Citizens Bank

This location is way too pushy. I work across the street and have to park in a metered lot so I use this Citizens branch to purchase quarters even though I don’t have an account with them. Every time I go in there, EVERYONE pushes me to open an account. They ask me way too many questions and sometimes I go in on my lunch break so I don’t always have time to sit there and explain to you that I am not opening an account. I went in one time to get a letter notarized and I had to wait 45 minutes. Mind you, my lunch break is only an hour long. The actual notarizing took about 3 – 5 minutes. So that means I waited 45 minutes for something that took no longer than 5 minutes. My coworker recently visited this branch to inquire about opening an account and she changed her mind because all of the bankers were being to pushy. They even asked her how much money she currently has! Why do you need to know how much money I have? That is none of your business. She simply wanted to open a checking account. Don’t get me wrong, not all of the staff is bad. There is a female teller there that is always so nice to me and has never pushed me to do anything. But the managers and other bankers are terrible. Maybe I would have opened an account if they all weren’t so pushy about it.

Every time i go to this branch for a simple transaction, i get extremely frustrated by the Tellers. They are slow, confused and dumb. I worked as a bank manager for many years; I almost want to get behind the counter and complete my transactions and help other customers too.
Very frustrating.

I made a simple request of my bank-​Citizens: I asked for back statments for 2 years. Because I signed up for paperless/​online banking, I did not think this was unreasonable request. They first told me to print them myself and when I explain it would help me out not to have to print these personal documents at work/​public printer (I am paperless/​digital at home!!) they said it would be $ 144.00 and take sometime as they needed to get the right department and authorization and blah blah, blah.
They lost me after that.
10 years ago I made the same request of my bank then, Bank of American. Not only were willing to print them up right away with no cost, they asked me where was my most convenient location. They printed them that day and were super nice to me. I can’t believe that Bank of America is better at customer service! LOL! I ask so little of my bank and have overlooked Citizens mediocrity.