Hall Hyundai Newport News

Brought in my 2011 Sonata for recall work. Very fast service, and a great comprehensive report on all potential issues. No hard sell to get this or that done! Thanks for a great experience.

****Update****I purchased a vehicle from Hall Hyundai in Newport News on Friday ⁰⁸⁄₂₁. It is a 2004 Lincoln LS. This was our first used vehichle purchase from Hall but the 5^th vehicle we have bought from the Hall Auto Group. The other 4 were brand new purchases. We were always very satisfied with our purchases and this is the reason we returned to Hall to purchase this used car. I was very impressed with this vechicle. I read the CarFax report and test drove it. My wife also had her own test drive and neither test drive presented any issues. We wrote them a check around 9PM that night and drove off happy. Within less than 24 hours, my wife was driving our son to the movies and transmission slipped. She thought maybe it was her accelerating too fast and continued. She was then stop at a red light and when proceeding forward, it happened again. My wife called and left a message with the service department. It was the weekend, so no call back, no problem. On Sunday, 8÷24÷15, I took it for a drive just to see what was going on and transmission started slipping after only driving around the corner. As I continue to drive and was stopped at a traffic light, the vechicle just cut off. My heart dropped and I hoped that we did not have just THROWN our money away. My wife called and spoke with our salesman, Rich Jakubs on Monday, 8÷24÷15. We ask if they could perfom a transmission flush and hopefully, that would solve the problem. Rich Jakubs, called back and said his Service Manager did not recommend this for a vechicle with the miles; 113, XXX, but he would «take a look at it». He informed us that we purchased an «As Is» vechicle. We are aware of as-​is and that is why we did the research and had two test drives and in less than 24 hours we had issues? Is this the type of reputation HALL has? Was there something done to the vehicle to mask the issues? I would not think so or we would not have bought from HALL. **** We were contacted by Nate, the Used Car Manager later that Monday and he arranged to have the vehicle picked up from my wife’s job. He apologized profusely and guaranteed us that they would make sure the vehicle is safe to drive. Nate said he would «make it right». I thanked him and said, this is what we expected from the beginning when purchasing from Hall!

We went in looking for a 2015 Hyundai Elantra. Freddie greeted us and informed us of the value package for 2016 Hyundai Elantra which was a way better deal and was more then willing to answer all questions. We really enjoyed the customer service we received at Hall Hyundai! Keep it up Freddie!

A bit of bumpy start but then I met Melissia and I was Extremely satisfied with the experience of purchasing my Sonata at Hall Hyundai Newport News! Melissia, my saleswoman was AWESOME! I strongly recommend asking for her as she won’t quit until she’s found what you are looking for. Everyone else who helped in the process were professionals as well.
GM, Mike was pretty awesome too…
Also, I love my Sonata!

Awesome deal i got!!! Veloster 2015 friendly staff specially Terry Hertz very nice person a gooooood sales agent! It was a wonderful experience dealing with them, friendly and had very good sense of humor…

Was thrown for a loop on the beginning but it worked out and i love my car.
Props to Farhan and Mitch.

For sales contact Dyana, for negotiations see John, and for the home stretch, see James. I’ve had a really pleasant experience with the entire staff. They really took their time with me. Thanks again, everyone.

After buying many cars in our time we went to Hall Hyundai to drive the new Veloster 2013. I have never been to a car dealer who was so nice and respectful. Our sales man Alex Pauley is awsome!!! They are not your tipical car dealer they make you feel like family not like your in a pool with sharks. We had financing when we went in but they found us better intrest rate and didn’t have too. Everyone was super friendly and not just out for what car they could sale you. Can say this is the very first time I have ever enjoyed actually purchasing a new vehicle. Super super customer service… Thank You Alex Pauley and the crew at Hall Hyundai of Newport News.

Recently bought a 2012 Genesis sedan. Entire experience was pleasant, low pressure and surprisingly easy. Ashley Kline was great to work with couldn’t have been nicer. She, Hall Hyundai and the Genesis all bet top marks in my book.

3^rd time here. This place is awesome, people are nice, and service is fast.