AP Plumbing

Would give 0 stars, but I can’t do that. Called my home warranty company for a leak under my sink, unsure if it was a pipe or the garbage disposal. I was assigned to this company. They set up an appointment for a saturday between 12 and 4. We got a call saying the guy assigned to us was broke down but someone would be there. Well, we finally had someone around 645 that night. He spent 5 minutes under my sink, tightened fittings, showed me how to do it, then left after I paid my 100. when I used my sink a few minutes later, the leak was still there, just as strong as ever. I called the company back, who says they have 24 hour service. No one ever returned my call. I had to call my warranty company back so they would issue a recall. Finally got a return call, and they came out again. Same guy. he spend 10 minutes under my sink this time, and said the pipe was too short, which sounds insane to me. He replaced the pipe, and the leak stopped on one side of my sink. However, when we used the garbage disposal, it spewed water everywhere. Warranty company was called again. They came out on a Monday morning, (same guy) and spent 5 minutes under my sink. He said oh i see the problem. Then he ran the garbage disposal, which made a noise it had NOT made before. He shuts it off, sticks his hand in the drain, and pulled out what he called a piece of metal. I called it a paper clip. He said that had gotten stuck in my garbage disposal and broke it and that this is a totally new problem. He went to call my warranty company (which doesn’t cover disposals broken that way) and I called from the house. The paper clip had not 1 mark on it, it had been straightened like a kid would do, but not one chip in the metal. Luckily my warranty company allowed a second opinion, who stated that the paper clip could never have broken the garbage disposal, and that likely i had 2 leaks from the start. Luckily the warranty believed their opinion. I have stated to my warranty company that i don’t want to use this company again. When I looked up the company, the BBB has given them a rating of F. I was not happy with the way they handled any of my plumbing!
Update 5/​25/​15-​They are now telling my home warranty company that I never paid them. I actually did pay them, but because the second opinion said the paper clip never broke the garbage disposal, they had to forfeit the payment to the second opinion company. This company is trying to get money not owed to them!

I am also an AHS home warranty customer and had a similar experience to the others. I put in my service request three days ago, called many times, e-​mailed, and never heard anything from them. Their phone mailbox was always full, so I could not leave a message. Very frustrating and unprofessional!

Whether you have a Home Warranty and are assigned to this company, or are searching for a company around the area, DO NOT let anyone from AP Plumbing into your home. By far, this is the worst company to deal with. Rude, unprofessional, and liars! You’ll never get through to the main office because the rude girl ignores your calls (which by the way, is her cell phone).
Problem: no hot water
We specifically requested a senior tech. Not only did the «office of one» call 15mins prior the 8 – 12 window to inform us the tech would be late, but the tech showed up 1.5 hours late! To make it worse, he’s only been a tech for 4 months. He took an assessment over the phone from his colleague, stating that I need a new water heater. You can’t assess something you can’t SEE! I informed my warranty company that AP Plumbing was garbage, and they haven’t fell short of my statement. And the tech had the nerve to tell us that he was «tired» and wants to complete the job tomorrow”. UNACCEPTBLE!!!
The young tech was an arrogant, disrepectful jerk (I’ll allow you, Unilocalers, to imagine what else was said…).
The tech stated that he was concerned that if he doesn’t fix the job, he’ll have a red flag on his record and won’t get paid. So disregard the fact that I have an issue that you can’t fix. Fortunately, my warranty company sent out another contractor — and surprise surprise, it wasn’t the water heater.
AP Plumbing WILL take advantage of you if you let them.
Trust me when I say, the negative reviews on this company online are ALL TRUE!

I was hesitant to give this company even one star; however, some rating must be given to post a comment.
When I first found this company on the internet and saw only two reviews, I thought that the complaints were so similar that it must have been a disgruntled customer and someone that they knew posting. Unfortunately, that is likely not the case. As a client of a home warranty company myself, this company was assigned to come repair a garbage disposal. The appointment was scheduled for Monday, April 7, 2014 between the hours of 12PM and 4PM. When no one had arrived or called by 3:59 PM, I placed a call to AP Plumbing myself. The call was forwarded directly to a voice messaging system which upon picking up never identified the company. I left a message to no avail. When I called the home warranty company to let them know this, they called AP who in turn told them that the appointment was for the following day. That was impossible because I never schedule anything for a Tuesday due to a work schedule. I asked how they were able to contact them, if they had used a different number than the listed one. They had not. They stated that they had to call a couple of times. I did the same when I got off of the phone and still no answer.
I decided that the reviews were most certainly valid and called the home warranty company to let them know that the ONE star reviews (too high in my opinion) were most definitely accurate and I wanted them to send a different vendor. I did not want anyone representing a company with those reviews –no respect for the customer’s time, no respect for contacting the customers, and the notion that the company identity must be concealed in the voice messaging system– out to my home to «service» us and cause additional stress by lack of professionalism and the idea that they may create additional mess and leave it as concluded in a previous review.
If you are going to spend your money to have repairs made, I would advise you steer clear of this company. I would hate to see anyone else have to experience this.
02/​14/​2015 Update: I just realized that this company has a 3 star rating based on only two reviews on Unilocal,mine and someone else’s. On Google Plus, they have a 1.1 star rating based on ten reviews. I suspect that would be more accurate given the number of people reviewing.

Terrible customer service. I also was required to use them with our home warranty. They said they would send someone between 12 – 4. No one showed, no one called. We left the house around 4:30 and arrived to find a crumpled business card from the company stuck in the door. The next day I called and they said they already scheduled to have their tech come out between noon and 4, before they called to confirm anything with me. I do not recommend them.

we had our hot water heater leak and needed a new one fast. The receptionist on the phone was very sweet she got us a technician to our house within a day. They were extremely backed up due to weather conditions and I thought this was fast considering the circumstances. The technician showed up on time and was very courteous and professional. He diagnosed the problem quickly and got on the phone to our warrenty company and we were all set! We got our new hot water heater within days and the guys installed it fast and were very professional. I would definitely tell everyone I know to use this company! Kuddos to you AP Plumbing!