Best Buy

Went here to purchase an update for my lighting system. Everything with the purchase went smoothly until I got home. It turns out my item that I purchased new had been previously opened, returned, and then placed back on the shelf without being inspected. It was missing the key component that made the entire system work. I live more than 20 minutes away so this was very frustrating.
I called to try to resolve the issue and I waited on hold, with one customer ahead of me, for over 15 minutes before I gave up and decided to head over in person.
This simply makes me more likely to shop online, at Amazon, where I can at least get the correct item and customer service.
Good riddance brick and mortar stores.
Severely disappointed. If you must go be sure to very thoroughly inspect your item before purchasing it.

4 stars for the customer service.
I’ve been here several times and am impressed with how courteous and knowledgeable the employees are. For example:
The Microsoft computer specialist was very knowledgeable about all of the laptops and took his time to explain the pros and cons of all of the models and I did not feel pressured to purchase anything at all. It helped so that I could make an informed decision.
I had a pair of Jbl charge speakers under warranty that stopped charging and they gave me a new pair (the charge 2 because they stopped producing the charge) with no issues!
I recommend getting the geek squad warranty they offer so that incase your electronics go bad (Murphy’s law) they will fix or replace them for free. Check for availability of products online before you walk in so you know they have them stocked.
Also, make sure you check online prices! I saved $ 50 on beats power 2 wireless headphones and $ 8 on an Apple usb SuperDrive because of an
price difference! Just show the cashier and they will honor the price, guaranteed!

WOW — ordered a portable dual dvd players for my brother’s car… purchased it online for store pickup at around 1 pm — went into store around 3 pm and was told there was this HUGE backlog of stuff. Standing at the pick up counter – cancelled order, re-​placed order… walked out in 20 minutes with my order! Shout out to Jeff and Miranda –maybe Amanda? (hope I remembered her name right) Excellent customer service. No drama.

Sunday ad had a laptop with Windows 10 available Wednesday. Great! Went in Wednesday morning. None in stock. Could not order one. Could not give me a raincheck. Would hold one for me at a store 2.5 hours away. Huge fiasco. People at the store were at a complete loss. Someone up the ladder needs a good face slap.

I recently took my truck to the Geek Squad to have a remote start/​keyless entry installed. I talked to a representative on the floor who gathered all of the recommended install items and walked me through checkout, then booked an appointment for the install.
As I was talking with the installers, they immediately struck me as competent and knowledgeable. I told them about problems I was having with a previously installed remote start from Audio One, and they called to a T what I’d find when removing that installed equipment before bringing it to them. The install from Audio One was alarming.
Where Audio One zip-​tied up a rat’s nest of wiring, this install is completely integrated into the truck. I watched as all main connections were soldered, and each individual wire sized and properly connected. Everything was routed and hidden neatly, and I have no doubts that this install will last and present no safety hazards!
The install crew took their time and I really feel like they treated my vehicle as if it was theirs. They didn’t hide anything from me, let me watch and check everything they were doing, and entertained any question I asked. I can be a pain sometimes where my vehicles are concerned, but the guys were as professional as they come.
At the end, I was explained the features and how to use them, and handed my lifetime warranty paperwork for the installation.
I highly recommend the Geek Squad at the Jefferson Best Buy for your alarm/​keyless/​remote start needs. I couldn’t be happier with the outcome with them.

They all look the same.
They all sell the same things.
Everything is in the same place.
But, the people who work there can’t always answer the most basic questions about their products, and with a crowd filling the place after Thanksgiving, there is often only one chance to find out what you want to know. If the answer isn’t forthcoming, you have experienced a wasted trip.
Unless you enjoy standing in long lines.
I don’t.

The location itself is very nice and convenient, the associates have always been pleasant and helpful (when there is one around to inquire to), and the building is fairly clean & well kept. I must admit that the associates in the vacuum department are very helpful and helped us pick out a new dyson (which we love!). The times I’ve visited this best buy location for cellular needs, the service has been sporadic… I may just come at the wrong times, or they may be short staffed on some days. My most recent visit was a pleasant one though. My husband and I decided it was time to upgrade. It was the weekend so we were hesitant to stop in and see if they had the new iPhone in stock. We were helped as soon as someone was available. The associate was training a new person and was extremely helpful and assisted us to the fullest of our needs, including getting our new phones. Overall I gave 3 stars because of my previous visits and not being able to find anyone to help us… sadly that’s the middle ground of all our visits

I usually use best buy as a place to look at a product and then I shop around for it elsewhere. The prices are outrageous. As an example, I went there this evening to find a wiring harness. It was there but it was listed at $ 19.99. I copied the product code and I found it online for $ 5.47 with free two day shipping.
On another note the staff is usually less knowledgeable than the customer which is a bit disconcerting. I think best buy may be for the ignorant patron so it serves a purpose.

