Sunrun Kennels

My dog picked up a very tough mite to get rid of called Cheyletiella at Sunrun Kennels. Look it up on Google and follow the sources. It gets into your home it feeds off humans as well as your pet and is extremely difficult to get rid of from your pet and your home. I don’t recommend them at all. The owner is rude as well as her staff. If your pet has dandruff that is impossible to get rid of you might have this mite, it is also referred to as walking dandruff. Check with your vet.

I had been using Sunrun for my dogs for many years, but will never board with them again. I was scheduled to travel out of the country and had made a reservation at Sunrun; while on the way to the kennel I was trapped in traffic due to an accident ahead. I called Sunrun and reached their answering machine as usual, and left a message that I was on my way. I called again 5 minutes later when I had still not cleared traffic and left another message. I called once more as I escaped the traffic jam and let them know I would be 5 minutes late, and I was, exactly.
The young man on duty was locking the door as I pulled up, and said he couldn’t take my dog because he had ‘already clocked out’ and had to get to class. I offered to pay extra but he refused, got in his car, and drove away. My flight left at 7 a.m. the next morning, and I was very lucky after numerous frantic calls to find a friend willing to take my dog for the 10 days I was out of the country.
Until this incident Sunrun had done a good job of caring for our dogs, but I cannot in good conscience continue to do business with a company that employs someone like the man who turned me away at the door due to the inconvenience of having to unlock and accept my pet. I cannot imagine a lower standard of customer service.

We’ve been taking our 2 dogs to Sunrun for the last few years. They are always happy and healthy when we pick them up. I also love that Sunrun posts to FB every day so you can see pictures of your dogs playing. We will continue to use Sunrun as they are kind and friendly!

I watched my German Shepherd at the «nice» kennel where I saw through a crack in the fence next to this kennel and not only did they say my dog Cowboy was swimming that day 3 times; when I picked him up as all he was doing was standing next to the gate wanting me to come get him! He never went into the pool as they took off his bandanas that he wears, so they took them and put them in water and then claiming he swam. Then I asked my vet who told me about Sunrun Kennels! Wow! not only is it cheap but they have air-​conditioned as heat for the winter in their runs. Four times a day he gets to dive to the bottom of their pool thinking that the imprints of fish are really live fish. He never screams when I check him in and Tina, Mickey and Jacob and all really are so gentle as the air is not heavy as juxtaposed to the «other» kennel. I love Sunrun Kennels for all the extras they do for free, like Cowboy had and ear infection and no charge they made sure his ears were spotless… I wish I had listened to the screams when I dropped him off at the «other» kennel, since now he doesn’t have night terrors etc. Stop and go to Sunrun Kennels, and you will see your dog change even on the first day!

I checked my two dogs in during the Memorial Day weekend for three nights. My two pug mix were happy and relaxed after they came back. They smelled clean and nice (no bath). My pug corgi mix Punku (27 pounds) played a lot with other dogs and he was soooooo happy. Punku goes to the dog park and it takes him a very long time to warm up and play with other dogs, usually more than a hour. I will even consider taking him in for a day care so he can play!
Service: excellent. The staffs love dogs and they care about the dogs.
Environment: nice and clean. We went in and walked around during our first visit. The dogs were calm.
Price: very reasonable.

After a lot of research on different boarding places, i decided to give Sunrun kennels a shot and was not disappointed! I really liked their facilities with indoor and outdoor runs and a place for small dogs and large dogs.
The staff is very friendly and helpful. I called and no-​one plucked up but i left a voicemail and they called me back promptly.
They also post some great pooch pics in Facebook so i can see my puppy is having a good time.
Last but not least, they have the best prices out there. So going out of town doesn’t mean spending another fortune on doggie hotel.
Highly recommend this place.

Like many pet owners, I have a lot of anxiety about leaving my pets when I travel. I know without a doubt at Sun Run that they are in the best of care, thanks to Micki who is present around the clock and treats every dog like her own child.
My dogs are always well exercised and the facilities are clean. Because of Micki’s knowledge with almost every kind of dog problem, I know that if anything went wrong she would know what to do.
Micki knows all the dogs by name and all their personalities and all the ancillary staff are just as hands on and attentive with my dogs. I really appreciate the frequent picture postings of all the fun they have at Sun Run.

We have an extremely timid rescue Pomeranian and were so stressed about finding the right environment and people who would help our little guy feel comfortable and get him more socialized. In the past we have had bad boarding experiences. The private indoor/​outdoor runs are great as well as the play area where the dogs have social time. At play time dogs that have the same temperament and size are paired up. The facilities are immaculate and Mickie is fantastic! She has worked wonders with Mr Foxy and we have peace of mind when we have to go out of town! Love the Facebook photos too!

