Firestone Complete Auto Care

Had a great experience here! Very efficient! Had my alignment done in about 30 minutes. Another branch would have taken me all day! Definitely coming back to this location!

disappointed. we went to go get my brakes done because it kept making a scraping noise. they told us that the brake pads were practically brand new and suggested to just shave down the rotors but couldn’t guarantee that it would help with the scraping noise (it was gonna cost about $ 750.) i talked to my friend who had basic knowledge of cars and he suggested that we take it apart because i probably drove into a puddle or a pothole when it was raining and got a rock stuck in between the rotors/​brake pads. well, low and behold, brake pads were COMPLETELY gone. can’t trust no one these days. looks like i’ll just do it myself.

Really helpful staff, good prices, quick service.

Had a great experience here with my difficult to align truck! They were very courteous and thorough in their explanations and work completed. Opted for the lifetime alignment even though they are nowhere as cheap as they used to be. Just need to get your money’s worth from it. Plus, it’s good to exercise those bolts so they don’t seize in place.
EDIT: Went back again and they couldnt align my truck. Said they had no idea how the tech did it last time. Only thing I can gather is maybe he didnt really do it properly. The issue was resolved by having to go to the Ft. Eustis location since they have a newer alignment rack. Great service there and they got it right on point, except the fun of a full vehicle search to get on base :(

I have lived in this area for 2 years now and thankfully I have finally found a great car servicing shop. Every time I go into the Firestone they are always extremely friendly and able to meet my needs for all 3 of my vehicles, great value with great work. As long as I live in this area they will have my business and I will recommend them to anyone interested.

Updating review. For easy jobs, fast service by a friendly team. I stopped in near closing time for a new battery. No wait… assisted on the spot. The manager even offered a military discount and reminded me about a mail in rebate. However, for more complex jobs, they require follow-​up. Several times after dropping off my vehicle at 8 am, they didn’t start work on it until 6 hours later… leading up to an incomplete job since I need my car for the next day.

For over a decade I had gone to Sears for tires. I decided to go to Firestone because of internet price comparisons of performance tires.
The service clerk was friendly, knowledgeable and helpful. The work was done in a very reasonable amount of time.
And despite the fact that I never had problems with Sears, I am so pleased with Firestone that I have decided that I will continue to go to Firestone from now on.