Newport Beach Surgery Center

Love the staff and facilities. Everyone made me feel like family and were very accommodating. They let you change in the bathroom, which may not seem like a big deal to some but last time I went to another center and had to change behind a curtain and was very uncomfortable since people walking by could see in. After I woke up they made sure I had everything I needed and I would definitely go there again

Finished up a surgery today at Newport Beach Surgery Center. The entire experience was professional, caring, and efficient. The nurses were fantastic as was my anesthesiologist. If you have outpatient surgery, I highly recommend using Newport Beach Surgery Center over Hoag. Much better.

Newport Beach surgery center gave 5 star care when I was there for my procedure. For admitting ti discharge, the staff was professional, courteous, and friendly. They check in on how I am doing and asked if I needed anything on a regular basis. They checked on my patient identifier to make sure they’re treating the right person, they have great teamwork, and it appears they have a great working relationship w the doctors. It made my procedure less intimidating. They made me feel comfortable and safe to be there. Keep up the great work!

Great facility. I had a colonoscopy here recently and they were fantastic. Top notch staff and facility. Professional, friendly, office staff and the nurses were exceptional. If you need to have a procedure I would highly recommend Newport Beach Surgery Center.

Beyond thankful with their staff. I had a paraloscopy, tube die and+ but I can’t remember the terminology. During the intake period the ladies were beyond helpful, then the nurse came and called for me she gave me instruction step by step and made me feel very comfortable when asking questions. I was then welcomed by the nurse Diane also super sweet and very knowledgeable. The anthestiosologist Dr. Howell also explain step by step and was very pleasant. And lastly Dr. Hatch, she made feel that I was in the best hands. Thank you Dr. Hatch!
The best thing was the heated blanket! Saved my life !!!
Thank you to every single one of the persons who helped me today!

It was my first time going under the knife and I was extremely nervous! I had a Septorhinoplasty done on February 8^th. The staff at Newport Surgery Center are AMAZING! There was one nurse that really stood out to me. Ruth Sarvas, was kind and exrtremly caring. She made me feel at home. It’s people like Ruth that can make an ok experience into an amazing experience. A nurse even called me the day after, to ask how I was doing. If it wasn’t for the staff and Ruth, I don’t think I would have had such an amazing experience. Great job Newport Surgery Center!

Great location, close to Hoag to ease any concerns. My surgeon was Dr. Kosins and this was the facility he does surgery out of. The nursing staff upon first phone call was excellent, eased my worries, reassured me, called back promptly. I was not a fan of the anesthesiologist or the admitting nurse (rushed, poor bed side manner). Also this place is one of the more expensive surgery centers, however I knew I was in good hands for my 5 hour operation.

My daughter had her tonsillectomy done here last week. Since the doc performing the surgery said that this is where the surgery will be done, this is where we came. It’s not like you have too many choices when the doc tells you.
We did receive a voicemail from the center about a week ahead of time letting us know that we’d be responsible for a large chunk of the payment and yes, you cannot pay by check. No big deal.
Everything went rather smooth. The post-​op room was a little crowded and cramped, especially if you are a little squeamish. The staff/​nurses were all very pleasant and caring.

I had a surgery done last week and it went very well. Check in was seamless and I didn’t have advance paperwork done since my Dr scheduled this last minute. They were very nice up front. The pre-​op staff, including nurses and anesthesiologist were great. Very nice and made sure I was comfortable. My Dr was running a little late and they kept me updated. Post-​op was good, I remember coming to and shivering and coughing and they immediately had a warming blanket and mask on me. My boyfriend appeared and they told him I wasn’t ready yet, so there was no rush to get me out of there before my time. Every staff member I encountered was professional and nice. I would definitely request this surgery center for future procedures (hopefully I don’t need any).

I had an excellent experience at Newport Beach Surgery Center. Everything from check-​in to discharge went very smoothly. All the staff were great, it’s hard to imagine a better place for surgery. Thanks to the front office, the pre-​op Nurse Trista, op nurse Jill, PACU nurse Lisa, and Dr Topkis the anaesthesiologist. And thanks also to my Surgeon Dr McClellan and her Nurse Practitioner Donna Flynn.

