Surterre Properties

I hate being lied to and that’s exactly what happened with these guys. I was told by their agent Lena Ghezel that an applicant in front of me was told they had one day to turn in their deposit or I would have an opportunity the following day. However the following day she says «I will let you know by the end of the day, it looks like they will be moving forward». That doesn’t sound like they brought the deposit to me. What a bunch of BS! I don’t have time to play games with a realtor. I would NOT recommend these guys at all.

I was assisting my mother with a vacation rental (24 242 Santa Clara #23 Dana Point, California 92 629 that was managed by Jesse Brossa and Jodi Chapman of Surterre Properties. Move in day we were informed by a neighbor that the man that owned the condo next door was mentally ill and was having terrible events of psychosis and hallucinations. We were told the police had been to his condo 7 times in the last month and that he was recently arrested and taken to a mental care facility. The police had removed a gun from the property that he owned for fear that he would hurt himself or someone else. We were also told that he would be released soon and that if we saw him to just ignore him and not to discuss anything with him.
There is no barrier between the property that my mother was renting and the man’s condo with mental problems. I obviously couldn’t trust my 79 year old mother to be living next door to a person with such problems. We immediately aborted the move in and told our realtor about the circumstances that had occurred. She told us that she would look into our situation since we had prepaid 3 months rent for this condo overlooking Dana Point harbor. Total cost was 12,000.00
I was asked to put in writing the events that had occurred and my desire for a refund in full of the 12K that was paid since we had nothing to do with the conditions that caused us to not move in and did not spend one night in the condo.
The property owner, Dorothy Larson, that Surterre represented, refused to refund our first months rent (4000.00) but agreed to return the other $ 8,000.00 at a meeting set up Jodi and Jesse. She sat there and told us about how much she liked the condo and never once acknowledged the events that had occurred causing us to abort the move in. What a huge waste of time to attend such a worthless meeting with an obviously insensitive and cold hearted women and her two Surterre representatives.
I would highly recommend anyone considering doing business with Surterre Properties, Jodi Chapman, Jesse Brossa, or Dorothy Larson OBO Waikaremoana Limited Partnership, remember this story and understand that my mother had NOTHING to do with the events that caused her to have to cancel her vacation. Simply the most aggravating an unprofessional rip-​off of $ 4,000.00 I have ever seen.
We are pursuing the parties above in small claims court.

Ronnie Beauchamp was my realtor in the purchase of my fabulous home.
Starting out I had a huge wish list and was hoping to find a turn key that met all my specific wants and tastes as well as meeting my budget… not an easy task!
After showing me numerous properties I thought Ronnie would eventually give up on me but she always remained patient and had such a positive attitude through the whole process.
Eventually we found the perfect home and I couldn’t be happier!
I do not plan on moving anytime in the future but if I do, she will be the first person I call.
Thank you Ronnie Beauchamp!

Ronnie Beauchamp is the best! She worked so hard and tirelessly to get my house leased. No detail is left out with Ronnie! If you want someone who will work beyond hard in such an important part of you and your family adventure of selling or buying a house, go with Ronnie!

If you want to actually SELL your property, DO NOT use Jody Chapman as your realtor! As a potential buyer of her listed property, she was extremely rude to my realtor and myself. Granted, we were a half hour late for our viewing due to the fact that I was in an auto accident enroute to my realtor’s office. Apparently her time is more precious and cannot be wasted attempting to sell real estate.

ROBYN SEARS, REALTOR
My husband and I hired Robyn Sears from Surterree to list our home. The WORST experience ever. Great talker when we was interviewing realtors but was impossible to deal with once she got the listing. She sent inexperienced realtors to hold our open houses and terrible at follow up and responsiveness. She cancelled open houses at the last minute with no explanations.
We eventually found the buyer (she did not) and she got a huge commission on a $ 1M plus home and we never got even a thank you.
Would NOT RECOMMEND.

I hired Katie Machoskie to sell my house. she seems nice but she was unable to sell my house and did some rather dumb things like took a fake offer and did not do her due diligence. This was because she was representing the other side and wanted that double commission to the point that she would not answer my questions about the buyer like if she ever spoke to him, she admitted later she only e mailed him. She ended up with egg on her face because it was a scam and she got taken hook line and sinker. After that waste of time I did not renew the listing with her. I live in the same community and she purposely avoids me. I saw her in the gym the other day and she acts like I am not there. So bottom line she is not a very nice person. In conclusion She did some stupid stuff got humiliated and acts indignant, all this was due to her actions not mine and than instead of being grateful that I gave her a chance and my business she acts cold and indifferent. You can find anyone to plant a sign to sell your house so I would say stay away if your looking for someone who is nice there are plenty of better agents and firms in Newport.

I only have positive things to say about Shelley.
She helped us into a new rental property and was fantastic!

We worked with Jody Chapman at Surterre. We interviewed several agents and her knowledge and preparedness was head and shoulders above everyone else. I would not hesitate to recommend her to anyone.