Ace Chimney Sweep

Showed up on time, took the time to answer my many questions about my chimney (I’m from southern Florida, I’m still new to this whole winter thing) and explained it all. Good job on the clean, no mess, good price especially with the value pak coupon from the mail. Only $ 109 for a cleaning, which includes an inspection. He also fixed the damper for free since it was just unaligned or something. He itemized and showed me all of the costs of repairs/​upgrades and why they’re important. Took and emailed me before and after pictures. Will use agin next winter.

I scheduled an appointment with them through Angie’s List and followed up on the phone. They never showed up, never called, and they do not answer the phone. What a waste of time. Do not hire them!

I had very high hopes when I contacted Ace. I needed some masonry work performed on the chimney. I contacted Ace, explained my situation and Ryan came out to give it a look. He called after the inspection, said work was definitely needed and he would get back with an estimate. After a week there was no word and I called back. The receptionist said Ryan was still working on an estimate and would be back in touch in a couple of days. A week later, still no word. I called and left a message asking for a call back to let me know if he was still interested in doing the job. I have not heard back. I guess it’s safe to assume they are not interested or do not possess the skills to do the job.
Obviously others are satisfied with his work. I didn’t get the opportunity. I guess they have enough business they can be selective of their customers. Bad public relations…

Ryan thoroughly inspected the fireplace and chimney, inside and out. He took photos of the chimney while he was on the roof so he could show me what was going on up there. He clearly explained everything he did and what he found. He pointed out a potential problem with the mortar in the bricks on the chimney shoulder, but was very clear that it was okay to wait on that and see what develops and didn’t try to push me into an unnecessary repair. Just gave me a quote on the fix. I will definitely use him again.

Those guys were awesome! They were very professional, they finished in time with no mess! I highly recommend them.

Great service overall. I was very pleased with the professionalism of the employees that serviced the worker (I believe it was the owner and a technician). They showed up on time and finished within the projected time limit estimation.
The owner was responsive with communication leading up to initial service and follow up service. He thoroughly explained how he would perform the cleaning of the chimney and installation of chimney cap.
Lastly, the prices were very competitive with other chimney service providers in the area.

You may not expect a chimney service to knock your socks of with their service and professionalism but Ace Chimney Sweep outshines the rest! The technician showed up on time and was immediately friendly and personable. During his visit he walked me through everything he was doing, explained the reason why he made recommendations, and allowed me to fully understand how he was assisting me as a homeowner to have a safe, usable chimney. He was not pushy trying to sell other services but was thorough in making recommendations based on what he saw. He was cheery and friendly during his visit and made me feel very comfortable having him take care of my home. I highly recommend using Ace Chimney Sweep for your chimney needs. It’s too bad he can’t go around and train all the other folks out there. Great customer service goes a long way.

Ace Chimney Sweep is the best! They came out to clean my chimney and inspect me chimney. Very Professional and knowledgeable! Reasonable prices. I highly recommend.