I had a surgery here, and was surprised by the quality of care. My nurses, Julie and Nancy, were fantastic, and made sure that I was comfortable throughout the day. Dr. Snyder, my anesthesiologist, was very competent and compassionate; he understood that I was worried about the anesthesia due to a prior bad experience, and took time to reassure me.
The only problem I had was that the staff could not tell me the bills for the physicians’ group and anesthesiologist prior to the surgery, so I’m hoping that they’re reasonable.

I just had surgery here last Friday and I couldn’t have asked for a better experience. I could tell it was a busy day for surgery (perhaps due to the long weekend allowing more recovery time) and the woman at the front desk was still very sweet and didn’t make me fell like she was being put out with my questions and concerns. The nurses that took me back were also very kind and nurturing. They could tell I was nervous so they talked to me, got me magazines, and made sure my blanket was warm. I felt very comfortable with everybody that I encountered. And MOST importantly when I explained I get very nauseous and vomit after surgery they emphasized this to the anesthesiologist. I have explained this to other doctors and nurses in the past and it never mattered. I didn’t get sick at all! That is pretty much a miracle for me. Apparently the anesthesiologist knows magic. The only knock I would have on this place was they had coffee and tea in the waiting room and the cooking channel was on… I wasn’t allowed to eat or drink anything so this seemed cruel. Lol. But a really nice perk for the family stuck there waiting.

Had a wonderful experience here.
Pros:
Friendly and courteous support staff
Awesome nurses and doctors
State of the art medical procedures and equipment
Convient location and a lot of parking for patients (even have valet)
Cons:
None that I experienced.
The nurse that helped us was Sigrid Winters. She was AWESOME… made the whole surgery experience better. Ms Winters treated us like were were old friends and made us feel very comfortable.
Additionally, Dr. Hurwitz, whom performed the procedure… is the BEST!
Love this place.

TRAGIC. MESS.
The care?: Five Stars!
The administration?: Money-​grubbing whores.
I called five days prior to surgery and asked what my co-​pay would be. «Probably not more than a couple hundred dollars.»
Day of Surgery: I walked in there at 7:00am, no coffee, stressed, and they tell me it will be $ 2,800 or no surgery. The girls up front were rude and condescending. They told me I should be more informed. I told them, «I am an educated consumer. I called you to find out what my co-​pay would be. I sell insurance! This is NOT normal.» They settled for $ 1,500 day of surgery.
Today I get a bill from the wrong carrier, denying my claim. Long story short, I knew how it had happened, so I had my assistant call and let them know how to correct (remember, I sell this stuff, I know how it should work.) After listening to my assistant try to talk to Kristen and explain and getting no where, I picked up the phone. Boy was that girl rude and unprofessional. I also left a message for Buffy, the administrator. If and when I get resolution from her, I will post.
It really sad, I absolutely know how much surgery costs, I expected to pay. My deductible is $ 3,000, and I knew I had not met any of it. My problem is that they tried to bait and switch me, I was completely unprepared that morning, then when I was proactive and called them to help them get paid, I was talked down to and told I was wrong. The care was great, the heart attack they caused was wrong.
UPDATE 4÷22÷2015: It took her 14 days, but the administrator finally called me back. She left a long message and sounded like she had read this review and was trying to make amends. 14 days? You don’t yet deserve for me to amend this review. Let’s see how it goes after I speak with her.

Had an outpatient exam and from the check in until the release after the exam, very pleased with the staff, the organization pre-​exam, and the care from the nurses ad doctors, was excellent.
When it’s your health you talk about, you look for the best and I was not disappointed.
When in with v i been about the effects of t by e anesthesia and for the first time in my life Dr Sneider did a great job, I was released immediately, no side effects pat exam and the next day. Also Dr Diliberto kept us informed before and after the procedure.
Very pleased with the visit to this center.