I would like to give minus 5 stars if I can. One sales manager in this store told me to «get out of my face in two seconds», and then asked the security to kick me out of the store, simply because I try to explain to him how his store charged me twice for one iPad air I purchased. That sales manager and several other customer service staff treated me as a thief. They believe that I actually purchased two iPads but lie to them that I only purchased one. I went to this store at least four times to solve this issue and made lots of phone calls to their headquarters. Eventually they found and admitted their mistake and provided me the refund. It’s really a disgusting and horrible experience. I will never buy anything from this store again.

We visited here today as we were in the area and the shopping plaza looked interesting. This place looked similar to all the other Best Buy locations we have visited before except that the overall store seemed smaller. Still, everything was well organized and it was easy to browse.

Quick stop today to buy some wireless components. We were looking for items that could be used on a Raspberry Pi I had obtained over the weekend. A Wireless USB adapter, a USB hub. Some of the items that we were looking for, (interestingly enough, nothing was in the same area; everything we wanted required a long walk and involved search to attempt to find), were not available, and the stuff that we did manage to find, was way over priced.
When I asked the cheerful lady who promptly asked if she could help us, if she had any components for a Raspberry Pi, she told me that they did not sell baked good there.
I stopped and did a double take. I told/​asked her that she sold electronics and she did not know what a Pi was? At that point, we put the items that we had managed to find, back on the shelves, and left.
I am changing my thinking about Best Buy. I have to remember that I come here to see the size and shape of things that I eventually order from Amazon.
BTW, my order via Amazon Prime should be here tomorrow. Wonder if this gal looked up what a Raspberry Pi was. [Hint; it is not in a cook book…]
I can hear the death rattles here.
I am going to miss Best Buy. It is a great place to look/​see items before you buy them elsewhere.
Have fun…

I shop here frequently and have spent a lot of money at not only this best buy but many others. I always have to wait to be helped. Their Apple Rep is useless. They almost lost a sale because he told me they didn’t have an iPad I was looking for. Their online inventory said they had. I had a best buy associate physically look and they did have it. I went to buy a surface pro 2 (had to wait 15 – 20 min to be helped) as they had the particular one I wanted (4 in stock) but could not find them. 5 associates looked for an hour they gave up and said they could order it for me. I could have done that and not wasted an hour and a half plus drive time. Poor accounting of inventory and customer service.

Visited the mobile department to quickly exchange a phone. Had to wait a long time with no clue about what problems they were having transferring data. They were busy… People were being helped at each kiosk there was, but for us to stand there and wonder for 20 mins at a time is not cool. What I also found unappealing is all the employees seemed so pitifully sad and really didn’t even say much to the customers even when they were helping them. Being the end of day on a cold Tuesday probably doesn’t help, but they are bumming me out. In between doing anything our guy was just texting on his phone or complaining to the other employees about how hard the job is. Sad.

This is a a pretty good Best Buy. It can get crowded really fast. I went here earlier today, and it felt like Black Friday today. So much people doing last minute Christmas shopping. I could easily tell that this Best Buy is doing well. They each have mini departments within this store, such as Google, Samsung, Apple, and Windows. Not many other Best Buy locations have this in their stores.
The staff here is very accommodating. I had this one guy from the Apple department ask me if I needed any help, which is pretty good. I never had anyone ask me if I needed any help at any other Best Buy. Staff is very friendly too. Highly recommend this Best Buy location!

W/​in the past month I have been to Best Buy 4 times now and someone has always asked if I needed help. If I do require assistance the associate attempts to answer all of my questions or get the answer. I never really shopped here bc the prices are just too high, but the experience is pleasant. I came into the store late yesterday night… the lights begun to shut off before I was finish, but the associate didn’t complain one time that I was holding him up from getting off.

Had an appointment for the geek squad to install a new radio but the guy wouldn’t do it cuz he said he was getting off. So much for scheduling an appointment.

This Best Buy is always busy. I do not know if it is the location or maybe a limited number of staff. All I know is that I waited in line to make a return for 10 – 15 minutes while I watched two of the staff sit at online pick up orders with nothing to do. Doesn’t it seem like they should start doing returns or help out in some way? The two members of the staff were replaced with others and then processed my return. The selection at the store is not bad, but if you are looking for help then good luck. I have had better luck finding what I want online, checking to see if it is in store, and then going to get it. This way I can check reviews online and not have to listen to the sales person pitch an item or have to make the long adventure to find a sales person to ask questions. I would sum it up as a large name brand store with poor service. Good luck shopping.
— Rooster

I had a horrible experience here. No one helped me for 20 min. I just stood there waiting for a blue shirt. When I did finally get a blue shirt I had to wait another 10 min, and they were not even busy! I walked out! Don’t go here if you can help it.