surprised South Coast Plaza doesn’t have one.
The store layout is organized and nothing is cluttered. So organized that it seems as if you were walking thru a museum. There’s even a small café on the men’s floor. As you enter the store, a sales associate will ask you if you specifically need something or a particular brand, and they will know if they sell it or not. That way, you won’t be wasting your time trying to find something that isn’t sold here to begin with.
NM had excellent customer service and sales associates that essentially memorize all items in their particular department, some function as your personal stylist. The men’s department even has a tailor for you to request customized suits.
This NM has become one of my top 3 favorite stores for apparel, the others being Macy’s and Nordstrom. NM has great brands, great quality, great service and great prices. So you are getting what you are paying.

I have to admit that today it was my first time to walk into this store… Yes I had been to Fashion Island for like 1000 times, but NM was never my to go place. So why did I go into this store today? Because I had made an online purchase so I had to go pick it up from the store.
Upon my arrival at the store, I noticed that there are somany «up to 70% off» signs… I mean who doesn’t like the sound of that?
I went to the shoes section (because that is my weak point) and oh boy I felt like I am in heaven!!! Top designers like (Chanel, Jimmy Choo, LV, SW…) were on sale up to like 50% off… The sales associates were very polite and helpful.
Debbie was the person that helped me to order the shoes that I liked. So in couple of days, I will be receiving my beautiful shoes… Super excited about that! Now whenever I visit FI, i will be going to straight to NM first.:-)