I had surgery here 12 days ago, and I was so happy with the staff and experience at Newport Beach Surgery Center. At 6:00am, I was tired, grumpy, and extremely nervous about my surgery, but every single person there had a smile on their face and was very friendly. Unfortunately, I don’t remember most of their names, but everyone made sure I was calm and comfortable during my stay.
I do want to say a huge THANK YOU to my main nurse, Lisa Rena. She was such a doll, and very kind to me. She made the experience much more pleasant, and I really appreciated that! When I told her I hate needles, she made sure to give me some numbing stuff first so I wouldn’t feel the anesthesia needle. She is definitely in the right career field!
When they take you back and get you settled into your bed, you are in a big room with several other patients, but there are curtained partitions so you don’t see any of them. I was thankful for the privacy, and also thankful that there weren’t any extremely loud patients that morning (you’re back in the same room after surgery as well).
All in all, I had a fantastic experience and would definitely recommend them!

I went in for an outpatient procedure and was the first person of the morning, so I did not experience a full room in pre and post op.
The best thing about this place was the nursing staff. All the nurses (in pre and post op) were absolutely kind and wonderful! They took good care of me and helped me keep my nerves down,

Had a small procedure here and I have to say they were so efficient and caring! The nurses and staff here were truly accommodating, kind and sweet. I had Denise (oh my she was so wonderful) and Gale (she was funny and upbeat). I have to say I felt comforted and cared for and that to me is worthy of 5 stars.

I was supposed to get a medical procedure with Dr. Lisa Diaz and Newport Beach Surgery Center, but cancelled because I feel the staff is incompetent. When I arrived at the Surgery Center on the morning of my scheduled surgery, they inform me for the first time that I have to pay $ 1,254 beyond what my insurance would cover. I was distraught, as this was the first time I had heard of this cost after being told repeatedly that the procedure was completely covered.
Additionally, it seems that it could be a tactic to spring this on me when I was already emotionally vulnerable. I had arranged my schedule for the week around this surgery and it would be a major inconvenience to cancel it.
I arrived at Newport Beach Surgery Center. The two front receptionists appeared very busy arranging stacks of paperwork. The waiting room was crowed with other people waiting to have surgery. The phones were also ringing.
I said, «Excuse me,» as I happily held my completed paperwork needed to do my surgery. The busy receptionist said, «Take a seat, we will call you.» I said, «How will you call me if you don’t know my name?» She said, «Oh, yeah, give me your paperwork.» This was another sign of incompetency.
These actions did not instill confidence of competency in a patient about to undergo a surgical procedure.
The surgery center claimed that Dr. Diaz’s office left me a message to let me know that there were fees. I checked my voice mail in front of them. Um, nope, no voice mail ever! I started crying and was upset.
At the last minute the surgery center said they would work out payments with me, since everyone was already there (anesthesiologist, doctor, staff, etc). I said, «No, this is not the way things should be done. This is total incompetency and I’m supposed to have a major surgery done here.»
I cancelled and walked away, completely upset and distraught.
While I am still attempting to sort out the final details, it appears that my insurance should have indeed covered the surgery, but not the additional costs of the third-​party surgery center used by the doctor. Dr. Diaz sent me to a facility (Newport Beach Surgery Center) that may not be contracted with my Blue Cross insurance (news to me!) There was never any paperwork telling me this and again nor was there anything I ever signed saying I had to pay $ 1,254 (which was beyond my expectation). The front desk girl said that they would work out payments with me, but had they just contacted me and put in writing that there was a fee I could have been better prepared to make an informed decision — not a spur of the moment decision (before surgery)!
Total disappointment. I hope that the overall medical community is better than this.

Great experience here. The nursing staff are all very friendly and, despite being very busy, take time to make sure you are comfortable and that you are doing okay. Surgeons are top notch. Front desk is organized and are a well-​oiled machine (though lacking warmth… but I’ll take competence over warmth). If you have a surgery here there is no charge for parking in the lot.
They are very strict about payment before surgery and there are a gazillion forms to fill out absolving them of any wrongdoing if something were to go wrong but it’s hard to fault them considering how litigious and entitled our society has become.
Bottom line: If you are having your surgery here it will be as good an experience as could be hoped for.