A-1 Exterminators

I had a long scheduled appointment for 8am for interior/​exterior carpenter ant treatment.
At 9am, one hour after the technician was supposed to arrive, I received a call from «Mike» saying that it was raining, and he wasn’t sure when he could get to my place. Maybe by 10. Couldn’t guarantee that he would, or that he could be done by 12. I called the home office to complain. I was transferred three different times to different departments. First «Cape Cod», then «Lynn», then «accounting» and then I was told that the owner was on the phone and I was encouraged to submit a complaint so here I am!
The three different people I spoke to on the phone were completely unhelpful and did nothing but say they needed to pass the buck to somebody else.
This company is a typical time waster. They have no respect for the time of the customer, they continually change their story about when the service technician is going to arrive, and then take no responsibility for their actions, which cause the customer many hours of wasted time.
STAY AWAY FROM THIS COMPANY.

This place is a effin joke. They call themselves an exterminator while running a business like crap. Our landlord decided to use this service because it has «warranty». Are you serious? We called for bed bugs and after the fumigation, there are still bed bugs. They refuse to talk to tenants, so i couldnt get any information out of them — fine. Landlord requested they talk to me and this is what i get: «your landlord opted for chemical treatment instead of heat treatment. With a chemical treatment there will always be bed bugs. Only treatment to get rid of bed bugs is heat» WTEFF? Theyre a freaking exterminator service. exterminating is their line of business, not temporarily reducing the number. I attempted to talk to this lady and ask why, and what kind of service that is, and she replies: «you know what, if you know everything you do it.» –click. Very unprofessional business. Dont use this place.

A tenant hired these people who came in twice, but apparently did nothing since we seem to have the same problem! All I can say is I hope my tenant never pays them! USELESS

I don’t know WHY people say this business has good customer service. AWFUL. I schedule service with them from 2 – 5. They told me the exterminator would arrive before then so the treatment would have time to dry. THEY NEVER SHOWED UP AND TELL ME MY APPOINTMENT WAS NEVER IN THE SYSTEM. Not only did I take time off of work, rearranged my whole day, etc., but now I still have ants. And the woman on the phone (Wendy I believe) was extremely rude to me. DO NOT USE THEM.