Extra Space Storage

I recently moved my belongings into Extra Space Storage. The experience was smooth, efficient, and easy. Noelle was very helpful checking me in and providing the details I needed to get in and out of there quickly. The facility itself is clean and climate controlled. I’m expecting a similar experience when I return to move my things out. No reason not to choose this place for your storage needs.

This place is clean however the office seems to be a little disorganized. First of all, we physically went in to sign electronic paperwork, and that paperwork was deleted by mistake. So then we had to drive back in again. Second, once we called in to give notice to end our lease, they deleted us from the system immediately, even though we had a few weeks left. Bad enough but much worse it meant that when we arrived with our movers at 8am (before the office was open), our pin for the door didn’t work. Luckily I got the door to open anyway, so we didn’t incur extra hourly wages for the movers until the office opened — as nobody not even the hotline would answer. Which also means it’s not very secure.

I am supposed to be moving my belongings into a UHaul, but instead I am writing a review because Extra Space Storage had the wrong rental unit in the contract and their system. I showed up to move my things and found a lock on my storage unit. When I finally got through to someone on the 800 number, they said they left messages for the manager, but couldn’t do anything else to help. They confirmed my account was paid in full and their paperwork was not entered into the system accurately. Take your business elsewhere.

We used this storage facility twice for short term storage. The first time was for six months while my daughter was studying abroad, and then this year when she graduated from Boston College but couldn’t move into her apartment for six weeks. I only wish I had discovered them after her freshman year in college, and it would have saved a lot of heartache and wear and tear on my car! We live about 10 hours away from Boston, and not having to drag everything home for the summer was a great thing. The staff was very nice and accommodating. The facility is clean and well-​lit. I would agree with another reviewer about the challenge of finding your space– it is a maze inside, and it took us about 15 minutes to find our storage locker when we were ready to move out! We showed proof of homeowners insurance and didn’t have to pay any extra fees.

I kept my stuff at the Extra Space facility on Bridge St. in Newton for 6 months while my wife and I did some crazy career shuffling. Overall, I was pleased with my experience. The place was clean, well-​lit, and generally seemed pretty safe. The facility also had positive reviews here on Unilocal.Their hours were sufficiently long to allow me to get at my stuff (6AM to 10PM daily, if I recall correctly). I opted for one of the air-​conditioned 5’x7’ units, and I think that the unit met all of my criteria.
I have one caveat, however, and for this, they lose a couple stars: their prices are misleading. When I signed up, they were advertising a «free month». Well, it turns out that with the mandatory one-​time fees you must pay (Why? It’s not like they need to make the bed or anything!) that first month actually meant that you paid the same price as all the other months. Furthermore, while they claim that the insurance fee is waivable, they won’t let you store anything without having some kind of insurance. «Conveniently», they offer their own. They also raised the price a couple months into my rental.
All of this price-​slipperyness left me with a bad initial impression, and had I not really, really needed storage, I might have gone elsewhere. They should be more clear about the price. Businesses should know that honesty alone is a selling point!
To their credit, the people who worked there were professional and friendly, and the company allows you to pay online, which is very convenient. Were it not for the vague pricing, these people would unquestionably get 5 stars from me.

We’ve used this storage place twice now and have only good things to say. The guys are all very helpful and friendly. It’s easy to park a big truck, trailer (like ABF U-​Haul), or even a POD here and unload it. Lots of good sized spaces to choose from. (The closer you can get to the front the better — it makes the loading/​unloading much faster.) Rates are competitive (1^st month is usually free) and they did not make us take insurance (we’re already covered via our homeowners policy.) Highly reccomended.

Super nice, CLEAN, well-​lit, storage facility. Really impressive.
Rates are so-​so, and they MAKE you take insurance at an additional cost per month. They’ll tell you that you can use a truck for free upon move in, but the truck is never available and now it’s in the shop.
Still a nice storage facility, with a very friendly staff. No complaints at all, and I’d use them again!

When I lost my job in April, I needed a place to put all of my work stuff… fast. Unfortunately, lots of places were full up with student reservations. Extra space directed me to this location and I was up and running.
The day I moved out of my office, I was extra frazzled and I think the people who signed me in could sense that, and they threw in a free month to help me out.
The only warning I have is that the locker numbers feel a little random, so it is hard to find your way around if you forget which row it is in. One day, I had to ditch my cart, run around to find my locker, and go back. Otherwise this place rocks.