Newport Imaging Center

Went for a CT and X-​rays and they were great! Everyone was friendly and it all got done very quickly!

Been there several times. Front desk staff arrogant, technicians act like they hate their jobs and act like robots.

The worst experience ever if you want your day to be ruined that’s the place … Manager lady on a power trip …

My husband went in just for xrays. We walked in during the morning and only had around a 20 minute wait after we filled in the patient/​billing paperwork to when he was called back. I did ask the tech that took him back to minimize his exposure to the xrays & provide one of the lead jackets for him to wear (I don’t wait and see if the techs and doctors do it on their own anymore and always just ask because some places [I’m referring to you Loma Linda U] don’t bother to do it even though its a known health and safety issue) and the tech readily complied. My husband said that once back getting the xrays that service, atmosphere, and equipment seemed ‘OK & NORMAL’. We did ask for a cd of the images which they readily provided. The office was clean with plenty of chairs during our visit though it did get busier at the end of the appointment. I did call the billing dept and they were pleasant and helpful (but I didn’t have any negative issues). The visit was uneventful and so probably only deserves a 3.5 stars but I like to give everyone the benefit of the doubt.

I had a similar experience as other negative reviewers. I went in for an MRI on my shoulder, gave them my insurance before hand and the confirmed that insurance would pay for my MRI. Went in on the day of my appointment and gave them my insurance again. They confirmed that I would owe $ 250. Weeks later I got a bill for an additional $ 500+ dollars. Followed up with them and they said they would resolve it, and just got a second bill for the $ 500+ dollars. I have a Blue Shield PPO for goodness sakes and have already met my deductible for the year. Totally unethical business, avoid at all costs. Am going to follow up with my Orthopedist who is one of their main referral sources (Kramer & Labovitch) and complain as well.

Front desk ladies have poor people skills & caused a lot of grief when attempting to schedule a simple mammogram. Grateful to be able to go elsewhere.

The service was fantastic, but the billing became a nightmare, as we were sent a notice that our account had been sent to collections, although we had never received a single phone call or bill regarding this. There was some issue with our insurance company and the facility, but we were not kept informed. Ultimately, this was resolved when the facility notified the collection agency that they had sent our account in error, but it was a headache to deal with this.

The Staff was pleasant enough but their billing is very weird. We visit the US every year to get my mom’s health check-​up and don’t have insurance. We just pay upfront. They charged us $ 150 on the day the x-​Ray and that was the full payment.
I got a bill yesterday for $ 210. Called them today and they seemed to know what I was calling about and said they’d fix it.
Why the discrepancy in payment? Is this a common practice? To send out bills and then say you’ll fix them?! Luckily, I saved all the receipts!
Going to tell my naturopath not to recommend them anymore!

I was here for my very first cervical MRI. I never got a MRI before. The receptionist was very nice. But the technician who was doing the scanning was not friendly. I was nervous and towards the end of MRI, I just couldn’t get it over with. Technician did not ask if it was my first time and what to do. She just told me it would be noisy and it would take 20minutes. She works like a robot.

I had to schedule my very first mammogram. I was worried since I have heard from other women how painful it is. Let me also confess that I have breast implants and I was terrified it would make it more painful or worst case scenario– they rupture. Scheduling my appointment was quick and they were able to get me in that same week. I let her know my worries she was very understanding.
I showed up for the appointment and they were all so nice. My wait in the waiting room was only 2 – 3 minutes. The gal who was going to the do actual procedure walked me back into the changing room and advised what I needed to do. She was not rushing me and made me feel very welcome.
We walked into the room with the machine and she explained thoroughly what would happen. She made me feel at ease and very comfortable. We even joked around a lot. The procedure itself was NOT painful at all!!! She was so gentle. When there was going to be discomfort she let me know ahead of time. But there was hardly any discomfort. The whole thing took 15 minutes. She even showed me the pictures it took. :) She said I would get results back in one week.
I highly recommend this place. It is very clean, parking is covenient, and the staff is great! All of the ladies are so nice and it’s almost like your just hanging out with your «girlfriends». This will definitely be the place I will use every year.