We have boarded our 2 dogs at sunrun for years and have always had a great experience. The staff are very attentive to the dogs and take special care to ensure their comfort. We have 2 small /​nervous dogs that generally have not done well when placed in other boarding facilities — Sunrun is the only place they have done well. The in-​door /​out-​door runs are great for dogs who are sensitive to temperature. Playtime is included, which is great.

Duke our 5 month old American Bull just loves coming and We all lo e it too. The staff and Mickey Owner is always nice and very helpful and you can just see the love they have for babies. Love seeing his friends and him on FB. si much fun. THANK YOU so much Sunrun.

This place looks like a mess. The employees were rude and unprofessional when they finally decided to respond to my messages. Due to the complete lack of organization and basic common sense I took my business else where. I’m honestly shocked at the reviews on here and wonder how many of them are actually real.

We boarded our dog Buddy here this past weekend and he had a great time! We had used another kennel on this street (there are several) but we definitely liked this one better and could tell Buddy had fun and seemed very happy when he was picked up. I also liked that they took pictures of him playing each day and posted them on their facebook page for us doggy-​parents. It was reassuring to see he was having fun while we were away. Thank you Sunrun for taking good care of our doggie, we will be back!

I moved to CA in January and ended up finding sun run when I had to leave town at a moments notice and was calling around desperately looking for boarding for my two havanese.
I have used sunrun on a regular basis for both daycare and boarding ever since, and can honestly say that in the 6 years i have had my dogs (both rescues with nervous tendencies), sun run is HANDS DOWN the BEST place I’ve left them.
The owner and employees are so accommodating and though I haven’t seen them interact with the dogs much, I know beyond any shadow of a doubt that they are attentive, and affectionate and take extremely good care of them based on the how calm my pups are when we arrive and as we leave.
It’s as though threat never left home– remarkable, really.
I also want to add, that I have been extremely lucky when it comes to finding great caregivers for my dogs. I am not comparing sun run kennels to a terrible previous experience. They are simply stand-​out. There’s something about sunrun kennels that my dogs like better than all the rest and I’m not sure what it is but they’re doing something Great there. You should never hesitate to leave your dogs for a moment. They will be very well taken care of.

We have been taking our dog to Sun Run for over five years now. The place started to deteriorate and get run down, but our dog does not like change so we kept using them. We were getting very disappointed with both the service and the hours of operation, both of which were not customer friendly.
However, since the place was sold and the new owner’s took over, it has improved dramatically. It is now much cleaner, friendlier and five star service.
I am in the hotel business and I am always writing reviews of hotels on tripadvisor, this is my very first time on Unilocal,that is how strongly I feel about the improvements in this place.
Before it was like they were doing us a favor, now it is all about the dog and how best to make everything work for the customer– not sure why the old owners couldn’t get this.
Great work– keep it up!!!

I am late on this review. I have done training and boarding with Sunrun. My dachshund is a rescue dog and he came with some behavioral problems. While his problems aren’t completely solved, Dana has done a great job to reduce them greatly! He always seems to have a good time when I take him here for boarding also. He isn’t particularly the most friendly dog. I had tried to take him to a more popular daycare/​boarding place in Tustin that I will not name, and they rejected him after he failed their behavior test. So I’m glad they still take him here!

I have been using SUNRUN for 15 years with the life of two dogs plus. Service is great, but more important, my dog likes it there. I use them at least twice a year if not more. I have never had any issues ever !. My dog gets a long with a lot of other dogs there and so they can just play all day. PS My Dog ranks right up there with my most beloved things on earth, I would sleep in a 1 Star motel before my dog would stay in a 1 Star Kennel.

Dana and Rochelle are absolutely amazing! Chance is a 12 year old German Shepherd mix and has never been boarded. When he was younger, he was aggressive towards other dogs (not so much anymore. He just doesn’t care in his old age.) So he had a room to himself and would be let into the run by himself.
A week before we left for our vacation, we found out he had bulging discs and arthritis. We got meds and Sunrun made sure he got his meds w/​o an extra charge!
He stayed 6 nights. I called after night 1 to see how he was doing, which wasn’t well. He was VERY anxious. When I called after night 2, he was doing so much better! He was just loving the staff! They said he was just the sweetest dog!
When we got him back, he was bathed and happy! Bring your pups here… they’ll take great care of them.

I luv this place and the dogs do too LOL!!! Lucky for me Dana who works there was my dogs trainer. So I was very happy and didnt hesitate bringing my kids here.
Its definitely far from where I live in GG but I work just 10min away from here so it works our perfectly. Because of the distance I’ve only used them for boarding. I have gone on short and long trips and each time the kids are well taken care of and so happy when they come out to go home.
I started out with one dog and have recently added another. They will both be boarding here for sure!